Pros: located in nice neighbourhood; comfortable bed; clean room; recent fit-out.
Cons: over-priced; cramped; significant mismatch between online impression and reality; short-sighted management.
The owners obviously invest a lot of effort ensuring that this hotel presents well online, from the impressive images on the website to the dutiful replies to customer reviews on TripAdvisor. Fair enough as we all need to make a living but perhaps this hotel has crossed the line into something disingenuous.
When we booked this hotel in Jan it was ranked #3 of all hotels in BA. Quite a ranking, although we see it has since slipped to #17. Also, almost all of the reviews are faultless in their assessment (rather interesting in hindsight..). We therefore thought we had a safe bet in booking this hotel. Sadly, this proved not to be the case.
To put this review into perspective, I have traveled to many places and stayed in many hotels. I often use TripAdvisor to help make a quick decision when booking a hotel. However, this is my first review, as until now what we got from a hotel was what we expected from TripAdvisor. Not so in this case and consequently I feel some responsibility to let others know that, in my view, this hotel is not what it seems. Hotel costs are quite often your biggest expense when traveling and a bad experience with a hotel can overshadow your entire stay in the city. This is what we suffered as a result of several instances with this hotel which I won't go into detail here.
Our overall impression is that we were taken advantage of and that this hotel represents poor value for money.
- Official Description (provided by the hotel):
- Member of Small Luxury Hotels of the World, 1828 Smart Hotel is a gem hidden at the heart of Palermo Soho, the most cosmopolitan and trendiest neighborhood in Buenos Aires city. Our 14 comfortable rooms, full of elegance and charme, the extremely beautiful, fresh and light-bathed spaces, the exquisite details in the design and the warm and careful service of our staff, transform our guests’ stay into a memorable, pleasant and relaxing experience. 1828 Smart Hotel invites its guests to recover and relax at its Spa Boutique and to enjoy a delicious cocktail at the captivating ambience of its Piano Lounge, with the spectacular view to the 8 meter water cascade. At 1828 Smart Hotel, every guest is unique and is welcomed as a friend; therefore, we share the best tips and suggestions to make the most of their visit to the city of Buenos Aires. Fun, happiness and joy in a casual, vibrant, sophisticated and timeless environment. ... more less
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