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“Grand dam of a hotel in need of some tender loving care”

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Sheraton Libertador Hotel
Ranked #140 of 451 Hotels in Buenos Aires
Atlanta, Georgia
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Grand dam of a hotel in need of some tender loving care”
3 of 5 bubbles Reviewed 25 February 2013

My wife and I stayed for 3 nights at one of their “presidential suites” at the end of last January. The suite was spacious and well-appointed, at one time. It is, however, badly in need of a face-lift and repairs. The whole hotel, in general, is need of a thorough updating and repair. The fancy bathroom has leaky fixtures, wobbly porcelains, and squeaking air conditioning blowers. It is a shameful waste of great “bones” and a fabulous location. This hotel is located one block from the pedestrian-only Calle Florida, a shopping street in the middle of Buenos Aires. The staff tried hard to provide great services, but appeared to be as tired as the physical structure and a lack of enthusiasm was evident. A little personal input, motivation, leadership, and care from the management is urgently need here and perhaps will turn things around.

Room Tip: upgrade to a mini suite. charge is reasonable.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vct123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management S, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 4 March 2013
Dear Guest
First of all we would like to thank you for choosing Sheraton Libertador Hotel and trusting us with your accommodation during your trip to our wonderful city.
We are deeply concerned about your comments regarding the hotel conditions.
We have finished a refurbishing project that included guest rooms, meeting rooms, La Pergola Restaurant and our Sheraton Fitness Center programmed by Core Performance. Only 2 rooms left for the next phase of remodeling, unfortunately you got one of those. Both rooms are in perfect conditions and we have no complaints from our guests. We apologize if the conditions of the room did not meet your expectations.
As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for your feedback, constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

The check in was seamless. The location was fantastic - a block from the Av. Florida pedestrian only street. It is also pretty close to the Cruise Terminal. The concierges were very knowledgeable and helpful. The buffet breakfast was a bit pricey, however, there are lots of restaurants within a block where prices were very reasonable. We were able to walk to all the major attractions. They provided free internet access in their business centre, and free wi-fi in the lobby. The staff were very service oriented. The couple we were traveling with needed a doctor, and the hotel arranged for a house call by one.
All in all a very pleasant experience.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FMullick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

Because I use the Starwood credit card, I was able to get upgraded to the Club level for my one night stay after my Antarctic cruise.
With Club level rooms, you can access the free breakfast and a free evening snack selection that was very good.
The hotel is only one block away from the Florida Avenue pedestrian mall, which, despite being under massive construction is a fun place to walk and see all the stores.

Room Tip: See is you can get an upgrade to the Club level. A smile and a please "Por favor" helps.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarryMcLaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 21 February 2013

The 15th floor room was comfortable and quiet. The air conditioning worked reasonably well althoiugh I believe it was set for a standard temperature. The breakfast was good. The staff very attentive. The restaurant in the lobby offers some reasonable dishes at reasonable prices although service can be slow. Strange: still charges for internet acces. Strange: there is no help in the lobby are for a tourist to find a restauranrt or book an event. To get a taxi the easiest was to fend for yourself (which in Buenos Aires is not a problem in Cordoba street.

Room Tip: The higher the better. ...less traffic noise.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dylan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management S, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 28 February 2013
Dear Guest,

Thank you very much for your feedback, we deeply appreciate you taking the time to offer constructive comments regarding your stay with us.
We are offering our guest free Wi-Fi connection on our Club Rooms, Club Lounge and also in the Lobby area.
We are really surprised about your comments of “no help to tourist at the lobby area”, our front desk employees are trained also as concierges to help on anything you may need.
Again, thank you for the comments, constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NEW YORK
Level Contributor
99 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 18 February 2013

This a beautiful hotel that's within walking distance of most sights in central Buenos Aires. I've visited BA before and as the exchange rates fluctuate enormously. However, this time was able to stay at "the house on the hill." The room was beautifully decorated and spacious, with an enormous bathroom and closet space.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NEWYORKPROF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 11 February 2013 via mobile

Hours waiting for an extra towel... Water in the bathroom floor every time we use the tube... Line in the lift, line in front desk. Need an urgent renovation. Probably you should have many many options with the same price in BA.

Stayed February 2013, travelled with family
Helpful?
1 Thank Edukiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Management S, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 28 February 2013
Dear Guest,
Thank you very much for your feedback, we deeply appreciate you taking the time to offer constructive comments regarding your stay with us ,
During your stay the hotel was fully booked; we apologized if this caused delays on some of our guest areas. Regarding the renovations you mentioned, the Hotel went through a recent remodeling that included guest rooms, meeting rooms, restaurants and our Sheraton Fitness Center programmed by Core Performance.
We honestly hope you will give as a chance in the future to make it up to you and make your stay worthy. Once again thank you very much for your comments.
Cordially,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 11 February 2013

Spent one night at the Sheraton to finish off a three week trip. It is a typical Sheraton property - older building with newly renovated rooms in a great location of the city. My check in service was some of the best I've ever had however dealing with his supervisor at a later time tainted the experience as she was not as friendly.

The best part of the hotel was the location - just a stroll from Florida Street. A subway station was close and cabs were everywhere. The walk to the San Telmo Sunday market was easy as well.

Overall the room was very nice. The suite had been created by linking two rooms. The pool was a slight let down as it is covered. The Club Lounge was a nice bonus and offered excellent service.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Quinn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Libertador Hotel

Property: Sheraton Libertador Hotel
Address: Avenida Cordoba 690, Buenos Aires C1054AAS, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > San Nicolas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Spa Hotel in Buenos Aires
#80 Luxury Hotel in Buenos Aires
#94 Family Hotel in Buenos Aires
#103 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Libertador Hotel 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Contemporary Downtown Tower Hotel located next to shopping area, near business district, banking, & Teatro Colon Opera House. ... more   less 
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Also Known As:
Sheraton Buenos Aires
Buenos Aires Sheraton

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