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“Old & dirty rooms - stay in other place” 2 of 5 bubbles
Review of Sheraton Buenos Aires Hotel & Convention Center

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Sheraton Buenos Aires Hotel & Convention Center
Ranked #119 of 450 Hotels in Buenos Aires
Greece
Level Contributor
106 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Old & dirty rooms - stay in other place”
2 of 5 bubbles Reviewed 14 May 2014 via mobile

I stayed in the 3rd floor of the hotel for business reasons for over a week. In regards to the rooms: HORRIBLE!! The carpets are disgusting and with 30 yo stains. Everything made out of wood is torn out! The bed sheets had holes (!) in them. I think this is the only hotel in the world that does not have an iron in its rooms. The hotel was about 1.5 hrs from EZE airport at 7 am; and I believe it's a 30 min ride from AEP airport. The centric location is a plus for some shopping or dining at Puerto Madero, but dangerous to walk.

For sure I won't stay here next time...

Stayed May 2014, travelled on business
Helpful?
2 Thank Julian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 16 May 2014
First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about your last stay at the Sheraton Buenos Aires Hotel & Convention Center, constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require.
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1,816 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (177)
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Lowestoft
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

I stayed at the Sheraton on business for 2 nights and had a pleasant stay there.
It is situated fairly close to the international airport (about 20 minutes taxi depending on traffic) and very close to the domestic airport (5 minutes taxi).
On arrival I was greeted by very friendly concierges and reception staff who were also very helpful with any information I needed.
I stayed on level 3 (room 300) which was a single room with one queen bed and was to a very good standard and had everything I needed.
It was located right next to the lift which was a bit of a concern to me, but I didn't hear any major noise throughout the day or night which was good.
The hotel facilities were excellent and I used a lot during my stay, which included two pools (indoor and outside), an excellent gym, and a sauna and steam room.
I used the Cardinale Restaurant which is located in the hotel for all of my meals, which is very nice and clean, with a lot of the food prepared in front of you.
The breakfast buffet is of a high standard with lot's to choose from and caters for every need, and the evening menu was OK too.
There is Wi-Fi internet throughout the hotel (which is not free) but there is free internet located at the lobby.
Overall, I would definitely stay here again if I was in Buenos Aries and I would recommend it to others.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Northseatiger1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 13 May 2014
We were delighted to hear that you had a wonderful stay with us at Sheraton Buenos Aires. It was nice to hear that you have enjoyed all our facilities. Thanks very much for such positives comments. We work very hard to treat every guest in special and leave memorable experiences.
Thank you so much for staying with us and we hope to see you in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago, Region Metropolitana, Chile
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

This hotel wasn't really a surprise, given its brand, but was indeed a pleasant experience taht exceeded our expectations in terms of comfort, hospitality, services and (especially) its privileged location. The fact our flight from/to Santiago landed in Aeroparque was an added bonus.. just 10 minutes apart from the hotel at rush hour. No jams or unnecessary delays for an early check-in and starting our memorable BAires experience.

Room Tip: We were offered views to the river (Río de la Plata), but available later that day, or the one we pi...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sergio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 9 May 2014
Thanks very much for all of your comments. We really appreciate them. We are strategically situated near from the best restaurants and shops, which is very valuable for our guests. We hope to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

Weekend I was in a room "club" on the 19th floor and they made me an upgrade and everything was great. Guests of the "club" floors have an exclusive reception and access to the floor LOUNGE 22. Breakfast and afternoon snacks are served in the LOUNGE. The atmosphere is elegant, warm and very good personal attention. I visited many LOUNGES Sheraton in different parts of the world (New York, Sydney, Santiago, Montreal, Toronto, etc.) and of Buenos Aires is one of the best!!! My experience was rewarding.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EDUARDOnowhereman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 9 May 2014
We are very proud to know that you have enjoyed an excellent stay with us. You are welcome to come again to Sheraton Buenos Aires.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasilia, DF
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 26 April 2014 via mobile

This may be my fourth time in this hotel and definitely its always a nice place to stay in Buenos Aires. Well located, excellent for businnes and convention and friendly for families. I live the gym place and spa. The rooms are cleaning and silently. The staffs are very gently. Take your time to see and buy special local wines at the little wine store located inside this hotel. Special discounts for guests.

Stayed April 2014, travelled on business
Helpful?
Thank igormorbeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 28 April 2014
We are very proud to know that you have enjoyed an excellent stay with us. You are welcome to come again to Sheraton Buenos Aires and thanks for your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 April 2014

It us located in a very convenient area of the city and some steps away from the Retiro subway station. It is very close to the nice Plaza San Martin, and walking distance from restaurants and shops. The service was good, comfortable bed and shower and good internet connection. I recommend!

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 28 April 2014
Thanks very much for all of your comments. We really appreciate them. We are strategically situated near from the best restaurants and shops, which is very valuable for our guests. We hope to have you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2014

My husband and I arrived in late March. Our flight into Buenos Aires arrived in the morning and we went straight to the hotel. To our delight, we did not have to wait until the afternoon for a room. We hung out at the Club Room for an hour while our room was getting ready. Since I am a Gold member, we were upgraded to one of the rooms on the Club levels along with breakfast at their Club room. Our room was clean and spacious. The staff (front desk, Club Room, Lobby Bar, Concierge) were all friendly. Even though internet is not free in your room, you do have WIFI capabilities in the lobby and there is the computer kiosk on the lobby level. While the computers are a little outdated, they still do the job and you can check out things on the internet.

Location was fine. We walked 15-20 minutes to Recoleta and Casa Rosada areas, respectively.

Overall, we had a pleasant stay.

Stayed March 2014, travelled as a couple
Helpful?
Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review, 25 April 2014
Dear guest,
Thanks very much for all of your comments. We really appreciate them. We are strategically situated near from many attractions in the city, which is very valuable for our guests. We hope to have you with us again.
Have a nice day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Property: Sheraton Buenos Aires Hotel & Convention Center
Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#73 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#95 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Sheraton Buenos Aires Hotel And Convention Center
Sheraton Buenos Aires Hotel Buenos Aires
Buenos Aires Sheraton

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