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Faena Hotel
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Reviews (1,320)
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288 - 293 of 1,320 reviews
Reviewed 25 March 2014

I have stayed many times at the Faena. It is a beautiful hotel, but needs to improve the service. It is very inconsistent. Housekeeping is good, but always forget to replace at least one item in the room such as shower cap, cotton, etc.
Front desk staff are not very friendly and a little bit blasé.
I schedule a transfer out to airport at 6 p.m. but the car didn't arrive until 6h35 and I got a simple "I´m sorry, the traffic is bad today".
I asked for the room service a grilled chicken and a salad and it took 45 minutes. The same for a Caesar salad by the pool bar.
I only received a newspaper in the room on my last day (5 in total).
The bed and linen are the most comfortables ever.
Staff uniforms are beautifuly designed.
Bell mens and door mans are very kind.
It is a very good experience to stay there if you are on a leisure travel on BA for 2 or 3 days. For business trips it can be a little tricky.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with this hotel
Thank Luiza C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 31 March 2014

Dear Luiza
Thank you for choosing the Faena Hotel Buenos Aires once again and for sharing your experience in Tripadvisor.
I am very sorry to learn about the incidents you experienced with your airport transportation service upon your departure day. I would like to mention this type of incidents do not belong to our standard of service and we had addressed measures with the company that provides the service, in order to avoid future repetitions.
I am also naturally disappointed that you felt our service delivery was inconsistent. This is an area that we are extremely passionate about and work at daily to continuously keep improving. I appreciate your feedback as a hotelier colleague.
We do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of our guests have experienced and continue to enjoy at the Faena Hotel Buenos Aires.
Warm regards,

Ariel Barrionuevo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014 via mobile

This is realy a fantastic hotel and a great place to stay in BA. The design is amazing, the rooms large and well appointed and the pool area is very cool. The staff provides excellent service - friendly and helpful front desk and concierge. They offered me early checkin and late checkout - I was planning to stay for two nights but extended my stay.

Stayed: March 2014
Thank AlexSwissTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 31 March 2014

Dear genevatraveller
It is very special for our front desk and concierge to receive such wonderful compliments from guests and clients; we truly appreciate you taking the time to do so. It is through such
thoughtful support and feedback like yours that our staff continues to be inspired
to provide impeccable service each day.
We were delighted to read that you had such a great experience at the Faena Hotel Buenos Aires.
Hoping to welcome you again very soon.
Sincerely,

Ariel Barrionuevo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Every detail in this hotel is charming. The bar and restaurant have great food and the rooms are really comfortable. It is a very unique experience. In Buenos Aires is the best hotel in town. The neighborhood is very peaceful and also is very close to downtown, so you can relax and also go by foot to the center . All the staff were really respectful with us and helped us a lot with all kinds of tips. I think that the price is according to the high level of service that they provide. Hope to get there again soon! It really is worth it.

Room Tip: We stayed at 4th flour and was really nice. I believe that in the first floor because of the spa it is a little noisy.
  • Stayed: March 2014, travelled as a couple
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Thank Rita N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear Rita N
Many thanks for taking time to share your positive feedback on TripAdvisor.
It has been a great pleasure to welcome you to the Faena Hotel Buenos Aires and “Best hotel in town” is a tremendous compliment for us.
Hoping to welcome you again very soon.
Best regards

Ariel Barrionuevo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

We were in Bs As for part of our vacation and loved the hotel. Particularly the assistance from Veronica our Experience Manager ahead of the trip. Her help gave us the confidence we needed to maximize our enjoyment while visiting.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear John Gaudin
Thank you for choosing the Faena Hotel Buenos Aires. We are very pleased to see that you enjoyed your stay at the hotel.
We appreciate your kind words about our staff and Verónica in particular, we will share your compliments with her.
We look forward to hosting you in the next future.
Best regards,

Ariel Barrionuevo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

Had a great stay at the Faena. Good food and their Sunday meaty BBQ brunch was delicious! Wifi worked perfectly (in comparison to other hotels we have stayed in) They also have good Apple computers in the business lounge, which work great. They have live music at the Library Bar on Friday nights. Will be staying here again next time I go to Buenos Aires!

  • Stayed: March 2014, travelled with friends
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Thank julay2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariel B, General Manager at Faena Hotel, responded to this reviewResponded 21 March 2014

Dear julay2
Thank you for choosing Faena Hotel, and for sending in your comments. Hearing how much you enjoyed Faena experience was very rewarding for us! We love rolling out new changes to keep the experience fresh, and were glad to see how you mentioned the WIFI service and the Apple computers at Business lounge. Thank you again for taking the time to let us know how your stay went, and we will look forward to welcoming you back to the property in the future.
Sincerely,

Ariel Barrionuevo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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