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1828 Smart Hotel
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Reviews (314)
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All reviewssmall hotelthe nearest metro stopswimming pool and spasmall luxurypalermo sohoremote controlamazing locationbars and restaurantsgreat designroom ratelate checkair conditioninglovely boutiqueplaza serranowithin walking distancebuenos ariesbreakfast was included
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73 - 78 of 314 reviews
Reviewed 24 March 2014

My husband and I had high expectations on our stay in this Smart Hotel as the online photos and the reviews in Trip Advisor were outstanding. When we arrived at the hotel, we noticed none of the facilities were working such as the Foot Spa, Massage Room and Pool. Unfortunately, we missed our first night at this hotel as our flights were postponed to the next day. Therefore, we asked the hotel if there was any way to sort this out as they do not provide reimbursement to clients at all. The first response was that there was nothing they could do for us in this regard. This response was enough to make our stay very bitter in BA. Of course, the hotel crew noticed the bad taste caused and they tried to make it up by offering 2 breakfasts for us. This offering is not even half of the value of 1 evening at this hotel. At the end, I forgot a prayer's book at the restaurant and emailed the hotel asking if they could send us by regular mail and the answer was no. After my husband wrote a review in Trip Advisor, then one of the managers sent an email to him apologizing and asking the directions to send the book. In sum, our stay at this place was very disappointing. This is an overpriced hotel, customer service is very poor and the online advertisement is false. Watch Out!

  • Stayed: February 2014, travelled as a couple
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3  Thank Sandra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1828SmartHotel, Guest Relations at 1828 Smart Hotel, responded to this reviewResponded 25 March 2014

Dear Mrs. Sandra V, your review was already answered at your husbands’ comment (stephen m), made last week.
Regards,
1828 Smart Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

We arrived late morning, after a 24-hour plane ride from San Francisco. The room was not ready and we had to doze about in the lobby for about two hours before we could go to our room and crash. At that time, we discovered that the pool was unusable because it was so dirty and uninviting and were told that there was a storm the night before which had degraded the pool's attractiveness. This pool was a major reason we booked the hotel, because this is BA during summer, with hot temperatures. Also, the pool was never clean enough to use in the 2 1/2 days we were at the hotel. The room itself was tiny but other than that, was comfortable. Nice bed! The iPad had trouble controlling the drapes, and couldn't entirely shut down the TV system, but other than that, was a fun cutting-edge amenity. The staff couldn't be nicer, offering us tips on good restaurants in the neighborhood, and helping us with a Spanish-only cab driver to lay out a personal tour of BA so that he knew where we wanted to go (neither of us speaks Spanish). The two buffet breakfasts that were served were exemplary. Aside from the tiny size of the room (no place to put out the second suitcase), everything was more than acceptable. We were not unhappy that we booked the hotel, but are unsure that we would book it again ... but we might.

Room Tip: Ask for the largest room they have.
  • Stayed: February 2014, travelled as a couple
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Thank Max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

This hotel admittedly looked amazing but looks aren't everything when you arrive tired and disorientated. We turned up at about 9.00pm and were greeted by a very friendly guy on reception who booked us a taxi for our early Sunday morning departure and assured us that there would be at least some breakfast available at 7.00am. However, on getting up the next morning there was no sign of breakfast being laid out, although the receptionist grudgingly made us a very small espresso. And no taxi had been ordered. Luckily we were able to hail a cab in the street so caught our ferry to Montevideo on time. We probably did not stay long enough to enjoy the hotel's advantages, but this area of Palermo is not the nicest.

  • Stayed: January 2014, travelled as a couple
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3  Thank KitSuffolk_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

We stayed two different times at this hotel while in transit to El Calafate. Both times, we enjoyed the quiet setting, extremely comfortable and luxurious room. The cab driver had some difficulty finding the hotel as it is not much more than a dark door in an otherwise blank wall. Guests have to buzz the front desk in order to be admitted. The shower is a bit cramped, one has to stand sideways in order to keep from banging into the glass door or the wall. Nice to have a bidet. The tablet did not consistently operate and was a source of frustration. Appreciate having back up controls for the curtains, lights, television and air conditioner. It was amusing that the front desk struggled to get the credit card reader to work properly. It took three tries each time. Allow plenty of time for check out because the front desk is in a cramped space by some stairs, and if more than one person is there at the same time, there is nowhere to stand.

  • Stayed: February 2014, travelled as a couple
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Thank happyhiker10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

Overall we enjoyed our 3 nights at this hotel, but we were not as euphoric as many of the other Tripadvisor reviewers. We generally like design hotels, but there seemed to be a few design faults in this case - like the location of the shower taps, which meant you had to go under the shower to turn it on, or the slowest elevator in the history of elevators. The bathroom was cramped, but the room size was otherwise fine. Décor and furniture are modern but a bit too "Liberace" in places. Breakfast was not very interesting for us, though we are admittedly vegetarians. The performance of the reception staff was patchy - sometimes very good, but at other times less so. We left with mixed feelings.

  • Stayed: January 2014, travelled as a couple
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3  Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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