My main criticism was the lifts. Each time the lift arrived at any floor there was a loud "bing" noise. Unfortunately I could hear the lifts arrival at any floor in the hotel, not just on my floor. And I could hear it clearly in my room, with the door shut, and while wearing ear plugs. The noise from the lifts really disturbed my sleep. My two colleagues who were also staying at the hotel were similarly pissed off with the noise. I raised the issue with the reception desk who told me that other customers had complained, but apparently the manager appeared not to believe there was a problem.
Other than that, all in all I felt Kenton Palace hotel was good. It was clean, spacious and modern. Everything in my room was in good working order. The staff were polite and helpful. It is an excellent location for either business or travel.
Breakfast was a little Spartan (and the coffee was very bitter!).
The gym facilities are very basic (atmospherically lit basement level minus 3!). The swimming pool is more of a plunge pool, two strokes and you would have swam a length.
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