We booked the Nuevo Callao by email for our honeymoon and were told that a double bedded room with balcony had been reserved. On the day we were due to fly into Buenos Aires from Puerto Igazu there was an Aerolineas Argentinas strike so I phoned to tell the hotel that we would not be coming that evening and to ask if it would be possible to keep our reservation for the next night (and the 4 nights after). The man who I spoke to on the phone didn't speak any English, wasn't willing to listen to any of my broken Spanish and simply shouted 'completo' at me despite me giving my name. I thought this was strange and wondered if he had our names down for a room and that the hotel was full (including our reservation).
I emailed the hotel again that night as the emails were answered in good English and the reply stated that yes, there would be a room booked for us the next night. When we arrived the next evening it appeared that the same man was on the desk that I had spoken to the night before. He again shouted 'completo' at us despite attempts at speaking to him in Spanish. He then after some trying by us, looked down his list of reservations, found our name, shook his head and said 'completo' again. He made no attempt to find us another reservation or to book a taxi for us to another hotel and we were left on the street.
It took us 2-3 hours of phonecalls and taxi rides to find another reasonable hotel with rooms free.
- Also Known As:
- Nuevo Hotel Buenos Aires