Booked 7 nights through hotels.com for about USD 820 (refundable) for a single deluxe including breakfast and taxes (21% in Argentina!).
I asked for a quiet room on a upper floor and got a 2nd floor room that had a few noise issues. All the floors overlook a central atrium, and music pipes in here during happy hour (so forget about a siesta). My room also overlooked the 1st floor terrace, where people would sometimes meet for a drink and converse. Judging from the breakfast turnout, the hotel was not fully booked; so I wonder if I could have gotten a higher floor.
Before I arrived I e-mailed the manager and asked them to arrange an airport pick-up. I never heard back from them and arranged my own transport. (I highly recommend the Manuel Leon Tienda shuttle service to get to Lennox Hotel for 90 pesos.)
The hotel is in a great location. It's on Talcahuano, a well-known street (same street as Tribunales, the courthouse) that is busy all day but is very quiet at night. However, it is only 2 streets away from the major artery Avenida de Mayo and the Saenz Pena station on the Subte. In fact, you can see a Starbucks sign as you exit the hotel and turn right. Even though it is shorter to get to Obelisco by walking along Talcahuano, I found it much safer to walk along Avenida de Mayo and then turning left on 9 de Julio to get to Obelisco; it is only 2-3 minutes longer to do so, but you'll be on busier streets. The street itself looks a little rough, but that's how all the downtown streets look: graffiti, torn-up sidewalks, trash, traffic. There is a Carrefour Express grocery near the Subte station and plenty of good local restaurants. You can walk to Cafe Tortoni in about 15 minutes or 5 minutes on the Subte.
Check-in was easy. I was shown to my room, which was spacious and clean. As all reviewers have mentioned, the decor is dark-coloured, dimly lit, and somewhat gloomy. However, my room had all my essentials: a large in-room safe; efficient A/C; firm mattress and clean crisp sheets; a kitchenette with a bar fridge (ask the staff to empty it), sink, microwave, plates and utensils. The bathroom had a rainfall shower head and a waterfall sink, good water pressure/temperature, not much counter space. There was a hair dryer and some basic toiletries (shampoo, conditioner, soap). The wall-mounted TV was large and had many cable stations that showed US series with Spanish subtitles, but no news channel in English.
My few criticisms: 1) The door could use an extra lock above the deadbolt, such as a chain or bar that the occupant can set himself. 2) There is a small breakfast nook with a table and 2 chairs, but the view of the TV is impeded by a glass divider. 3) Needs brighter lights.
Housekeeping was excellent. The room was kept in excellent condition throughout my stay. My only criticism is that they start their rounds very early in the morning (8AM some days), and because they work with the room doors open, the vacuuming is loud enough to wake up everyone on that floor. This would be especially bothersome to typical BsAs partygoers.
Breakfast is served in the restaurant from 7-10am. The menu did not change at all. You just tell the server your room number and place your coffee order (they have good caffe con leche), and then help yourself to the buffet. There are rolls, bread for toast, custard danishes, tarts with dulce de leche, medialunas, jams, butter, sliced ham, sliced cheese, Bay biscuits, mini scones, fresh fruit (apples, bananas), fruit salad (apples, kiwi, canned peaches, grapes), jell-o in shot glasses, cereal & milk, yogourt beverage, powdered juices. It does get monotonous after a while, but in truth, you would get the same thing if you went to any cafe. If you want eggs and meat for breakfast, better head to McDonald's. However, if visiting cafe notables is part of your travel itinerary, just have the fruit salad/fruit/juice at the buffet and get your coffee and medialunas elsewhere.
I also had lunch at the hotel on my first day in the city. It was a good deal for 50 pesos: 2 milanesa cutlets and papas fritas, a Coke, and a dulce de leche flan. I ate on the sunny terrace. I noticed my dishes weren't cleared until the morning after.
Front desk service was good throughout, particularly Cecilia, Juan, and Flavio. They never missed a wake-up call and helped me print some documents (1 peso per page). There is some room for improvement, though: 1) They did fail to pass me one phone message. 2) When I asked for directions, they used a "Golden Map" to show me the way - I would have appreciated receiving this excellent map upon arrival, as I was not aware it existed. 3) I asked them to call me a radio taxi. It took about 10 minutes. I could have hailed one myself in 1 minute. The cabbie who arrived tried to rip me off. He took a slightly longer route to get to Puerto Madero, not realizing I knew the way there. He didn't turn off the meter when we arrived at the destination, resulting in an extra tick or 2 pesos for a total of 25.10 pesos. The conventional tip would be to round up to 26 pesos, but he said in a demanding tone, "Trente (30) pesos." And I said firmly, "No. 26 pesos," paid, and got the heck out of there before he could follow me. Never again.
I used the business centre with its 4 PCs every day to check e-mail and print my boarding pass and travel vouchers. I made local calls from my room for 2 pesos each.
Check-out was easy. There were no surprise charges on the extras, which is often the case when mini-bars are involved. Hotels.com say they charge a security deposit of 1,000 pesos; I still have to verify that this was removed.
All in all, you cannot beat the value for a 4-star hotel in a Centro location. I would stay there again, but perhaps not for a full week. I would consider spending some time in Palermo as well.
- Official Description (provided by the hotel):
- Welcome! Nestled in the heart of this cosmopolitan city, the Lennox Hotels Buenos Aires is an unforgettable sensory experience that every world traveler must indulge. Stylish design, modern comfort and cutting edge technology are some of the many qualities that distinguish this unique urban oasis where guests can relax in the middle if it all. Location is everything, and the Lennox Hotels Buenos Aires is right at the center of the financial, cultural and entertainment district of the city. As one of the distinguished hotels in Buenos Aires, we are conveniently located near everything the city has to offer. Take a stroll down the cafes on Calle Florida, discover the passion of Tango on Avenida Corrientes or marvel at the architecture of Teatro Colon. Our concierge staff will be happy to help you. When you are a guest at the Lennox Hotels Buenos Aires, your senses will be inspired by our notable hotel services. Surf the web with our hi-speed WiFi connection throughout the hotel and guests rooms, enjoy the convenience and comfort of 24-hour in-room dining, rejuvenate and relax in our Terraza Madero and solarium and celebrate the important moments of your life in our meeting room Peter Miller. Everything you need for a working getaway. Recharge at our exclusive fitness center before the big meeting; prepare your presentation with all the business essentials in our 24-hour business center and business meeting rooms. Entertain your clients and colleagues in our renowned Buenos Aires restaurant, Raffaella Bar & Lounge, a working retreat redefined. Whether you want to get away and discover new experiences or just work and play at your own pace, the Lennox Hotels Buenos Aires brings the comforts and pleasures of the good life into one amazing hotel. Book your reservations now to begin your new adventure. ... more less
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