My husband and I had high expectations on our stay in this Smart Hotel as the online photos and the reviews in Trip Advisor were outstanding. When we arrived at the hotel, we noticed none of the facilities were working such as the Foot Spa, Massage Room and Pool. Unfortunately, we missed our first night at this hotel as our flights were postponed to the next day. Therefore, we asked the hotel if there was any way to sort this out as they do not provide reimbursement to clients at all. The first response was that there was nothing they could do for us in this regard. This response was enough to make our stay very bitter in BA. Of course, the hotel crew noticed the bad taste caused and they tried to make it up by offering 2 breakfasts for us. This offering is not even half of the value of 1 evening at this hotel. At the end, I forgot a prayer's book at the restaurant and emailed the hotel asking if they could send us by regular mail and the answer was no. After my husband wrote a review in Trip Advisor, then one of the managers sent an email to him apologizing and asking the directions to send the book. In sum, our stay at this place was very disappointing. This is an overpriced hotel, customer service is very poor and the online advertisement is false. Watch Out!
- Official Description (provided by the hotel):
- Member of Small Luxury Hotels of the World, 1828 Smart Hotel is a gem hidden at the heart of Palermo Soho, the most cosmopolitan and trendiest neighborhood in Buenos Aires city. Our 14 comfortable rooms, full of elegance and charme, the extremely beautiful, fresh and light-bathed spaces, the exquisite details in the design and the warm and careful service of our staff, transform our guests’ stay into a memorable, pleasant and relaxing experience. 1828 Smart Hotel invites its guests to recover and relax at its Spa Boutique and to enjoy a delicious cocktail at the captivating ambience of its Piano Lounge, with the spectacular view to the 8 meter water cascade. At 1828 Smart Hotel, every guest is unique and is welcomed as a friend; therefore, we share the best tips and suggestions to make the most of their visit to the city of Buenos Aires. Fun, happiness and joy in a casual, vibrant, sophisticated and timeless environment. ... more less
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