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“Fabulous service and the best concierge team ever”

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Alvear Palace Hotel
Ranked #10 of 440 Hotels in Buenos Aires
Reviewed 21 June 2013

With its fabulous location in the Recoleta area of Buenos Aires, the is the best property in the city. The ambience is magical and the service is as excellent as you would expect. The concierge tam is truly exceptional-Claudio, Esperanza, Julian...they will do whatever it takes to make your stay perfect. For us, that meant tickets to a Boca Juniors game with a guide, a city tour with a private driver and guide, a tango show at the Faena and several hard to get reservations. Rarely will you encounter a concierge team with both a commitment to make your stay everything you desire and the ability to pull it off.

Our room was on a corner of the 7th floor with a sitting area, powder room, bedroom and bath. Luxurious does not adequately describe it. Very quiet room-great for sleeping in. The gym is excellent and for us included in the room rate. We had dinner at La Borgogne, the Alvear restaurant, and though it was quite expensive it did not disappoint. I highly recommend the flambé tenderloin- flambed table side it is quite spectacular. Whether you stay at the Alvear Palace or not, have a drink at the lovely bar.

Not everything was perfect; the breakfast buffet oddly offered only scrambled eggs laden with butter and salt. No omelette bar or boiled eggs offered. In fact, the only hot items were the afore mentioned inedible eggs, overcooked bacon, sausage and potatoes I had no interest in eating. The juice, fruit and bread selections were excellent but we just found it odd that a hotel of this caliber did it offer egg whites, hard boiled eggs or an omelette of your choice option. So, I would not go for the breakfast included rate if I had it to do over again. At the present time, the paso is propped up artificially high by the government so bring dollars. The historic La Belia cafe, cemetery and several museums are all walking distance away. Really one of the best hotels in the world. Highly recommended and worth every penny.

Stayed: June 2013, travelled as a couple
Thank jenntabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 28 June 2013

Dear Guest,

We will gladly to forward your marvellous comment to our conciergs, Julián, Cluadio and Esperanza and let them know how much you appreciated his suggestions!

Kindly know that your appreciation means a lot to us and that we have been delighted to share it with all the members of the team who have contributed to the success of your stay with us.

As guest satisfaction is our priority, I would be happy to speak with you directly regarding your breakfast experience and how it can be improved.

Best regards,

Nadia Salvagno
Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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618 - 624 of 1,942 reviews

Reviewed 21 June 2013

Fabulous old world elegance and luxury at the very highest level are effortlessly delivered in this beautiful, historic hotel in the Recoleta area of Buenos Aries. The ambience and atmosphere are superb, everything one sees, touches, feels, eats and drinks are absolutely top notch.

The staff are a delight - world class in the level of service they consistently offer. Nothing is too much trouble and everyone speaks good English. Personal butlers are always around to satisfy every whim and the concierge service is outstanding. We had a wonderful driver for two days who showed us the city with intelligence and perception of our interests and needs.

There were two areas however that annoyed us and which would receive a less than excellent rating. Firstly the business centre is on the second floor and at the end of a long corridor of the hotel's admin offices. Only 20 minutes of Internet time are free, after which one is required to pay. There is no hospitality of any kind available at the business centre, not even water! A tiny nespresso coffee machine sits in a corner, but one has to pay for coffee. Here the staff, although helpful are not fully conversant with the systems and no conversions of are available into English on the computers.

Secondly, at the spa, no hospitality is available again. After a massage, one is expected to pay for a tea or drink, including water, and again the offering is meagre.

This is a great hotel, truly a leading hotel of the world. And I would also add that it was one of the cleanest hotels I have ever stayed in - absolutely pristine in all the public areas. A real joy to experience it's perfection. Perhaps just a little updating in the attitude to the expected extras found in the international world class hotels today would secure my vote as a favourite hotel.

  • Stayed: June 2013, travelled with family
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Thank Top_cat_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 28 June 2013

Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at th Alvear Palace Hotel.

We truly apologize that our Businnes Center and our Spa Service did not meet your expectations. We have noted your comment and we have discussed your comment with our staff in order to improve our service in this respect.

On behalf of our team, thank you very much for your kind words and we look forward to welcome you in the near future.

Kind regards,

Nadia Salvagno
Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

Hands off the best hotel that I've ever stayed. Off the charts service. Everything was beautiful and it's in the best location of Buenos Aires. It's a bit expensive, but it's worth every penny. US people: there are no irons on rooms, so be prepared to request one.

  • Stayed: July 2012, travelled as a couple
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1  Thank Jljigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 10 June 2013

Dear Guest,

We would like to thank you for the positive comments about the Alvear Palace Hotel.

We hope to have the pleasure of welcoming you back soon.

Best regards,

Nadia Salvagno
Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2013

The first room not so great but the second much better. Ask for park views. A very solid property. Only issue I had was Concierge not super friendly. Butlers on each floor. Nice touch. Solid location. Highly recommend if you appreciate the classic touches.

  • Stayed: December 2012, travelled as a couple
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Thank Defender66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 3 June 2013

Dear Guest,

Thank you for choosing to stay with us at the Alvear Palace Hotel during your recent visit to Buenos Aires.

I am sorry to learn that the first room that we assigned you was not so great and that our concierge was not super firendly. I do regret any inconvenience this may have caused to you.

As you mentioned that we highly recommend, I sincerely hope that you will consider staying with us again in the future. On such occasion, please feel free to contact me directly if I can be of any assistance in arranging your stay.

Best regards,

Nadia Salvagno
Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

the hotel is amazing, super clean, amazing spa features and gym with kinesis, perfect location, butler and the perfect sunday brunch.
you are always welcome and i stayed at alvear more than once.
worth value.
real traditional luxury.

  • Stayed: November 2012, travelled as a couple
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2  Thank marcquadros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 3 June 2013

Dear Guest,

Thank you so much for your wonderful review.

It will be a pleasure to share your comments with my colleagues and we sincerely hope to have the pleasure of welcoming you back to The Alvear Palace Hotel in the near future.

Kind regards,

Nadia Salvagno
Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2013 via mobile

Expensive as it may seem, the afternoon tea is faultless! From the smartly attired, white glove-wearing waiters to the delicious cakes, this is a real treat to be enjoyed be people of all ages.
We opted for the champagne afternoon tea option, and being Londoners with a penchant for tea, enjoyed the traditional English style of afternoon tea here. The scones were yummy, sandwiches soft and tasty, and selection of cakes plentiful - we particularly appreciated the option to take a cake home after gorging on scones, sandwiches and gateaux! The champagne adds a glamorous touch to an already classy affair.
We loved the beautiful setting - instantly transported to the 1930s!
Staff were polite, smart and helpful. Overall a fabulous experience and unlike any other you will find in BA.

  • Stayed: May 2013
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2  Thank Leahvalentine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 3 June 2013

Dear Client,

It will be a pleasure to share your comments with our team, and I know that the waiting staff, the executive chef and the pastry chef will be extremely grateful for the trouble you have taken to share your positive impressions regarding the high levels of service and the quality of the food you experienced.

Regards,

Nadia Salvagno
Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2013

We knew when we go to B.A. we want to stay at The Alvear and we don't regret our choice. The interior is amazing and so is the friendly service from all the staff. Breakfast in the winter garden is also an experience and we don't complain about the variety of food!!
We aren't the only guests which love the hotel, see the picture. You can walk to Recoleta and the expensive shopping mall, Patio Bullrich, in the neighbourhood. But it is also easy to take a taxi to the different parts of B.A. or book a trip at info@ontdekbuenosaires.com. We start and finish our trip through Argentina in The Alvear and we were very glad about this choice.

Room Tip: We had room 438 at the start and a room at the 5th floor at the end of our trip. Both rooms are spac...
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  • Stayed: March 2013, travelled as a couple
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1  Thank georgebilthoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NSalvagno, Assistant to the General Manager at Alvear Palace Hotel, responded to this reviewResponded 3 June 2013

Dear Guest

Thank you for choosing to stay with us during your recent visit to Buenos Aires.

We greatly value your feedback and I do hope that we will have the pleasure of welcoming you back in the future.

Nadia Salvagno
Assistant to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alvear Palace Hotel

Address: Av. Alvear 1891, Buenos Aires 1129AAA, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Buenos Aires
#1 Family Hotel in Buenos Aires
#2 Business Hotel in Buenos Aires
#3 Spa Hotel in Buenos Aires
#7 Luxury Hotel in Buenos Aires
Price Range: £272 - £452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Alvear Palace Hotel 5*
Number of rooms: 206
Official Description (provided by the hotel):
The Alvear Palace Hotel is situated in the most elegant neighbourhood of Buenos Aires, La Recoleta. It is an area of extensive parks, wide avenues, and luxurious architecture in a classical style, where the best restaurants, cafes, antique shops and boutiques of Buenos Aires, are to be found. Some of the main museums and cultural centres are close by, and the financial area is only five minutes away.A symbol of elegance is bornOriginally built as a luxury hotel to accommodate the increasing amount of European visitors arriving in Buenos Aires at the time, the Alvear Palace was transformed in 1932 into a model of the highest expression of refinement. The majestic rooms and suites, as well as the lobby and public areas, are reminiscent of the Louis XV and Louis XVI styles, which are evident in the furniture, the crystal chandeliers, walls decorated with gold leaf and works of art of famous artists.The eleven-floor luxurious building with five basement levels stands as an undisputed symbol of the city, on the corner of Alvear Avenue and Ayacucho Street.The second foundationContinuous work and dedication, guided by the maximum standards of international excellence, led to the designation of the Alvear Palace Hotel as a member of the Leading Hotels of the World in 1993, an organization that recognizes the best hotels in the world. ... more   less 
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Also Known As:
Alvear Palace Buenos Aires
Hotel Alvear Palace

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