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Be Jardin Escondido by Coppola
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Reviews (117)
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All reviewsboutique hotelroman roomprivate househome away from homeguest roomsthe palermo soho neighborhoodroom was largerestaurants and barsbreakfast was deliciouscomfortable bedsmall hotelswimming pooltrip to buenos airesair conditioningstayed here for nightsother guestsfew blocks
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Reviewed 20 March 2013

Jardin Escondido is a cross between a boutique hotel and a B&B. It is a house with only 7 guest rooms and limited ammenities (i.e. no room service, fitness center, etc.), but has the concierge staffing of a boutique hotel. We booked through a home/apartment rental company and thought that we were getting a house just for our family for the week and so were very surprised/disconcerted when we discovered we actually had hotel rooms. This turned out to be a happy mistake because we loved Jardin Escondido. Friends that live in BA instructed us to stay in Palermo and the location is really great -- in the middle of a very vibrant (but not loud or boisterous) area with tons of boutiques, restaurants, bakeries, etc. Despite being in a hotel, we felt like we were in a house. The common areas (living and dining rooms and garden) are welcoming and lovely and a great place to relax. As far as rooms go, remember that you are staying in an old house with character and so don't expect Hilton-like homogeneity. The 2 bedrooms on the other side of the garden are the best -- large, very quiet, comfortable beds, but perhaps a bit dark. The upstairs rooms facing the garden are also nice. With construction going on across the street, the street-facing rooms are the least desireable if you like to sleep in. It comes with a great (and I'm picky!) full continental breakfast (juice, coffee, yogurt, cereal, loads of delicious fresh fruit, pastries, toast with jams, homemade banana, apple and carrot breads, meat and cheese and eggs to order). Top to bottom, the staff was superb. Thinking that we were staying in a house with access to a washer and dryer, we all packed light; upon discovering this misunderstanding and our dilema, the staff offered to do our laundry. They were also great with various recommendations and reservations. We invited our BA friends to the house/hotel for a wine tasting arranged by the hotel and an asado (BBQ) prepared by the staff; it was delicious, a blast and we almost felt like locals or at least friends invited to a great BBQ! We loved BA and Jardin Escondido so much that we left our next stop in Argentina a day early and came back to the hotel for our last night in Argentina.

  • Stayed: March 2013, travelled with family
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3  Thank familyof5Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoberteMuchamable, General Manager at Be Jardin Escondido by Coppola, responded to this reviewResponded 25 March 2013

Hola Familyof5!!! It was a pleasure having you staying at Jardin Escondido and we are happy that you enjoyed your stay. Big THANK YOU from everyone at the house! Salud! GR

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Reviewed 1 December 2012

It's with a heavy heart that I write this review. I was very much looking forward to a fabulous 6 night stay and ended up feeling a permanent state of regret. There were some positive aspects to our stay, but unfortunately they did not outweigh all the negative ones-too many to list.

First, the good:
1. Location/Neighborhood - Hands down, this part of Palermo is where you want to stay. Very cool retail stores, art galleries, design shops and hip restaurants to boot. The neighborhood attracts an interesting mix of creative locals and tourists from all over.
2. Friendly staff
3. Comfortable interiors in the common areas.

Areas for improvement:
1. Room interiors - At $330 USD (includes tax), I expected a clean room. Instead, we found mold on the ceiling, stains on the walls/drapes, faucet and bathroom fixtures that were coming undone, holes in the lampshades, and a cheap mattress - pictures attached. When we expressed our displeasure with the state of the room, the following day we were offered the room next door with twin beds with the shallow promise of a "we'll see what we can do later in the week" - needless to say, nothing changed.

2. Service - A friendly staff does not make for a service oriented one. Without trying to disparage the good nature of the people working at this establishment, there is a serious lack of training on proactive hospitality. For example, on the second day of our stay, there was an issue with the spare key to our room and the cleaning staff was unable to clean the room. I understand, these things happen. What I found unacceptable was that the "24 hour" concierge(s) never left a note on our door explaining why we were coming back to an untidy room nor gave any indication that clean towels would be left for us. Instead, it was up to the guests to inquire what happened and where said towels could be found. Full disclosure, they sent someone to clean the room later that night and we left our room key with the front desk every day thereafter. Although, we came home to an unlocked room on a few occasions. Another example of poor training was evident on our last day. At no point during the check-in experience (or 6 nights prior) were we informed of a complimentary continental breakfast. This discovery came when settling the bill for the "extra" charges we incurred, which brings me to my next point.

3. Price gauging/costs "escondido" - See attached photo of item prices at the Jardin Escondido. $10 USD for an espresso, $25 USD for continental breakfast (which is apparently complimentary?), etc etc etc. I travel quite a bit both for work and pleasure and know one pays a premium when ordering at a hotel. What I don't agree with is not informing guests that the 2 water bottles, can of pringles and granola bars on the desk is in fact a mini bar. This may seem trivial, but I really resent it when they charge you $$ for a bottle of water beside your bed.

Overall, our stay here left much to be desired. I highly doubt we will be back to stay at this property or other coppola resorts. If you're looking for a hip, well designed, boutique property in Palermo I highly recommend checking out the Ultra Boutique Hotel instead.

  • Stayed: November 2012, travelled as a couple
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17  Thank TripNLuxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoberteMuchamable, General Manager at Be Jardin Escondido by Coppola, responded to this reviewResponded 15 February 2013

We have apologized to TripNLuxe and made a partial refund with the intention of compensating in some way for these series of inconveniences. As much as we enjoy praises, we take very seriously and we always try to make profit out of these opportunities for improving the service and guests' general experience.

Thank you, TripNLuxe. We just hope there will be another chance in the future for you to return to BA and our hotel. We know we can do better!!

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Reviewed 4 November 2012

Cannot recommend this place more highly. The house - and it is much more a house than a hotel - is a gorgeous and relaxed environment which serves as a perfect base for exploring the city. The staff, in contrast to a number of other places I've stayed in Argentina, is charming, helpful, and eager to recommend favorite spots nearby. Free food and wine from the house's kitchen are common. Best yet, the hotel is significantly cheaper than comparable places nearby, but definitely exceeds them in comfort and environment.

Finally, it's Francis Ford Coppola's _house_. How cool is that?!

Room Tip: Ask for Francis's room at the back
  • Stayed: October 2012, travelled with friends
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1  Thank DerekLowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2012

When traveling with a large group, you may want to consider renting Francis Ford Coppola's beautiful Buenos Aires hideaway, Jardin Escondido (coppolajardinescondido.com). Yes, it is his house and he rents it when not using it. The home is exquisite and the location is ideal. It is in the Palermo Soho district. You are in walking distance to some of the best shopping in the city and restaurants too -- and not to mention some fun night life. You have to keep in mind that this place was designed as a private house, and while the rooms have private bathrooms, you do share common areas. I must admit, what made this experience ideal is that the entire place was rented by my friend for his 50th birthday celebration - so we all knew each other, and it felt very much like we were staying at someone's home. If we were all individual travelers, and you wanted privacy, you would have to pretty much be confined to your room. But if you love meeting people and don't mind a very capable and professional staff taking care of you, then you will enjoy staying here by yourself as well. It truly is a hidden garden and treasure.

  • Stayed: February 2012, travelled with friends
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2  Thank Elvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
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  • Stayed: November 2017, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RedeBourbon, Gerente at Be Jardin Escondido by Coppola, responded to this reviewResponded 2 weeks ago

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