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“gem of a botique hotel”
Review of 1828 Smart Hotel

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1828 Smart Hotel
Ranked #100 of 447 Hotels in Buenos Aires
Certificate of Excellence
Level Contributor
67 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“gem of a botique hotel”
Reviewed 18 February 2014

This little gem is tucked away in the Soho area of BA, and it is like being in the upper east side of New York. The area is not close to the bigger attractions, but it is in a lovely quiet area of the city that is just teaming with shops and restaurants. The hotel itself seems to have only about 16 rooms and they are a bit tight but the beds are very comfortable and the wi-fi works fine and the pool is good for cooling off, the staff is great, they can get everything done for you, the breakfast is sufficient and even though you have toe travel a little for the bigger tourist attractions, we prefer the quiet atmosphere of the area.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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288 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
NL
Level Contributor
117 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 16 February 2014

First the good things: the suite is really wonderful, great design with a nice jacuzzi on the balcony. The served breakfast is very good, nice collection of fresh fruits, cheeses and juices.
The bed is very comfortable and wide, only for taller people (+1.90) it is rather short.
The staff is friendly and helpful. The hotel is close to bars and restaurants.

The hotel calls itself a "smart" hotel because you can control lights, curtains, TV via the provided Samsung tablet. The "app" is nothing more than a pointer to a website (php) where you supposedly can control. I would say it is a rather retarted system which gets you irritated. Looks like somebody build it with a technical background without any thoughts about usability. Trying to control the TV is the most stupid, in the end I used the remote control of the TV. One funny thing about that is that with one of the buttons of the TV remote you can control the odor appliance. One nice thing about the so called "app", it offers information about nearby restaurants.

Another smaller complaint is that the hotel does not have sufficient adapters for their guests. I expected that they would offer a adapter in the suite (in other hotels in Argentina this is standard in a suite) for my electronic equipment, however they did not have enough adapters for all guests, annoying and this is something that can easily be solved.

I think the price is rather high, there a similar hotels in Buenos Aires that offer equally beautiful rooms with a more traditional level of service. I would come back though when the "smart" part is optimized.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markito0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 February 2014

We stayed here for the last leg of our honeymoon and it is a little diamond in the rough. The pool is nice and heated for the days that it may be a little chilly. The rooms are very nice- everything is controlled from a tablet. The beds were extremely comfortable. The bartender made fantastic margaritas- definitely try one! We were there during the superbowl and the staff watched the game with us, which was really fun!
Our plane was delayed until the next day and the hotel let us come back at 4 AM and stay in our same room even though we had already checked out. They also let us check out late and held our luggage all day the next day until we had to go back to the airport. The area is fun and there are great bars and fun little cafes and restaurants three blocks away.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJamail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this review, 11 February 2014
Dear JJamail,
We are glad that you enjoyed your stay at 1828 Smart Hotel and we are honored that you have chosen us for your last days of your honeymoon.
We hope to welcome you back to celebrate your first anniversary!
See you soon...
Best regards,
1828 Smart Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henndorf am Wallersee, Austria
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 February 2014

We stayed in the hotel end of January and at first look the hotel looks really fine. We liked the concept with the tablet to arrange your room - even if room service and other apps did not work. The breakfast is ok. Our room (101) was much too small.

We did not use the pool but it looked nice.

The personal is very nice and they really try to make the best of your stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lemonde79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this review, 5 February 2014
Dear Lemonde79,
Thank you so much for choosing 1828 Smart Hotel for your trip in Buenos Aires.
We really appreciate your review about your recent stay in the hotel and your words about the service of our staff. Your feedback is what makes our team stronger and ensures the level of service we strive.
Allow us to extend our sincere apologies for the inconvenience you had during your stay regarding our smart concept. During the week of your stay at the hotel, we changed the version of the system in order to improve the smart experience to our guest. This new version can be operated with your own mac and android devices.
We hope you allow us another opportunity to show you the quality and functionality of our smart aspect, with this new platform.
Thank you once again for your feedback and look forward to receiving you back at 1828 Smart Hotel soon.
1828 Smart Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bruxelles
Level Contributor
127 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 24 January 2014

Very luxurious and clean place.The swimming pool and spa are wonderful.
We spent 4 nights ,had 2 rooms on the second floor ,very comfortable but not very spacious.
House cleaning was perfect.
The tablets controling a lot of things in the room were quite defective but the staff was very helpful.
Too bad there is no complimentary water in the room and that only 2 nespresso capsules were complimentary for the whole stay.It is a surprise on the bill but for such a ridiculous price (very low)
Breakfast was delicious except the scrambled eggs.
Altogether a good experience and recommended.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pierre55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this review, 1 February 2014
Dear Pierre55,
Thank you for sharing your feedback on TripAdvisor about your stay at 1828 Smart Hotel!
We are pleased to hear you enjoyed your experience overall and the capsules of the Nespresso machine we offer to our guest. We will consider to add the water as complimentary of the room. Thanks for your advice!
We hope that you will choose to stay with us again on your return to Buenos Aires.
Best regards,
1828 Smart Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 January 2014 via mobile

Myself and a friend stayed here for 6 days whilst visiting BA. I cannot recommend this hotel enough. The staff are super - relaxed, friendly, attentive & knowledgeable. The hotel is located a stones throw away from the busiest streets in Palermo and there is a super Parilla (La Cabrera) 4 blocks away. It is an "intelligent" hotel (whatever the hell that means) so they give you a tablet upon check in. This does everything from turning on the TV to air conditioning etc. but can get annoying at 9am when you've been on an all nighter and can't figure out how to close the curtains!!!
All in all top quality, treat yourself and stay here. The concierge is called Geronimo, what more could you want!!

Stayed January 2014, travelled with friends
Helpful?
1 Thank Adriano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this review, 1 February 2014
Dear Adriano C,
Thank you for your review about 1828 Smart Hotel!
It is nice to hear you enjoyed your stay and all the features in the room, including our Smart tablet where you can control all the facilities and services. We will let Geronimo know about your comments.
We hope to welcome you and your friend back on your next trip back to Buenos Aires!
Best regards,
1828 Smart Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwood, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 January 2014

Took the whole family for a post-Christmas week in BA. Hotel is perfectly located in Palermo Soho, walking distance to everything. The staff were incredibly helpful, friendly and knowledgeable. I've visited BA 6 times over the past 5 years and have alway stayed at the boutique hotels in the area and this hotel was by far the best of the bunch. The staff communicate by email before and after your stay and take care of any special requests including transportation. The rooms are small but well laid out with great electronics and very posh bathrooms. The suite 402 on the 4th floor had a huge balcony and a great outdoor tub - WE ESPECIALLY LOVED THIS ROOM. There are lower priced options in the area, but this is definitely my "go-to" hotel in BA - worth every Peso. Mercedes, Mauro and Rueben are very knowledgable, speak impeccable English and took care of our every need when we were there. This is a fantastic option for first-timers as well as seasoned BA travelers. An A+ hotel experience. By the way, the tablets are cool.

Room Tip: Front Suite 402 was nicest room in Hotel.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rescuesdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this review, 1 February 2014
Dear rescuesdogs,
What a great experience you had in 1828 Smart Hotel with your family!
We are happy to know that you enjoyed your stay, specially our amazing Smart Suite and that we are your best option after visiting Buenos Aires for many years!
Please don´t hesitate to contact us for your next trip... it will be a pleasure to welcome you!
Best regards,
1828 Smart Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about 1828 Smart Hotel

Property: 1828 Smart Hotel
Address: F. J. Santa Maria de Oro 1828, Buenos Aires 1414, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #100 of 447 Hotels in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — 1828 Smart Hotel 4.5*
Number of rooms: 14
Official Description (provided by the hotel):
Member of Small Luxury Hotels of the World, 1828 Smart Hotel is a gem hidden at the heart of Palermo Soho, the most cosmopolitan and trendiest neighborhood in Buenos Aires city. Our 14 comfortable rooms, full of elegance and charme, the extremely beautiful, fresh and light-bathed spaces, the exquisite details in the design and the warm and careful service of our staff, transform our guests’ stay into a memorable, pleasant and relaxing experience. 1828 Smart Hotel invites its guests to recover and relax at its Spa Boutique and to enjoy a delicious cocktail at the captivating ambience of its Piano Lounge, with the spectacular view to the 8 meter water cascade. At 1828 Smart Hotel, every guest is unique and is welcomed as a friend; therefore, we share the best tips and suggestions to make the most of their visit to the city of Buenos Aires. Fun, happiness and joy in a casual, vibrant, sophisticated and timeless environment. ... more   less 
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