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“Excellent small mid range priced boutique hotel”
Review of Serena Hotel

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Serena Hotel
Ranked #88 of 442 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 15 April 2013

Perfect location walking distance from downtown theaters and shopping
Area is beautiful and calm so is the hotel
Its a small property but all amenities only a few years old
Its a boutique. hotel with relax feeling and beautiful decor on the minimalist side
Liked very much cannot go wrong here

  • Stayed: November 2012, travelled as a couple
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Thank welltraveledA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
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Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos

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112 - 118 of 435 reviews

Reviewed 30 March 2013

We spent 3 pre cruise nights at this hotel. The location is convenient and is an easy walk to Centro and Florida ave, the main shopping pedestrian mall. The hotel staff helped us locate restaurants and arrange for a private tour of the city. There are several good restaurants within a 10 minute leisurely walk. If your desire is to stay as close to central Buenos Aries as possible make this hotel your 1st choice.

Room Tip: We had a delux king room.
See more room tips
  • Stayed: February 2013, travelled as a couple
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Thank RonWinnipeg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
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Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos

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Reviewed 27 March 2013

The hotel is conveniently located in the Retiro area and makes it very easy to explore the city. Sights and shopping are in walking distance. The underground is a bit further away, in case you were planning on using it.
The hotel itself is a design boutique hotel, the staff generally helpful and fluent in English. It is not too big, but still has everything you need.
Breakfast is nice and the small inner courtyard gives you a chance for a drink outside.
Only slightly negative points are the rooms, which show some wear and tear as well as the rather clairaudient doors.
All in all a very pleasent stay and we would come again.
They also cooperate with a handy remise service for airport pick-up.

  • Stayed: March 2013, travelled as a couple
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Thank A_089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2013 via mobile

We stayed at this hotel for 2 nights at he end of a 5 week trip in SA. It's always
Nice to finish your trip with some 5 star and Serwna didn't disappoint. The meals where great, rooms lovely and the staff where for he most part excellent!

My only disappointment was that we had prearranged the hotel to collect us on arrival at EZE airport after an overnight flight from Peru. We waited almost 1:5 hours for the shuttle however it didn't arrive, we ended up
taking a remise from the airport after several attempts to call the hotel via pay phone.

On arrival at the hotel we mentioned that we weren't collected as requested and the FOH staff member told us they had been unable to find us, not even an apologetic tone to her voice left anyone an apology. Anyway, it was a typical Argentina experience, they just miss the mark on customer service sometimes, I don't think it comes naturally, so I'll give them a pass.

The hotel was fantastic so I suggest staying here!

  • Stayed: March 2013
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Thank maiseyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
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Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2013

We stayed 2 nights at the Serena and recommend it highly. The location in Recoleta is convenient, a very pleasant area and great for walking and seeing the area. The staff was lovely and very helpful with requests for dinner and activities. The lobby with the outside garden area made a great place to relax with a drink. The rooms, beds, and bathrooms were very clean and pleasant. The breakfast was excellent.

  • Stayed: January 2013, travelled with friends
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Thank RussellSage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2013

The hotel is ideally located near the Poseda shopping district. Very comfortable rooms, spacious and well equipped....very nice outdoor dining area. Service is great. Wi-Fi is very robust throughout hotel.

Stayed: March 2013, travelled with friends
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2013

We stayed at the Serena hotel with a group of friends for four nights in all. Three were prior to our Cruise to Antartica and one night at the end before flying home. we really could not fault the hotel in any way. All rooms were of a very high standard, the breakfast was very good. A big thankyou to the staff who were always very helpful , special thanks to Andreas! They all spoke excellent English which was a bonus. The manager in particular could not do enough for us, always very polite and courtious. We certainly would have no hesitation in recommending the Serena to anybody. Should we return this would be the hotel for us !

  • Stayed: February 2013, travelled with friends
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Thank Cruiseagent2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 17 December 2015
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Hola, muchas gracias por sus comentarios, lo esperamos nuevamente, Saludos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serena Hotel

Address: Libertad 1617, Buenos Aires, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 442 Hotels in Buenos Aires
Price Range: £91 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serena Hotel 4*
Number of rooms: 34
Reservation Options:
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