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“Great location, great choice”
4 of 5 bubbles Review of Scala Hotel

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Scala Hotel
Ranked #50 of 451 Hotels in Buenos Aires
Certificate of Excellence
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location, great choice”
4 of 5 bubbles Reviewed 23 March 2014 via mobile

The room is spacious and the hotel facilities are nice elegant and clean. Location is within a walking distinct to everything, just one block from tango show.

Buenos Aires traffic can be unpredictable so stay somewhere in town is worth paying for.

The staff are unpredictable too, some very friendly and some very unfriendly.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rojanayol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for choosing to stay with us at Scala Hotel Buenos Aires. We do appreciate your comments regarding the hotel location as well as our facilities and service. I hope you'll accept our apologies for any discomfort we may have created during your stay. Although we strive to provide an efficient service for our guests, we appreciate you letting us know we have room for improvement. We truly hope to have the opportunity to better serve you in the future! Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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870 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Lake Placid, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 12 March 2014

Overall, something between 'average' and 'above average'. Great location in town and centrally located to the Subte (Metro) for getting about. Near shopping area within walking distance, and good local restaurants.

Room Tip: Stay on the street side-lots of entertainment from the protesters below on the sidewalk. Get corner...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sevaman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for choosing the Scala Hotel Buenos Aires and sharing your feedback on TripAdvisor.
We’d welcome the opportunity to accommodate you in the future! Very best,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

We stayed in this hotel for 3 nights last week. We picked this hotel rather than one in the hipper district of Palermo due to its close proximity to a subway station. (Across the road from Independencia) The price of the room per night were a lot more reasonable - I guess due to the area not being as pretty. The area we felt was safe at night, had some good cafes, restaurants and cute shops nearby. The Sunday market in San Telmo is only a couple of blocks away. The hotel is also within walking distance to Plaza Mayor, Florida Av etc. Another thing to point out is that the hotel is just off the highway to BA's international airport, particularly handy when are travelling late by taxi, and in need of a good night's rest.
The room we had was very spacious. It was right next to the elevator door, but the noise would only bother you if you were a light sleeper. The view from the room was fantastic, we could see the Oberlisk from the window.
Reception staff were pretty helpful with our questions - they even helped us with looking up an address on the internet. Also available in the hotel is currency exchange; the rate offered us during our stay was reasonable. However with any hotels exchange, you will get the assurance of genuine money, but you will better rates elsewhere on the high street.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joshuavet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for choosing the Scala Hotel Buenos Aires and sharing your feedback on TripAdvisor. We are glad to know you found comfort in your room and our location convenient. It is good to know that you found our staff friendly and helpful as well. We hope for the opportunity to welcome you back again very soon! Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hebden Bridge, United Kingdom
Level Contributor
192 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
3 of 5 bubbles Reviewed 25 February 2014

We can't fault the convenient location of this hotel. We walked from the hotel to explore San Telmo Sunday Market and the shopping areas in and around Florida Street without any problems. The entrance to the hotel was grand, the lobby was spacious and the room was comfortable and sufficient. The breakfast which was included in the room rate was one of the best of all the Argentinean hotels we have stayed at, with a wide variety of spread and choice. Wifi was free and strong even from our room. We had dinner at the one evening and found the food to be delicious and reasonably priced.

The only negative thing we have to say about this hotel is the staff. We liaised with different staff as they changed shifts during our 2-day stay. Our luggage had been delayed and the airlines informed us that it will arrive the following day. We informed the staff at the counter when we checked in and he said he will make a note of that and have the luggage sent to our room when it arrives. On the following day, we waited until 12 noon for our luggage and when it did not arrive, we checked with the staff at the counter (who was different from the one we spoke to yesterday). This was a lady who did not bother to smile and she told us that no luggage has been sent from any courier so far. We informed her that we were expecting our luggage and will she kindly send it to our room when it arrives as we wanted to go out and explore the city. She agreed.

When we finally returned to the hotel about 6pm, we saw the lady still working at the counter and she did not acknowledge us when she saw us coming through the entrance. We went up to our room hoping to see our luggage there but were disappointed when it wasn’t. We spent the remaining of the evening calling different numbers of the airlines, trying to get some answers for our delayed luggage. We were informed at all times that the luggage has arrived from Amsterdam and has been given to the local delivery man that morning, to be sent to our hotel. It wasn’t until the following day that we managed to speak to the delivery man himself, who informed us that he had already delivered our luggage to the hotel the previous day!! I was furious and called the reception to inform them of this and the staff who was working that day put me on hold and went to check the luggage room and found our luggage and promptly had it delivered to our room!!

This, to us, was VERY bad service from the staff of the hotel. We were unnecessarily distressed for many hours due to the negligence and indifferent attitude of the hotel staff. The staff who delivered our luggage apologised and told us he did not know anything about our luggage as our name tag was removed from the handle and kept separately in another external part of the luggage (who would want to do that??). By the time I opened our luggage, I found a very expensive face cream and body lotion missing from my toiletries bag, although my luggage was padlocked. That left a very bad taste to the start of our holiday.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hannisze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for taking the time to write a review about your recent stay with us. We are pleased you enjoyed your overall stay, as well as our buffet breakfast and dining options. Nevertheless, we are sorry to hear that we did not meet your entire expectations for the hotel. We strive to provide efficient and exceptional service for our guests and we are deeply saddened to hear this was not delivered to you on your stay. Please rest assured that our Managers are taking the necessary steps to prevent this occurrence in the future.
Thank you very much for your preference, and we hope that you will choose our Scala Hotel Buenos Aires again. Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

Situated in the good location, the hotel itself is very good in terms of facility - they have very strong wifi both in the room and lobby, and the room is very spacious and clean. Their breakfast is okay.
But, I applied for the city tour through their reception the day before, and suddenly in the morning I was told the tour was canceled.
The tour was supposed to be started from 8:30am, but the I was told that it's cancelled at 9:20am.
For 50minutes I had been waiting in the lobby by myself. They didn't pay any personal attention for that while.
Service should be improved. The other aspects this hotel is almost perfect.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank daisen247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for visiting Scala Hotel Buenos Aires. We do appreciate your comments regarding the facilities as well as our service, as we are always looking for ways to improve.
Please accept our apologies for any slow service you may have experienced. We truly hope to have the opportunity to better serve you in the future. Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
180 reviews
178 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed 12 February 2014

On the main grand avenue through Buenos Aries and on the edge of the San Telmo is this good value business class motel.

Staff are business like but not especially friendly nor helpful and gave me a slightly jaundiced first opinion of this Hotel - maybe it was the 16 hour flight kicking in. The room impressed. 2 queen bed - small table and chairs. Stocked bar fridge and extensive room service menu looked good. Frigid thermostat controlled cooling was welcome. I did like the opening windows and the chance of fresh air. The bathroom had a combined shower/bath, toilet and bidet. Rooms were nicely clean and furnishings of reasonably good quality. The 3 lifts service the floors well even during peak times. Good eating choices are within walking distance along with small supermarkets. Florida Mall is about a 15 minute walk away. The front desk organized a good and reasonably priced and professional transfer to the airport.

I especially liked the buffet breakfast. Its been a long time since I saw such a good quality range of foods. We had this as part of our tariff and if its an option for you I would take it.

Other than standoffish front desk staff their is also no tea or coffee facilities in the room nor an alarm clock. Also the scheduled wakeup call for our flight didn't happen - luckily we awoke in time for our flight.

All in all, a good option that deserves its good Trip Advisor score.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussieHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for leaving us a review and providing us with valuable feedback. We are pleased to know you enjoyed your overall stay, especially our buffet breakfast. We note, however, your observation regarding our staff assistance. I do hope you'll accept our apologies for any negative impression we may have created during your stay. I have shared your comments with our Staff to make immediate improvements. We truly hope to have the opportunity to better serve you in the future. Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utah
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

I found this reasonable hotel on my iPad when I was left behind by my tour group in El Calafate because I got sick. Once we arrived in Buenos Aires and checked into the hotel I immediately knew that I'd chosen well. We spent eight days at the Scala until I was ready to fly back home to the USA. The room was spacious and equipped with balcony doors. I enjoyed being able to leave the doors open all day for fresh air. We ordered room service every night and the food was very good.The breakfast buffet was very varied and looked beautiful. The hotel's location on the big avenue was great too with public transportation and taxis galore.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Icheckeditout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego S, Director Comercial at Scala Hotel, responded to this review, 10 April 2014
Dear Guest,
Thank you for choosing to stay with us at Scala Hotel Buenos Aires. We do appreciate your comments regarding the facilities as well as our service, as we are always looking for ways to improve. We truly hope to have the opportunity to better serve you in the future! Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scala Hotel

Property: Scala Hotel
Address: Bernardo de Irigoyen 740 | Ciudad Autonoma de Buenos Aires, Buenos Aires C1072AAP, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Montserrat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 451 Hotels in Buenos Aires
Price Range (Based on Average Rates): £
Hotel Class:4 star — Scala Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Welcome to the Scala Hotel Buenos Aires Facing the beautiful Avenida 9 de Julio, be surprised by a new urban icon, neoclassical, to accompany the famous avenue, which connects the north and south of the City. A majestic building that adorns the neighborhood, comes with the purpose of providing its guests an unforgettable experience. Imposing from its entry and lobby for its exquisite style that combines elegance with advanced technology. Because of its strategic location, Bernardo de Irigoyen 740th, San Telmo neighbourhood, known internationally as the birthplace of tango. Buenos Aires Scala Hotel allows easy access to the historic, cultural, financial, and gastronomic part of city. It has 143 spacious rooms and suites designed for comfort. Multiple rooms connected and adaptable to the needs of any type of meeting, product launches and conferences. Social and corporate events. International Bar and a Restaurant of Mediterranean cuisine that will amaze any exquisite taste. Fitness and business center. A swimming pool & Spa will be soon available. Warmth and experience of out staff provide the resources and solutions to the most diverse customer requirements. It makes Scala Hotel Buenos Aires an irresistible proposition in the heart of the city. ... more   less 
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