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“Good room, poor internet”

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Sheraton Libertador Hotel
Ranked #141 of 447 Hotels in Buenos Aires
Sao Paulo, SP
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good room, poor internet”
Reviewed 28 April 2014

One new more staying at Sheraton Hotel, this time in Buenos Aires. As usual the room is very big, clean and quiet. One point that I cannot understand is why the Internet connection is so bad on Sheraton hotel. They are going under some reforms on the build, so if you are planning some relax time during day you can find some troubles, as I was at working I used to leave the hotel at morning and come back at night, so no problem with it. If you stay at this hotel, go to the 22th floor where you can have a very nice view of the city.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 7 May 2014
Dear aethiopicus,
thank you very much for having chosen Sheraton Libertador Hotel for your recent visit to Buenos Aires, as well taking time to let us know your comments.
Thank you very much for your feedback is very important for us, improving and providing a quality service to our guests. We hope we have the opportunity to host you again in your next visit. Warm regards, The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Francisco, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2014 via mobile

For the price charged by the hotel for the stay, the service and overall ambience leaves a lot to be desired.
Outdated rooms, extremely bad internet service, inefficient service at the front desk, lower standards in terms of breakfast and overall meals served.
To be meet the global standards of a Starwood hotel chain this hotel needs to ramp it's progress on the above mentioned areas along with improving the overall customer experience.

Stayed April 2014, travelled on business
Helpful?
2 Thank Kuality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 29 April 2014
Dear Kuality,
We would like to thank you for choosing Sheraton Libertador Hotel. I was sorry to learn of the circumstances you experienced and I understand this was a disappointing one. I would like to apologize for any distress or inconvenience this may have caused you as a result. your comments were forwarded to the departments involved in order to work on your comments and check all the conditions details you mention
Thank you very much for your feedback. Please, note that your comments are important to us and I hope there will be an opportunity for the Sheraton Libertador Hotel to have the pleasure of your stay with us. Warm regards, The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 April 2014

Hotel is overall good, but they are renewing the lobby and it is a mess. Also, nobody told me until I arrived to the hotel. Pros: 1) nice, new and big rooms, 2) good cleaning, 3) very nice breakfast, 4) excellent location close to Florida, 5) excellent service in the front desk, they really helped me. Cons: 1) as mentioned, a mess in the lobby and no bar to watch a soccer game having a beer, 2) room service not good, everyday they missed something (towels for example), 3) terrible view from the room. That's a good option, I would come back.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Toledo_Marcos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 16 April 2014
Dear Toledo_Marcos,
thank you very much for having choosen Sheraton Libertador in your recent visit to Buenos Aries.
We appreciate your comments because they let us improve continuosly our quality service .
We hope we have the opportunity to host you again in your next visit to Argentina!
Warm regards, The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 April 2014

This hotel has a great location and not much more. Front desk inadequately staffed meaning just to get my key card re-programmed I had to wait 20 minutes while the 1 agent chatted with one guest about tours for sale. This is completely inappropriate; there should be a person available at the front desk at all times to handle issues like this. Furthermore, the fact that only packets of instant coffee are available in the rooms (even though they have coffee makers) is ridiculous. I will not return.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phlashba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 15 April 2014
Dear phlashba,
thank you very much for having choosen Sheraton Libertador Hotel in your recent visit to Buenos Aires.
We are deeply concerned about the inconvenience we have caused you. we have taken the actions to remedy these situations in the future.
Once again we apologize for being unable to satisfy your expectations and we would like to invite you to visit us again and give us a second chance to welcome you in our hotel. Warm regards, The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 April 2014

The hotel is centrally located, besides Florida street.
Staff is friendly
Breakfast rich and tasty
Rooms are relatively big and organized.
There is trouble with the elevators. Only 3 for quite a big hotel
Gym needs urgent overhaul

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kobiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 9 April 2014
Dear kobiK, Thank you very much for having chosen Sheraton Libertador Hotel in your recent visit to our city. We really appreciate your comments as they contribute us to improve our guest service. Your feedback will be shared with our staff. we look forward to host you again! Warm regards. The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 April 2014 via mobile

The hotel is good, despite several weaknesses: Wi-Fi is unstable, safe was not working, the room 'key' has to be several time reset. The staff is ready to support. Very nice people in the lounge at the 21st floor.

Helpful?
Thank GustaveJ1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 9 April 2014
Dear PhilFraBis,
thank you very much for having chosen Sheraton Libertador in your visit to Argentina, as well as taking time to post your comments. It is very important for us your feedback in order to improve our quality service. We hope to welcome you again on your next trip! Kind regards. The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Boston, Massachusetts
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 April 2014

My husband and I unexpectedly needed a hotel room at the last minute, and decided to stay at the Sheraton Libertador. It turned out to be a great place to stay, since the location is great for shopping and eating. There is a whole range of shopping and eating options nearby. You might not even have to cross any streets if you don't feel like it; there are two lovely cafes with al fresco dining on the same block as the hotel.

Club Room breakfast and happy hour were great! Lots of options served tapas style.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NPhoebeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belen L, Guest Relations Manager at Sheraton Libertador Hotel, responded to this review, 9 April 2014
Dear NPhoebeM,
thank you very much for choosing Sheraton Libertador Hotel in your recent visit in Buenos Aires.
We are pleased you have enjoyed your stay at our hotel. Your comments are very valuable to us. we look forward to host you again! Warm Regards. The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Libertador Hotel

Property: Sheraton Libertador Hotel
Address: Avenida Cordoba 690, Buenos Aires C1054AAS, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > San Nicolas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Spa Hotel in Buenos Aires
#80 Luxury Hotel in Buenos Aires
#94 Family Hotel in Buenos Aires
#103 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Libertador Hotel 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Contemporary Downtown Tower Hotel located next to shopping area, near business district, banking, & Teatro Colon Opera House. ... more   less 
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Also Known As:
Sheraton Buenos Aires
Buenos Aires Sheraton

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