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“amazing experience”
Review of Faena Hotel

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Faena Hotel
Ranked #23 of 443 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 20 March 2014

Every detail in this hotel is charming. The bar and restaurant have great food and the rooms are really comfortable. It is a very unique experience. In Buenos Aires is the best hotel in town. The neighborhood is very peaceful and also is very close to downtown, so you can relax and also go by foot to the center . All the staff were really respectful with us and helped us a lot with all kinds of tips. I think that the price is according to the high level of service that they provide. Hope to get there again soon! It really is worth it.

Room Tip: We stayed at 4th flour and was really nice. I believe that in the first floor because of the spa it...
  • Stayed: March 2014, travelled as a couple
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Thank Rita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear Rita N
Many thanks for taking time to share your positive feedback on TripAdvisor.
It has been a great pleasure to welcome you to the Faena Hotel Buenos Aires and “Best hotel in town” is a tremendous compliment for us.
Hoping to welcome you again very soon.
Best regards

Ariel Barrionuevo
General Manager

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Reviewed 19 March 2014

We were in Bs As for part of our vacation and loved the hotel. Particularly the assistance from Veronica our Experience Manager ahead of the trip. Her help gave us the confidence we needed to maximize our enjoyment while visiting.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear John Gaudin
Thank you for choosing the Faena Hotel Buenos Aires. We are very pleased to see that you enjoyed your stay at the hotel.
We appreciate your kind words about our staff and Verónica in particular, we will share your compliments with her.
We look forward to hosting you in the next future.
Best regards,

Ariel Barrionuevo
General Manager

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Reviewed 16 March 2014

Had a great stay at the Faena. Good food and their Sunday meaty BBQ brunch was delicious! Wifi worked perfectly (in comparison to other hotels we have stayed in) They also have good Apple computers in the business lounge, which work great. They have live music at the Library Bar on Friday nights. Will be staying here again next time I go to Buenos Aires!

  • Stayed: March 2014, travelled with friends
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Thank julay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear julay2
Thank you for choosing Faena Hotel, and for sending in your comments. Hearing how much you enjoyed Faena experience was very rewarding for us! We love rolling out new changes to keep the experience fresh, and were glad to see how you mentioned the WIFI service and the Apple computers at Business lounge. Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.
Sincerely,

Ariel Barrionuevo
General Manager

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Reviewed 12 March 2014

I´m a local in Bs.As, and went to the Hotel for my wedding night. Great ambience, nice decor, although a bit over the edge. I liked that it´s a private place with dark rooms, but had to suffer the noise coming from a party at the private residencies of the hotel. It´s a bit over-priced for my taste

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank huarce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear Rodrigo Cisneros
We would like to thank you for your review shared in Tripadvisor.
I am very sorry to learn about the incidents caused by a residence during your stay in the hotel, we have taken serious measures about this point and I would be pleased to welcome you back in the near future. Please feel free to contact me at your own convenience, I will be more than happy to assist you.
Best regards,

Ariel Barrionuevo
General Manager
abarrionuevo@faenahotels.com

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Reviewed 9 March 2014 via mobile

One of the bests hotels I have always stayed in! The room was big, beautiful and amazingly well decorated! The bathroom was a big and very positive surprise, amazing! The staff was friendly and really well trained! The maid and in room service were flawless! Loved my stay!

Stayed: March 2014, travelled with friends
Thank AmandaMM0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear AmandaMM0405
Thank you for taking the time to send us your comments. We will ensure to pass on your kind words describing the service you received during your stay with us to the entire team, with a special acknowledgement to our Room Service and maids!
Thank you again for choosing to stay with us, and we hope to welcome you back to the hotel in the near future.
Warm regards,

Ariel Barrionuevo
General Manager

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Reviewed 6 March 2014

I recently stayed at Faena for 4 nights and had a wonderful experience. The hotel is incredibly cool, the room (porteno suite) was gorgeous, and the staff were extremely friendly. I was traveling alone and didn't really know what to expect. The staff made me feel very comfortable and welcome. I especially want to recognize Augusto and Juan B.(the "experience managers"), Alana and Michelle in the bar, and the girls at the pool for their outstanding service and kindness. The hotel decor is dramatic and unique. The pool area was great both during the day and night, and the entertainment in the library bar was wonderful. Puerto Madero is clean,safe, and modern with many good restaurants. I highly recommend this hotel and will return soon...in fact I already booked my next trip!

  • Stayed: February 2014, travelled solo
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Review collected in partnership with this hotel
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear Michael Ciaravino
I am delighted to read your review, thank you for your feedback. We are so pleased that you appreciated our design and location, but more relevant our staff kindness appreciation.
We will be happy to make all the necessary to make every single stay every time, memorable. We have your next reservation on our records and we look forward to seeing you soon.
Best regards,

Ariel Barrionuevo
General Manager

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Reviewed 5 March 2014

Our tour operator chose this hotel for our 4-day stay in Argentina before we boarded our SilverSeas Cruise. No need to add more descriptions as the other reviewers have done a fine job. Suffice to say if you like stark design with lots of chrome, glass, red velvet and white leather, this is the place for you. The rooms vary greatly in size. We started with a tiny one and upon discussing our dissatisfaction with the front desk we were moved to a much better accommodation. We loved the decor throughout the hotel. The restaurant and library/lounge are both delightfully decorated.

  • Stayed: January 2014, travelled as a couple
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Thank SusanNMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear SusanNMary
We would like to thank you for your review shared in Tripadvisor.
We wish to be able to serve you in the next future.
Best regards,

Ariel Barrionuevo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Faena Hotel

Address: 445 Martha Salotti, Buenos Aires 1107, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Puerto Madero
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Buenos Aires
#9 Family Hotel in Buenos Aires
#10 Spa Hotel in Buenos Aires
#14 Romantic Hotel in Buenos Aires
#16 Luxury Hotel in Buenos Aires
Price Range: £219 - £430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Faena Hotel 5*
Number of rooms: 87
Official Description (provided by the hotel):
Located in the waterside neighborhood of Puerto Madero and a short walk to the city’s major tourist attractions, Faena Hotel Buenos Aires redefines the travel experience by combining art, recreation, nature and technology. The hotel’s 87 rooms and suites feature exquisitely designed details, sophisticated technology and exceptional services. Oversized windows invite you to enjoy the magnificent views of the skyline, parks or Rio de la Plata. Unique room layouts features custom ivory leathers, deep red accents and warm brown furnishings. Amenities include LCD televisions, complimentary wireless Internet and Egyptian cotton linens. The hotel’s amenities include five restaurants and lounges. Faena Hotel Buenos Aires is an epicurean destination with dining experiences ranging from an authentic estancia-style asado barbecue at El Mercado to contemporary Argentinean cuisine at the Phillipe Starck-desgined Bistro Sur. A staple in the Buenos Aires social scene, craft cocktails and bottles of Malbec are sipped nightly at the chic Library Lounge and outdoor on the terrace at stunning Poolbar. Sizzling with seduction and awash with red velvet, El Cabaret is home to the world's most riveting tango show—Rojo Tango. Faena Spa, an oasis of holistic therapies for the spirit, mind, and body, blends ancient healing rituals from around the world to awaken consciousness and restore wellbeing. ... more   less 
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Also Known As:
Faena Hotel Buenos Aires
Faena Hotel Universe

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