I give the service two stars and the food 3.5. Allow me to explain.
I have ordered delivery from them several times and it usually arrives in about one to 1.5 hours. That's a long time, but the food is consistently pretty good, although the pork ribs are not as good as they are at Kansas. I was craving the beef ribs and wanted to try it, so I called up for delivery. They said it was a 3-4 hour wait. I asked if there was room at the restaurant and they said yes, but only if I arrived right away.
I was there in 10 minutes. It took another 5-10 minutes to get the attention of anyone there. The hostess looked at me and said there were no tables, turned her back on me, and wandered off. I pointed out that I had just called and was told if I arrived quickly there'd be a table. She said "It doesn't matter, there are no tables." She again turned her back to me and she didn't come back. I walked through the restaurant and tried to get her attention again, but she was clearly annoyed by me.
No offer for the wait list, no apology for the misinformation on the phone, nothing. She had a lot of attitude and her tone was as rude as her service.
Kansas might always have a wait, but their service is very good. I will go there from now on when I crave American food.
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