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“Cool Design Not So Smart Tablets”
Review of 1828 Smart Hotel

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1828 Smart Hotel
Ranked #107 of 443 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 12 January 2014

A small hotel with great modern design and lovely rooms is located on a picturesque street in Soho Palermo. Shopping and eating are all steps away, parks and metro, a short walk. The rooms are a decent size with big windows , modern bathrooms and cutting edge design. Ours overlooked the garden containing a tiny pool and a 4 storey waterfall. Breakfast was outstanding and included both indulgent and healthy choices.Our only complaint was that the tablet that was supposed to control everything had a few glitches. Our friend's did not work at all. The staff were all helpful and friendly especial;ly Mercedes.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Catherine c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 January 2014

Don't hesitate to stay here. It's modern, clean, intimate, well designed and the staff is amazing. For a small hotel, the staff, especially Mauro at the front desk, is a pleasure and very helpful. We stayed in suite 401, which is great, overlooking the back of the hotel with a great jacuzzi tub on the balcony. The breakfast is perfect and while you are a few blocks from the main shopping in Palermo, it's an easy walk. The only drawback is the elevator is very SLOW, but you get used to it quickly. Book it, you won't regret it.

Stayed: December 2013, travelled as a couple
1  Thank jocuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this reviewResponded 1 February 2014

Dear jocuse,
Thank you for your amazing comments about your experience at 1828 Smart Hotel!
We are very glad to hear that you enjoyed your stay and delighted to hear your feedback about our staff, specially to Mauro.
We look forward to welcome you back at 1828 Smart Hotel very soon!
Best regards,
1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

This is a fantastic hotel. We ended up staying here last minute thanks to the great BA heat wave killing AC and power all over other parts of the city. It is in a good part of the city for eats, drinks, and boutique shopping. The rooms are clean, and really sleek looking. The "smart" aspect is alright, I would like the hotel with or without it, but its a neat added extra. The beds were in a word, awesome. The staff is professional and friendly and the breakfast, while not "American" by any means is top notch by local standards offering a variety of pastry, fruit, cheese, meats, juices and coffee. They do offer cooked eggs and a cooked meat, but really, you shouldn't need it with all the other lovely choices. We did not eat in the restaurant for any other meal than breakfast because it is so close to so many other great choices in Palermo and we were out and about allot.
They only con is that it is not toddler friendly. They are certainly nice to kids and accommodated us last minute with an extra bed and baby crib, but it lacked little things that said they were ready to have little kids stay there. For example, we were told they did not have baby chairs at breakfast and no smaller plastic cups for kids to drink out of. They only had what was laid out, which was really sleek looking glassware. The pool was another issue, it is certainly meant only for cooling off, not for the loud splashing about that our kids tend to do so we avoided it.
That said, they don't say they cater to smaller travelers, and quite honestly if we were the type of travelers who were planing on spending allot of time at the hotel, I think we would have ruined the hip, high tech vibe they are going for. This is the perfect hotel for couples, singles, and even business travelers, but not for families with active toddlers. I would love to come back without kids and try out the pool and have a drink at the bar. (They had all kinds fun looking vodkas and other drinks).
Bottom line, stay here if you are traveling without kids, you won't regret it. If you stay here with kids, just be prepared to be on your A game to keep them out of trouble.

Room Tip: If you are staying here with kids, spring for the suite.
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank TravelWToddlers2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

The hotel is cozy, sweet and made by good people, it was like a visit to some very old and nice friends. I would like to say special thnx to the personnel, very kind and polite with all their proper help. But some of areas were too small, especially bathroom and place for breakfast. Also the choice of food was always the same and quite simple, so if you plan to stay more than 3 days try to find some cafe for breakfast as well.
It is very close to be boutique hotel except of some details which only "professional travelers" can notice.
And if it is your first time in Buenos Aires in our opinion is better to choose more crowded districts like Recoleta or Puerto Madera.

Stayed: December 2013, travelled as a couple
1  Thank Aliina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this reviewResponded 1 February 2014

Dear Aliina K,
Thank you so much for taking the time to share your experience at 1828 Smart Hotel and for your kind words about our staff. We pride ourselves on the level of customer service we provide to all our guests.
We appreciate your opinion regarding the design of the bathroom and breakfast place.
About breakfast, we offer a high quality service with a variety of products like a selection of breads, fresh salad fruit, yoghurt, and cereals; as well as two types of ham, variety of cheese, cakes, and we also offer eggs, bacon and salmon. If there was anything else you recommend, please don´t hesitate to let us know and we are glad to added.
Thank you once again for your feedback and hope to see you again at 1828 Smart Hotel.
Best regards,
1828 Smart Hotel

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Reviewed 26 December 2013 via mobile

we stayed at the hotel for our honeymoon and really liked the place. The beds are comfy, the breakfast nice, very fair prices, and the people friendly.

Only downside is that their is some maintenance to do : jacuzzi did not work, one morning there was no water, elevator broke down. if they would get this right, the place is simply perfect!!!

despite some small discomforts we would absolutely recommend and return here!

Stayed: December 2013, travelled as a couple
1  Thank Martinus79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this reviewResponded 9 January 2014

Dear Martinus79,
Thank you for choosing 1828 Smart Hotel for your honeymoon!
We appreciate you taking the time to write about your recent stay, as all feedback is helpful for us. Due to your comments, we were able to fix immediately this inconveniences, giving our best effort to prevent of happening again, and improving each day our service and facilities.
We look forward to receive you again and enjoy of a new experience!
Best regards,
1828 Smart Hotel

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Reviewed 24 December 2013 via mobile

We had a fantastic stay at the 1828. It's ideally located in an exciting area of Palermo. The property is beautifully decorated and the beds are like heaven. Mauro and Mercedes were extremely helpful in making useful recommendations during our stay. They always greeted with a smile and were very friendly.

The only negative we experienced was the 'Smart' aspect of the hotel. We found it challenging to use the tablet to access the room features.

Highly recommended and would definitely stay again!

1  Thank NYC-G-Unit
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this reviewResponded 28 December 2013

Dear NellyGs,
Thank you very much for your review on Tripadvisor about your stay at 1828 Smart Hotel!
We are very glad to hear that you enjoyed your stay and we are delighted to hear your feedback about our staff. We will let Mauro and Mercedes know that you were very happy with their friendliness!
See you soon...
1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 December 2013 via mobile

We feel lucky that this hotel was recommended to us. Our room is beautiful and super relaxing. It's perfect to come back to after a long day out and about. The neighborhood is great--coming from Brooklyn, NY we always have high expectations. Stay here, it's worth it.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Alexisrubin11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this reviewResponded 28 December 2013

Dear Alexisrubin11,
Thank you so much for choosing 1828 Smart Hotel for your recent trip to Buenos Aires!
We are very happy to know that you enjoyed your truly relaxing stay.
We look forward to welcoming you back very soon!
Best regards,
1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about 1828 Smart Hotel

Address: F. J. Santa Maria de Oro 1828, Buenos Aires 1414, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #107 of 443 Hotels in Buenos Aires
Price Range: £107 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — 1828 Smart Hotel 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Member of Small Luxury Hotels of the World, 1828 Smart Hotel is a gem hidden at the heart of Palermo Soho, the most cosmopolitan and trendiest neighborhood in Buenos Aires city. Our 14 comfortable rooms, full of elegance and charme, the extremely beautiful, fresh and light-bathed spaces, the exquisite details in the design and the warm and careful service of our staff, transform our guests’ stay into a memorable, pleasant and relaxing experience. 1828 Smart Hotel invites its guests to recover and relax at its Spa Boutique and to enjoy a delicious cocktail at the captivating ambience of its Piano Lounge, with the spectacular view to the 8 meter water cascade. At 1828 Smart Hotel, every guest is unique and is welcomed as a friend; therefore, we share the best tips and suggestions to make the most of their visit to the city of Buenos Aires. Fun, happiness and joy in a casual, vibrant, sophisticated and timeless environment. ... more   less 
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