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“Almost jaw-dropping”

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Emperador Hotel Buenos Aires
Ranked #54 of 443 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 26 April 2014

We stayed at this very central and luxurious hotel whilst on a Globus tour in January 2014.

The foyer was beautifully presented which included marbled floor and a fountain in the bar area.

Our room was magnificent – large, tastefully decorated, enormous bathroom (with a bidet) and we had a superb view of their formal gardens below.

The bar had plush furnishings. One night whilst at the bar we ordered a beer, coffee and a toasted sandwich. They set the table up with a tablecloth, salt & pepper and sugar - couldn't believe the effort they went to just for a toasted sandwich :) The beer came with chips and nuts and the coffee came with 2 petite sweets and a glass of water.

What service!

  • Stayed: January 2014, travelled as a couple
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Thank Brissy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 April 2014

Beautiful. There is an opulent entrance and a lovely bar on the same level. Staff are all very professional and charming. Breakfast was a great selection however it doesn't open until 7 am and there is no provision for early departures, unlike other hotels of this standard. They also charged me to make scrambled eggs despite them being part of the normal breakfast buffet. I am lactose intolerant so can't eat the pre mix eggs or any made with milk or cream. Most hotels I've been to do not charge if they already offer eggs as part of the buffet....maybe it was a case of the member of staff sticking to closely to the rules.
The rooms are lovely, we had one overlooking the garden so it was very quiet and we had a couple of good nights sleep. Housekeeping though did not fully replenish out bathroom so for the second night we only had 2 bath towels and one small hand towel, not bath mat or hand towels.....
There is a charge for internet, which is fine however the speed we had was so bad that we went down to the lobby where it was free and faster.
Overall it was a lovely hotel, not amazing, but certainly one of the better ones in its price band.

  • Stayed: April 2014, travelled as a couple
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1  Thank An_Expat_Wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

This hotel is the best that I have stayed in for a long time.Very nice rooms,and a very good service as well.
The view from the rooms is very good,and this hotel is located very central in Buenos Aires as well.
The Bar in the Hotel is very cosy,and the prices there is fair.
I am very sure that I will stay there again when I come to the Capitol of Argentina.

  • Stayed: July 2013, travelled solo
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Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

This a good hotel, with just a few minor downsides. You can expect all the things you expect from a 5* hotel but there are some things missing. No outdoor pool and a small difficult to find sundeck. The restaurant is sometimes closed in the evening, so just must eat in bar area. the location not the best, there is nothing much to do near the hotel.

  • Stayed: April 2014, travelled on business
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Thank zimof1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

The Hotel Emperador is not what I would expect from a 5-star hotel. The hotel lobby is great; probably this hotel was very luxurious in the past. However, for today's standards, the rooms are outdated.

But for the worst part was the customer service. During the checkout, I have left my luggages in the luggage room, at the lobby. When I came back to pick up the luggages, I figured out that I have lost the tickets for the luggages and, due to this, they didn't want to return my luggages, although they had tags with my name on them.

I have also forgot a mobile cell phone charger in the room. Immediately after leaving the hotel, I sent an email, that was never answered. For a hotel of this category, this kind of customer service is unforgivable.

  • Stayed: April 2014, travelled on business
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3  Thank insightfulguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

The best word to describe the hotel is decent. It is an old hotel with a beautiful lobby and garden, but with very outdated rooms. Many small annoying things: plugs in the room very far from the bed, internet is almost non-existent, below average food, poorly trained staff. They changed the rate during the stay without any notice. Not worth the price, there are much better options in the area for this cost.

  • Stayed: March 2014, travelled on business
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Thank Ferke9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

An external plain impression of this hotel belies the spaciousness and impressive marble floored feel once inside. The main dining room at the rear of the lobby was equally open and welcoming. The hotel staff are generally somewhat reserved and at times too formal. One sometimes is able to extract smiles. The lobby has security staff overtly evident suggesting a caring for clients, or perhaps anticipating potential difficulties.
A request for an iron/board was met with firstly what was my room number before I got an answer of "no we do not have", as if dependent on one's room as to whether a an iron/board was available. (no irons seems to be a constant theme throughout South America).
My room was huge and with a lovely outlook to the rear beautifully landscaped dining patio and cascading garden with water feature. The drawback of the room was an old fashioned over-size, dated bedspread on a king size bed. I would recommend it to be replaced with a more healthy,fresh and modern duvet.
Paid wi-fi was available (80 P per hour use), although once again expensive hotels still do not seem to understand that free wi-fi should be included in the room rate.
Nevertheless this is a quality hotel to stay with.

  • Stayed: March 2014, travelled solo
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1  Thank tastony2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Emperador Hotel Buenos Aires

Address: Avenida Del Libertador 420, Buenos Aires C1001ABR, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Buenos Aires
#20 Business Hotel in Buenos Aires
#39 Luxury Hotel in Buenos Aires
#49 Romantic Hotel in Buenos Aires
#51 Family Hotel in Buenos Aires
Price Range: £113 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emperador Hotel Buenos Aires 4.5*
Number of rooms: 265
Official Description (provided by the hotel):
Emperador Hotel Buenos Aires is located on the Avenida del Libertador, only a few steps away from the renowned Avenida 9 de Julio, close to the art galleries and museums district, a top restaurant area, shopping malls, and in the elegant neighborhood of Recoleta with easy access to Puerto Madero Harbor.An excellent choice of hotels in Buenos Aires, Argentina, Emperador Hotel Buenos Aires offers a strategic location convenient for business and leisure travelers and offering excellent standards of service, accommodations and amenities.Our Buenos Aires, Argentina hotel is a perfect choice for meetings, conventions, social events, and weddings ... more   less 
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Also Known As:
Emperador Buenos Aires
Buenos Aires Emperador Hotel

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