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Scala Hotel Buenos Aires
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Reviews (959)
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Reviewed 12 April 2013

Yeah both.

See if you are a) you will pay less (by far) and you'll get better service. So you'll probably like this hotel, unless your priority is service. If you're from Bs As and are visiting, or from other provinces, approach with caution and do your research, there are better options nearby.Read on.

Service is Argentina like: either really great or non existant. This will be random so you might get a 100% great experience or you will encounter some bumps here in there. It depends on who gets your email,who is in the reception desk,etc,etc. For 4 stars I expect consistency,you won't get it here .

If you're from BsAs or Argentina in general you'll be treated with familiarity which can turn into a lack of good service, if you let them feel comfortable with that. You'll also pay more in dollars, I recommend booking with a foreign site as a minimum.

On the other hand, this hotel has excellent rooms, you'll love them. Pick one of the top floor rooms,they're bigger and you'll enjoy the view. Noise isolation is decent, but you are in front of one of the major avenues,so don't expect cemetery like silence. Everything is clean too.

If you plan on using wifi,pray its not holiday day in Argentina,and that your room is near one of the better hotspots. When it works it's great, but I had to literally jump between access points to be able to maintain an stable connection. Also no Ethernet, if you care about that. Service on holidays is spotty,not enough staff to cover demand I guess. But I'm not getting a discount so....

Oh the gym. Wait no "Fitness Center". Ok, they don't have any,they are building it on the top floor, but meanwhile there is just a small room (half the size of your room), with a tradmill, a tv and a fan on the floor (?). If you care about this, go elsewhere.

I would return if a) service is better and more consistent b) cheaper

I rate it 3.5 stars.

  • Stayed: April 2013, travelled on business
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5  Thank PandaPeleador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2013

Very pleased with this hotel. We paid $69 US a night plus local taxes through Expedia. Stayed for eight nights. The website shows a top notch upscale place. We were wondering if, with the very reasonable price, would we be getting what we saw in the website. The answer is yes! Lobby is large, bright and shiny. Staff well dressed, well mannered and attentive. Person is almost always at the front door, ready to help with bags, etc. Comfortable seating area in the lobby.

Restaurant in hotel is call La Fuente. Each morning they have a buffet which comes to about $14 US. It is a good layout of product and should be sufficient for most tastes. One day the scrambled eggs were undercooked and the meat product was sub par. I advised the waiter and they did not charge for the meal. The menus are limited, prices ok. Dinner starts at 8pm.

Exercise room: one exercycle, one treadmill, one other piece I did not recognize.

Room - Our room, 512, was huge. One separate room with a table and four chairs, all in good shape. We used for computer time and recharging batteries. Lots of outlets.
Internet - Excellent wireless. Appears that they have servers on several floors. No passwords to deal with.
Air conditioning - Excellent and easy to use.
Electrical outlets - many outlets but you are out of luck if you don't have adapters and converters
Smoking - for the longest time, we did not notice any smoking. However, we are lately getting occasional whiffs of tobacco smoke. It is minor enough not to be a problem Then we noticed containers adjacent to elevators that are for ashes. However, no ashes in them. So not sure what the deal is but we have found it acceptable as non-smokers.
Safe for valuables - yes
Towels, linens - towels large and absorbent, linens for bed were clean, crisp and not worn out.
Tissues (kleenex or equal) - no
Facecloths - no
Bed and pillows- King size in this case and pillows large and fluffy
Television - yes. Sometimes the reception was poor but most of the time it was good. Wife found five to eight stations in which one program would be in English and the next would be in Spanish. So you just channel surf to find what you want.
DVD player - no
Shower / bathtub - both but no stopper for the tub. Shower is great. Large volume of water. Sometimes takes a while for the hot water to arrive at the faucet.

I would visit this place again.

  • Stayed: March 2013, travelled as a couple
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7  Thank Tukwilaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2013

We returned to Buenos Aires from Patagonia without a hotel reservation and our taxi driver recommended the Scala, a new hotel on the edge of the city center and the San Telmo district, which is within 30 minutes walking distance of some of the main attractions in Buenos Aires. The rooms were large, comfortably furnished and impeccably clean. The breakfast spread is huge with fresh fruit and a variety of pastries, meats, sandwiches, cereals, juices and eggs.

But the best thing about the Scala is the service. The rooms are cleaned quickly and efficiently every morning. I had a problem with the air conditioning in my room and the manager immediately switched me to another room. He let us keep the room late on our day of departure, as a courtesy for the malfunctioning air conditioning. Everything was done efficiently and with a smile.

Equally important was the price. The room was essentially the same price as some of the older "quaint" hotels in Palermo and Recoleto, with much bigger, nicer and cleaner rooms. I would definitely stay here again.

Room Tip: Rooms in front have a great view of the avenue, rooms to the side & back are quieter.
  • Stayed: February 2013, travelled with friends
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2  Thank Geo_Jorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2013

This hotel was great, and the rooms very clean. The location was central enough and close to two subway lines although still a little bit of a walk to visit areas such as San Telmo, Recoleta, and Puerto Madero. However in saying that we still managed to walk everywhere! BA is a huge city so everything is quite spread out and when we stayed (between xmas and new years) the city was quite quiet so it could be a little daunting walking home at night from dinner sometimes as it was eerily quiet at some points. It never felt dangerous, however as a female I wouldnt have chosen to walk the areas alone. The hotel itself though was great, very clean, breakfast was good and rooms were very spacious. The reception staff were friendly although not overly helpful so if seeking tourist advice you may need to look elsewhere! One more thing - they do claim to allow guests to share a pool with another local hotel - but please note that hotel is 20 mins drive away - in fact the reception staff did not even know where exactly it was!

  • Stayed: December 2012, travelled as a couple
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1  Thank Backpacker100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2013

A great hotel sityated close to all areas.
Everywhere pretty much in walking distance.
Clean room every day
No flash mod cons but spacious and clean which is the main thing.
On arrival our room was in disrepair and the front desk immediately ensured we were moved to a better room.
Definitely one to recommend for putting your head down.

One downside was gym thatis advertised was not in use and we had read this from soem months before. Check first if you need the gym.

  • Stayed: January 2013, travelled as a couple
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Thank JudithChalmers_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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