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“Wonderful Boutique Hotel in Buenos Aires”
Review of Serena Hotel

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Serena Hotel
Ranked #60 of 447 Hotels in Buenos Aires
Certificate of Excellence
North Vancouver, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Boutique Hotel in Buenos Aires”
Reviewed 25 April 2013

This small hotel is fitted into a neighborhood of apartments, restaurants and business offices. It is very well located for both the tourist or the business person. We stayed for 4 nights prior to a cruise around the Horn and up to Los Angeles. Everything was clean, new and modern at the hotel, just the way we like things to be. We enjoyed eating in the bar/restaurant area and out in the very nicely finished courtyard. The room was a superior king and was roomy and the bed very comfortable. We highly recommend this hotel.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapilanoMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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419 reviews from our community

Traveller rating
    259
    128
    26
    3
    3
See reviews for
34
227
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
chile
Level Contributor
155 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 15 April 2013

Perfect location walking distance from downtown theaters and shopping
Area is beautiful and calm so is the hotel
Its a small property but all amenities only a few years old
Its a boutique. hotel with relax feeling and beautiful decor on the minimalist side
Liked very much cannot go wrong here

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welltraveledA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Manitoba
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 March 2013

We spent 3 pre cruise nights at this hotel. The location is convenient and is an easy walk to Centro and Florida ave, the main shopping pedestrian mall. The hotel staff helped us locate restaurants and arrange for a private tour of the city. There are several good restaurants within a 10 minute leisurely walk. If your desire is to stay as close to central Buenos Aries as possible make this hotel your 1st choice.

Room Tip: We had a delux king room.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonWinnipeg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 March 2013

The hotel is conveniently located in the Retiro area and makes it very easy to explore the city. Sights and shopping are in walking distance. The underground is a bit further away, in case you were planning on using it.
The hotel itself is a design boutique hotel, the staff generally helpful and fluent in English. It is not too big, but still has everything you need.
Breakfast is nice and the small inner courtyard gives you a chance for a drink outside.
Only slightly negative points are the rooms, which show some wear and tear as well as the rather clairaudient doors.
All in all a very pleasent stay and we would come again.
They also cooperate with a handy remise service for airport pick-up.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A_089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2013 via mobile

We stayed at this hotel for 2 nights at he end of a 5 week trip in SA. It's always
Nice to finish your trip with some 5 star and Serwna didn't disappoint. The meals where great, rooms lovely and the staff where for he most part excellent!

My only disappointment was that we had prearranged the hotel to collect us on arrival at EZE airport after an overnight flight from Peru. We waited almost 1:5 hours for the shuttle however it didn't arrive, we ended up
taking a remise from the airport after several attempts to call the hotel via pay phone.

On arrival at the hotel we mentioned that we weren't collected as requested and the FOH staff member told us they had been unable to find us, not even an apologetic tone to her voice left anyone an apology. Anyway, it was a typical Argentina experience, they just miss the mark on customer service sometimes, I don't think it comes naturally, so I'll give them a pass.

The hotel was fantastic so I suggest staying here!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maiseyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2013

We stayed 2 nights at the Serena and recommend it highly. The location in Recoleta is convenient, a very pleasant area and great for walking and seeing the area. The staff was lovely and very helpful with requests for dinner and activities. The lobby with the outside garden area made a great place to relax with a drink. The rooms, beds, and bathrooms were very clean and pleasant. The breakfast was excellent.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RussellSage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, North Carolina
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 March 2013 via mobile

The hotel is ideally located near the Poseda shopping district. Very comfortable rooms, spacious and well equipped....very nice outdoor dining area. Service is great. Wi-Fi is very robust throughout hotel.

Stayed March 2013, travelled with friends
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this review, 16 December 2015
Google Translation
Hola, Muchas gracias por sus comentarios, lo esperamos nuevamente, saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serena Hotel

Property: Serena Hotel
Address: Libertad 1617, Buenos Aires, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 447 Hotels in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Serena Hotel 4*
Number of rooms: 34
Reservation Options:
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