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“Must stay here in BA”
Review of Faena Hotel

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Faena Hotel
Ranked #22 of 447 Hotels in Buenos Aires
Certificate of Excellence
New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Must stay here in BA”
Reviewed 13 February 2014

Loved our recent stay at the Faena hotel! We enjoyed lounging poolside and also the close proximity to area restaurants. I felt very safe walking around the neighborhood and taking a morning jog through the park across the street. We had an excellent lunch at the pool and took advantage of the lounge for after dinner drinks. Sunday night they have live music in the lobby bar which was fun and good people watching. Don't miss the hotel tango show offered nightly.

Hotel staff was great at suggesting restaurants for dinner and making reservations. I didn't take advantage of the spa but the hotel gym was very nice. Would definitely recommend staying here in BA.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holly620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 20 February 2014
Dear holly620
Thank you for taking the time to share your comments in Tripadvisor. We will ensure to pass on your kind words describing the service you received during your stay with us to the entire team, with a special acknowledgement to our Front Desk Experience Managers! We agree as well that RojoTango show is one of the best in Buenos Aires, if not the city, for exclusiveness and intimate atmosphere! Thank you again for choosing to stay with us, and we hope to welcome you back to the hotel in the near future.
Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Luxembourg City, Luxembourg
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 February 2014

We were with some friends in Buenos Aires and got into the hotel as external guests as we knew its design to be extravagant and trendy, so we had some drinks at the pool bar, which was indeed an outstanding location! We loved the stylish flair with the white-dressed sexy poolboy, the strange crown in the middle of the blue water and the other guests sitting around it on the red seats! It even could be a LGBT hotel - and that's exactly why we would come always again when visiting this country. Special thanks to Jeremias, who helped us in a very polite and friendly way although he seemed to belong to another department.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank FromGermany2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 20 February 2014
Dear FromGermany2014
I am delighted to read your review, thank you for your feedback. We are so pleased that you appreciated our design and style, but more relevant our staff kindness appreciation.
Please do not hesitate to contact me directly for your reservations. I
will be happy to make all the necessary to make every single stay every time, memorable.
Regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mendoza, Argentina
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 February 2014

It's the second time we stayed in the Faena Hotel - and I really love it. This time we had a Premium Room, which completely changed my mind about the comfort. The standard rooms are ok if you travel alone - but for couples, the bathroom is just too small. So that said, staying in a premium suite is perfect. The service is very good, lots of employees around ready to help if needed. The Breakfast is definitely the best breakfast in tow - nicely decorated with huge cups of coffee, big variety and - champagne. The living room area (bar) is a beautiful place to be during the day, when the weather doesn't invite you to go out. Wifi works well. You can easily relax and work here. The pool area is very inviting and the hamam/spa provides great treatments. Needless to say that the interior design and decoration is worth all the visit. Don't miss to go to the public toilet - it's very stylish! The menu card in the mercado restaurant has some nice options if you are longing for some healthy and different food after travelling through Argentina. I can't recommend it enough and am thanking all the staff for the wonderful attention.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NOR1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 6 February 2014
Dear cecilike
It is very special for our staff to receive such wonderful compliments from guests
and clients; we truly appreciate you taking the time to do so. It is through such
thoughtful support and feedback like yours that our staff continues to be inspired
to provide impeccable service each day.
We were delighted to read that you had such a great experience at the Faena Hotel Buenos Aires.
Hoping to welcome you again very soon.
Warm regards

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 January 2014

During a recent stay at the Faena Hotel in Buenos Aires I was taking a nap in the afternoon with the do not disturb sign on and the room locked from the inside when suddenly, an individual barged into my room. Upon investigation of the matter, I found out that the reception desk had given a key to my room to a complete stranger who simply asked for a key to my room. Had the hotel simply asked the person's name, they would have discovered that it did not match the name of the person registered to that room. The reception area manager apologized but said that they were very busy at that time. What??? Until the reception staff is trained in guest security and the hotel figures out how a key can open a room locked from the inside, I have concerns about the safety of guests and their property at this hotel.

Stayed January 2014, travelled with friends
Helpful?
9 Thank babetteIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 6 February 2014
Dear babetteIllinois
Thank you for your review, We are very sorry to hear of your disappointing experience at Faena Hotel Buenos Aires. I understand your concern regarding this serious mistake in our room safety procedures. We are taking severe and concrete measures to avoid future repetitions.
Please feel free to contact me at your own convenience, I will be more than happy to assist you.
We apologize again and sincerely hope to restore your faith in Faena Hotel.
Kind regards,

Ariel Barrionuevo
General Manager
abarrionuevo@faenahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 January 2014

A wonderful, fabulous experience! My husband and I spent the first four nights of our BA trip - including Christmas - at the Faena. We typically pack in as much as we possibly can - but this time, the heat was oppressive and we simply relaxed and enjoyed everything that the hotel had to offer. Loved everything - the pool, restaurants, gym, spa. All meals were outstanding as was the service. I highly recommend the Rojo Tango Show - it was spectacular! We had a great room with a lovely bathroom - soaking tub and a rainshower with great water pressure!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Golfergirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 23 January 2014
Dear Golfergirl2014
We would like to thank you for your review shared in Tripadvisor.
We wish to be able to serve you in the next future.
Warm regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 January 2014

Do yourself a favor and visit this hotel. Go to the pool or bar or restaurant and walk around their lobby. It's just awesome, as you would expect any of the hotels he designed to be. We spent the day at the pool and spa on Christmas and it was great, my only gripe was the very very very slow poolside service, which was surprising given the fact that it wasn't crowded and there were at least 2 or 3 working the pool. Other than that, excellent. Be ready to drop a few hundred bucks of course.

Stayed December 2013, travelled as a couple
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 23 January 2014
Dear Mike S,
Thank you for your feedback about your recent visit to Faena. We are pleased that you appreciated our design and architecture, but naturally disappointed that you felt our poolside service was slow. This is an area that we are extremely passionate about, I will see with personnel involved and I will take measures immediately.
We do look forward to welcome you back in the near future.
Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte, MG
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 January 2014

Charming and cozy. Faena Hotel is one of the most luxurious and charming hotels in Buenos Aires. Location is not that good (Puerto Madero), but you won't want to leave it. :-) El Mercado and Bistrot are two good options for dinner. Cabaret presents a wonderful tango show.

Room Tip: Small rooms. Take care!
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeandroSiqueira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this review, 23 January 2014
Dear LeandroSiqueira
We would like to thank you for choosing the Faena Hotel for your recent stay in Buenos
Aires and for taking the time post your review on TripAdvisor.
We are delighted to read you enjoyed your stay with us and we are looking forward
to welcome you again in the near future.
Best regards,

Ariel Barrionuevo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Faena Hotel

Property: Faena Hotel
Address: 445 Martha Salotti, Buenos Aires 1107, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Puerto Madero
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Buenos Aires
#9 Family Hotel in Buenos Aires
#10 Spa Hotel in Buenos Aires
#14 Romantic Hotel in Buenos Aires
#17 Luxury Hotel in Buenos Aires
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Faena Hotel 5*
Number of rooms: 87
Official Description (provided by the hotel):
Located in the waterside neighborhood of Puerto Madero and a short walk to the city’s major tourist attractions, Faena Hotel Buenos Aires redefines the travel experience by combining art, recreation, nature and technology. The hotel’s 87 rooms and suites feature exquisitely designed details, sophisticated technology and exceptional services. Oversized windows invite you to enjoy the magnificent views of the skyline, parks or Rio de la Plata. Unique room layouts features custom ivory leathers, deep red accents and warm brown furnishings. Amenities include LCD televisions, complimentary wireless Internet and Egyptian cotton linens. The hotel’s amenities include five restaurants and lounges. Faena Hotel Buenos Aires is an epicurean destination with dining experiences ranging from an authentic estancia-style asado barbecue at El Mercado to contemporary Argentinean cuisine at the Phillipe Starck-desgined Bistro Sur. A staple in the Buenos Aires social scene, craft cocktails and bottles of Malbec are sipped nightly at the chic Library Lounge and outdoor on the terrace at stunning Poolbar. Sizzling with seduction and awash with red velvet, El Cabaret is home to the world's most riveting tango show—Rojo Tango. Faena Spa, an oasis of holistic therapies for the spirit, mind, and body, blends ancient healing rituals from around the world to awaken consciousness and restore wellbeing. ... more   less 
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Also Known As:
Faena Hotel Buenos Aires
Faena Hotel Universe

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