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“What a nice building...”

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Sofitel Buenos Aires Arroyo
Ranked #24 of 443 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 17 February 2013

Sofitel is located on Arroyo which is basically a continuation of Avelar Street. Keep that in mind as you got some other good choices like Avelar Hotel and Hyatt in that street, but you will spend more money. We always stay at Accor hotels in South America and Marriott in other places so have some serious ground to compare. Sofitel is the only chain at Accor comparable to Marriott and I can say that this Sofitel specifically is better that anything that we have stayed in BA. The building is beautiful, the room is very comfortable (although some other amenities would be appreciated) and La Sud restaurant, just in front of the reception is really nice. Just don't let the pool in the picture fool you. It is a very small pool.
My suggestion is to avoid other high end hotels in Recoleta and stay at Sofitel. You can still enjoy a nice dinner at Duhau restaurant and their Spa at the Hyatt or the brunch and dinner at La Borgogne at the Avelar Hotel. Patio Bullrich is also just a short walk away.

  • Stayed: February 2013, travelled as a couple
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Thank LostBrazilians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this reviewResponded 20 February 2013

Dear Guest,


We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
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Reviewed 7 February 2013

This was our second trip to BA. We had three nights in BA prior to a 16 night cruise to Antarctica. On our first trip we had stayed at the Four Seasons. We had a great time in the FS so automatically re-booked the FS for this holiday.

BUT having had a great experience at the Grand Amsterdam Sofitel in September 2012 we thought we might try the Sofitel BA this time - so we cancelled the FS and booked the Sofitel.

Was it a good move?

Well from the start we received exemplary customer service. We booked a hotel car from the airport to the hotel. We arrived from London very early morning ..... walked out of arrivals saw our name on a card, our luggage was taken from us and put in the boot of a great car. We had a pleasant driver and off we went!

On arrival at the Sofitel our cases were taken, the doorman gave us a welcoming BA smile and greeting and the check in staff and concierge were excellent - friendly and helpful in every regard.

Our suite was still being prepared - we had to wait just 10 minutes - just time for an early morning beer in the bar! We were told after 10 minutes that our suite was prepared. We were shown to our suite - our cases were already there!

Our suite was everything we were expecting and more. The bathroom was clean and large and the beds just wow. We slept very well indeed! We had free WiFi and that was great too!

We had breakfast during our stay in both Le Sud and in our suite. Likewise we had dinner in both. We would rate both very highly but the food quality and service for room service was exemplary. One night we ordered off menu - nothing was too much trouble. We were very impressed!

The Sofitel is well located. All staff we encountered were friendly and nothing was too much trouble. We were particularly impressed with the front desk, room service and concierge staff - well done to all! We had a minor query on our bill on checking out but this was corrected within minutes with no fuss.

So for trip number 3 to BA where will we stay ..... the Four Seasons or Sofitel?

The FS is a top hotel but pricey. The Sofitel is a top hotel but slightly less expensive.

The deciding factor for us is not money but the value we get for money in terms of the quality of rooms, customer service and standard of food. On balance of our experiences of both hotels - Sofitel wins!!

I hope everyone has such a positive experience of this great hotel and staff.

Room Tip: Book a suite! It is worth the money .....
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  • Stayed: January 2013, travelled as a couple
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3  Thank Dominowomblestocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this reviewResponded 11 February 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback, and your personal opinion about our quality and service.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2013

Stayed two nights in mid-January, 2013

The Sofitel Buenos Aires is set in a quiet residential street in the northern part of Buenos Aires, two blocks from the French Embassy, on Arroyo Street. It is within easy walking distance of several restaurants, the opera house, the monastery and the pedestrian shopping street (Florida Street)

Short version: The Sofitel Buenos Aires is a classy hotel conveniently located within walking distance of several major attractions. Staff are friendly and efficient, fulfilling any reasonable request in a timely manner. Rooms are well appointed and comfortable.

Longer version:

Getting there: The hotel (as far as we know) does not operate a shuttle to the large international airport (which is about a 45 minute drive from the hotel). There are several relatively inexpensive options such as the public bus. Best advice: Review your options before leaving home, and have your transfer planned prior to arrival.

Accessibility: Accessibility for the mobility impaired was good. There are no stairs going into the hotel, and the main reception desk, restaurant and bar are all on the same level, All other floors are accessible by elevator. Larger power wheel chairs may have difficulty getting into the elevator as they are rather small with little room to maneuver. There are many door men to assist with luggage and other packages. Be sure to ask for an accessible room when booking.

Check in: quick and efficient. Front desk staff are friendly and professional. The hotel will ask for a credit card for “”incidentals” ; however what they do not tell you is that in reality they are putting a $300 USD charge on your account immediately “just in case.” While it is true that they issue a “refund” after your departure for the $300 minus any charges (such as items from the minibar) that they think you incurred they are not as quick to issue the refund as they are to place the charge. Check your bill carefully before you leave as they had charged us for items from the minibar that we did not take/use. They quickly corrected the bill when it was pointed out to them.

Electrical power: Power is 220. Many newer electronics such a computer, can be used on either 110 or 220. For those items only a plug adapter is necessary. The plug style is that used in Australia. Be sure to bring a converter as well as a plug adapter for any items that only run on 110.

Rooms: The rooms are of a nice size with separate bathrooms, and a desk/chair for doing whatever work/computer use you need. There is free WiFi in guest rooms, and a “business center” available. Theoretically you can print from your room to the printer behind the main desk; unfortunately while we were there no one could figure out how to make it work. Hotel staff printed out our boarding passes for us and delivered them to our room.

There were two closets in the room we were in. The closet contains heavy terry cloth robes, and terry slippers (perfect for after bathing), a small safe, the hair dryer, laundry bags and a few wooden hangers (It would have been nice to have more) There is no iron in the closet; however the hotel will provide one upon request. There is a large screen TV in the bedroom area, and an alarm clock.

Bathroom: There is a walk-in shower but no tub in our room (some rooms do have tubs so if this in important to you, be sure to request a room with a tub when booking). Whichever you choose, beware that the tile floor in the bathroom is quite slippery when wet. The towels and toiletries were top notch. Like many hotels now, you are asked to re-use towels when possible. Hanging them up indicates you will re-use; placing on the floor means you want fresh towels.

Restaurant: we only ate breakfast in the restaurant. It is very nicely appointed. There is a very interesting cold buffet, containing many usual breakfast items such as mini muffins, fruit, rolls, bread, yogurt etc. as well as less traditional items such as cheese cake. One can also order from the menu which contains traditional items such as Eggs Benedict and waffles as well as some more interesting items. The staff in the restaurant were very nice and most accommodating, going to the bar to get an energy drink when requested, and reheating a portion of steak left over from the night before to go with son's meal. In the evenings we went out to popular Argentinian restaurants (more on that in another review).

Dressing in Buenos Aires: Read a lot of advice on this topic before going. It was very hot in Buenos Aires at the time we were there, with high humidity.

1. Shorts and neat t-shirts and polo shirts were seen along the streets during the day on both men and younger women. More mature ladies wear dresses. We compromised and wore skorts giving the appearance of a skirt but with the comfort of shorts. Dress shorts are definitely acceptable; cut off jeans shorts are not except on the youngest of visitors.

2. Tennis shoes/sneakers were seen everywhere on all ages during the days. In the evening they were seen mostly on the younger crowd. So if you plan of doing a lot of walking during the day, wear what is comfortable for you. In the evening when going out to dinner, wear a comfortable shoe or sandle that is a bit more dressy.

3. Dressing for dinner: business casual seemed to the rule in restaurants in the evening. Gentlemen need to have a collared shirt--polo shirt or button down—no jeans especially if you are going to one of the nicer restaurants downtown. In the evening dresses are definitely preferred for ladies.

Bottom line: wear what you feel comfortable in provided it is well fitting (not the place for baggy jeans/shorts that expose underwear) and does not have offensive sayings, pictures, etc Clean and neat is the look to aim for.

  • Stayed: January 2013, travelled with family
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Thank Mrs-K-albany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this reviewResponded 7 February 2013

Dear Guest,

We very much appreciate your specified and detailed comments regarding your stay at Buenos Aires and for Sofitel Buenos Aires.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience with another guests and clients, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2013

We visited BA in mid-November and our first stop was the Sofitel. Arriving early in the morning, after an overnight flight, with a check-in time at 2p is always challenging, but the staff were very helpful in recommending low key walking routes to keep us awake and enjoy the sunshine of the city. Our room was very nice, very quiet and at the end of a short hallway with very few rooms on each floor. The staff was excellent at recommending restaurants, shows, etc. that met our expectations. Location is perfect for walking just about anywhere and the hotel is on a quiet, very shady street. Would definitely return to the Sofitel on our next trip to Argentina.

  • Stayed: November 2012, travelled as a couple
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Thank Peter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBuenosAires, General Manager at Sofitel Buenos Aires Arroyo, responded to this reviewResponded 7 February 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires and the recommendations of our location.
It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2013

When compared to other well-located 5* hotels in Buenos Aires (such as the Four Seasons, Park Hyatt Palacio Duhau, Alvear Palace), the Sofitel is well priced and offers good value. The location is in Centro, a 10 minute walk to Recoletta (which is on the other side of Avenida 9 de Julio). The area is safe and residential, but yet it was convenient. There is a convenience store (Carrefour) just a few doors down from the hotel. Service at the hotel (front desk, concierge) is helpful, professional, and efficient. The locals view the Sofitel as one of the best hotels in the city. The room was mostly clean and they offered L'Occitane bath products. The room had a modern decor and was quiet. The size of our room was OK--it was on one of the lower floors, but oddly shaped and therefore did not have much efficient space. We made our reservation directly with Sofitel via their online reservations for convenience's sake, but perhaps we might have had a better room if we had called the reservations desk. The gym was small and had some cardio equipment (treadmills, bikes), but I would have liked to have seen more equipment and a bigger space. There was also a lap pool that we did not use. There are some good, high end restaurants nearby underneath the highway (surprisingly!) in an area called La Recova.

  • Stayed: December 2012, travelled as a couple
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Thank ManhattanGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilippeSeigle, General Manager at Sofitel Buenos Aires Arroyo, responded to this reviewResponded 30 January 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Otherwise, we hope your explanations of our location would be useful to our guests!

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2013

My wife and recently stayed at the Sofitel for five days. The service was outstanding and always with a smile. We always had the feeling that the staff's mission was to meet all of our needs. The room was a little small but you get over it because the design is so practical. The room was spotless and very well maintained. The bathroom was large. Excellent air conditioning and the bed mattress was so comfortable. The hotel restaurant(Le Sud) we had breakfast in every morning was quite charming. The service and food were very good. However, the regular coffee needs improvement. They should use the local coffee. There was a very charming cafe and bar in the hotel-Cafe Arroyo. We appreciated the prescence of security in the lobby. The hotel's location was excellent-walking distance to Recoleta and Palermo. These areas have excellent restaurants and shops. On Sundays, there is a craft fair in Recoleta.

Room Tip: Ask for explanation of different size rooms.
See more room tips
  • Stayed: January 2013, travelled with family
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Thank mfemily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2013

We enjoyed our stay at the Sofitel. It is a clean, modern and well-appointed hotel. The staff was very nice and helpful. We felt our room was quite small though. Afterwards, I read that hotel rooms vary quite a bit so for future travelers, I recommend asking about a bigger room. The bathroom was huge and very lovely with a rainforest shower head! The location was good for us. We were happy to navigate the subway and take long walks. It's close to Palermo and you can walk to Recoleta Cemetary and other attractions too. It's a much more quiet neighborhood though then say, Palermo Soho. The breakfast buffet was included in our room rate. The spread is varied and generous but the service is slow for getting eggs a la carte and the coffee is terrible so definitely order a cappucino or espresso if you need your morning caffeine fix. The hotel has free wifi, a nice perk.

  • Stayed: December 2012, travelled as a couple
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Thank AETravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhilippeSeigle, General Manager at Sofitel Buenos Aires Arroyo, responded to this reviewResponded 28 January 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Buenos Aires Arroyo. It is always a pleasure to receive positive feedback

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Buenos Aires Arroyo

Address: Arroyo 841 | C.a.b.a, Buenos Aires C1007AAB, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Buenos Aires
#17 Romantic Hotel in Buenos Aires
#17 Luxury Hotel in Buenos Aires
#35 Family Hotel in Buenos Aires
Price Range: £158 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Buenos Aires Arroyo 5*
Number of rooms: 140
Official Description (provided by the hotel):
Sofitel Buenos Aires is hosted in the neoclassical Bencich Tower, the French designer Pierre Yves Rochon mastered the Art Deco style for its interior decoration. It features 140 rooms and suites with My Bed concept, a lavish duvet and top mattress that welcome guests to plunge in an endless comfortable rest. All rooms are decorated with soft colors and Argentine leather and feature spacious bathrooms. From the moment you cross the doors, you feel captivated by luxury and modernity. Located in the vibrant "art district" and close to many embassies, this hotel is a true epicenter of sophistication and culture. Only 5 minutes from dowtown financial district, 45 minutes away from Ezeiza International airport and 15 minutes away from Domestic Airport. ... more   less 
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Also Known As:
Sofitel Buenos Aires Arroyo Hotel Buenos Aires
Buenos Aires Sofitel

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