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“Good centrally located hotel”

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Pestana Buenos Aires
Ranked #82 of 443 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 13 July 2013

The Pestana hotel is very centrally located although the street itself is not attractive. It is handy to the opera house, Florida st and within walking distance to the waterfront.
The staff were excellent and nothing was too much for them.
The rooms were well appointed with two big drawbacks. Firstly we had a king sized bed with very small bedding. Nothing tucked in and the bottom sheets were not fitted. Hence by morning our bed always looked like a birds nest. We did not sleep well! Also, we could not no matter how much we tried and asked, get the air conditioning to do anything but very efficiently heat our room, apparently recycling existing air. Until the last day when we discovered we could open the window, we boiled. Hence sleep quality was very bad.
Breakfasts were very good and the service excellent. We had one evening meal at hotel and it was fine.
Bathroom was small,but good and had sufficient of everything we needed including bidet.
The hotel does not. Change money and you will need to,walk four blocks to a money changer if needed. The area is not particularly safe and locals will warn you about street crime. Be very careful. Also credit card use was limited in shops and restaurants so you will need to manage cash carefully.
Hotel wifi was free but spasmodic. Would return to,this hotel only if the bed and air condition could be guaranteed sorted which is a shame as it is a generally good,hotel

Room Tip: As stated, check bedding. Yes strange but essential. Also air conditioning.
  • Stayed: July 2013, travelled as a couple
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Thank AndyAuckand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 17 July 2013

Dear Guest,
Thank you very much for choosing Pestana Buenos Aires for your recent stay at our City and for taking your valuable time to share your comments with us and other travelers. We are really glad to know that our staff service was according to your expectations, or even more! We´ll share your nice comments with them.
We are very sorry to learn that your experience about your guest room experience did not meet your expectations, improvement measures will be taken in order to offer our guests more comfort. Once again, we thank you for your preference and understanding, and we look forward to welcoming you back in the future. Kind Regards,

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80 - 86 of 1,088 reviews

Reviewed 19 June 2013

PROS. Excellent location. If you like to walk, near by this hotel you'll find many historic and touristic places to see, and restaurants and shopping places to try. The place is clean, the staff --all of them-- are nice and helpful. The breakfast buffet has many selections to choose from. The rooms are quiet and can hardly hear the noise from the busy 9 de Julio street or from other rooms. The hotel has free WiFi in every floor and the lobby. Each room has a safe deposit box to leave your valuables.

CONS. I believe the hotel is on the expensive side for what you get. Our room was very basic, and house keeping staff are nice but slow, we had to ask them almost every day to leave new soap bars (they are very small), complementary coffee and cream, and once for toilet paper. The restaurant is good for breakfast only. We tried it once for dinner but they don't have a large selection of dishes, and the prices are a little bit expensive. I would recommend eating somewhere else, unless you have no choice.

CAVEAT. The prices that you get from the internet DO NOT include the Value Added Tax (VAT), which for Argentina is 21%.

I recommend this hotel for its location, cleanliness, and superb staff; just be aware of the prices.

  • Stayed: June 2013, travelled on business
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Thank XFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 25 June 2013

Dear Guest,
Firstly, we would like to take this opportunity to thank you for choosing the Pestana Buenos Aires Hotel as your destination, and for taking the time to share a detailed review of your recent stay with us. We are glad to know that you were satisfied about our location, our breakfast, our guests rooms and about our staff service.
Your information regarding our housekeeping and Restaurant Dinner service were worthy of our utmost attention, and the necessary improvement measures will be taken in order to prevent similar situations from happening in the future.
We look forward to welcoming you back at the Pestana Buenos Aires Hotel in the near future. Kind Regards,

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Reviewed 17 June 2013

I had 4 days in this hotel during a course. The hotel is perfect located in the downtown of the beautifull Buenos Aires. The room was clean, well decorated and spacious. Breakfast buffet was delicious. Internet was almost good. Staff were always friendly. Meetings room had all the tecnologies we were needded. My days at Pestana Hotel were really pleasures.

  • Stayed: June 2013, travelled solo
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Thank Flavia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 27 June 2013

Dear Mrs. Flavia,
We would like to thank you for staying with us at the Pestana Buenos Aires Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to know that you enjoyed our location, our guest room facilities, our breakfast and mostly our staff friendliness. It is a great pleasure also to hear that our meetings services matched your expectations. We do hope to have the opportunity in the near future to welcome you back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us. Yours Sincerely,

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Reviewed 21 May 2013

We had 3 days at this Hotel before our South American Cruise began out of Buenos Aires Port. The room was spacious and clean with lots of room for our bags!! Breakfast buffet was good with variety that should have pleased anyone. We had drinks in the lobby bar area where the service was always good. Staff were friendly and nothing too much trouble. The location was within walking distance of most shops.
The LA BOCA district is a must for lunch and people watching (would not go at night). Also you must do a Tango Show (We did Carlos Gardel which was very good).
Would we stay here again....if we ever go back to B Aires...YES!

  • Stayed: March 2013, travelled with friends
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2  Thank RondaAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 21 May 2013

Dear Mrs. Ronda,
We would like to thank you for staying with us at the Pestana Buenos Aires Hotel, and for taking the time to send us your valuable comments, it´s always gratifying to receive positive feedback.
We are glad to know that you enjoyed our room facilities, our food and beverage service, our staff friendliness and our location. We´re delighted to know that if you ever come back to Buenos Aires you would choose us again! We look forward to welcoming you back in the future. Yours sincerely,

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Reviewed 10 May 2013

This hotel is just average. The room decor and bathroom had moisture blisters all over the place, there were spiderwebs/dust bunnies all over the ceiling. The bathroom tiles were full of mildew and the shower leaked water all over the bathroom floor. The air conditioning made so much noise that being in the room was like being on a flight.

Breakfast was average. Products quality was again, average. (fruit juices were this chemical coctail and on top of that it was cut with water!!!) Bread was not fresh, and muffins were sooo fatty (typical of cheap pre packaged products)

The problem with this hotel is that it caters to a captive business market, therefore, they will make the same amount of money if they upgrade the hotel or not, because people will simply keep coming.

This is why I say, if your employer is paying for it, then ok. But if you're using your own money to pay for this hotel, DO NOT use it. There are FAR better options in Buenos Aires. You simply will not feel special at this hotel.

On the good side, the view in our "upgraded" room was beautiful and I made some great pictures of Av. 9 de Julio, but that does NOT make up for the terrible quality of the room. Also on the good side (if you wish) was that the iron burnt two jeans that I sent to the Laundry, but the hotel Manager Milena Tang, was incredibly responsive by accepting the problem and refunding the money for each jean, as per their policy (up to 10 times the laundry processing fee for each piece). This was very good from them.

  • Stayed: April 2013, travelled as a couple
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Thank Rocstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 14 May 2013

Dear Guest,
Thank you for choosing the Pestana Buenos Aires Hotel, and for your feedback regarding your stay. We are sorry to hear that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken. We hope you will be able to give us a second chance and we are looking forward to welcoming you back in order to show you our improvements and that we really cared about our guests experiences.
Best regards,

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Reviewed 17 March 2013

I booked a deluxe room, breakfast and internet included. The hotel is well located in the centre of the city within walking distance to shopping and restaurants. The room was big clean and moderatly furnished. Staff were very friendly. It is good value for the money. I would stay here again.

  • Stayed: February 2013, travelled as a couple
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1  Thank VanGaroto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 25 March 2013

Dear Guest,
Thank you very much for choosing Pestana Buenos Aires at your recent visit to our Country, and for taking your time to share your experience at our Hotel with other travelers. We´re glad to know that you enjoyed our location, room facilities and our staff friendliness, and even gladder to know that you would choose us again! We look forward to welcoming you back in the future. Yours sincerely,

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Reviewed 18 February 2013

This was a good hotel located towards the west end on Avenida 9 de Julio. Easy walking to shopping, Recoleta, and Plaza de Mayo. Rooms were spacious and well appointed. Breakfast was extensive and satisfied all tastes.

Room Tip: Ask for. Room at the front looking on to the Avenida 9 de Julio.
  • Stayed: February 2013, travelled as a couple
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2  Thank tnbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel H, Gerente at Pestana Buenos Aires, responded to this reviewResponded 21 February 2013

Dear Guest,
Thank you for choosing Pestana Buenos Aires for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our location, room facilities and breakfast. Thank you again for your preference, and we look forward to welcoming you back to the Pestana Buenos Aires Hotel in the near future. Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Buenos Aires

Address: Carlos Pellegrini 877, Buenos Aires C1009ABQ, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Buenos Aires
#54 Family Hotel in Buenos Aires
#55 Romantic Hotel in Buenos Aires
#58 Luxury Hotel in Buenos Aires
#80 Business Hotel in Buenos Aires
Price Range: £72 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Buenos Aires 4*
Number of rooms: 133
Official Description (provided by the hotel):
Pestana Buenos Aires es un hotel 4 estrellas superior, y su localización inmejorable: sobre la Av. 9 de Julio, cerca del Teatro Colón y del Obelisco. Situado en el principal centro de negocios de América del Sur, tiene una excelente ubicación: de fácil acceso a las autopistas que conectan con las localidades cercanas, pero también a los principales atractivos de la ciudad como Puerto madero, San Telmo y La boca. Durante su estadía podrá relajarse en nuestro exclusivo spa con piscina cubierta, gimnasio, sauna y jacuzzi. Disfrute de la exquisita gastronomía Argentina en nuestro Restaurant Il Moro ó de un cocktail en nuestro Tango Bar. El hotel se destaca por la dimensión de sus habitaciones, todas con luz natural y diseñadas especialmente para que su estadía sea perfecta. ... more   less 
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Also Known As:
Pestana Hotel Buenos Aires

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