After two weeks in Patagonia, we spent one night in this expensive (approx. $700 per night w/ breakfast) hotel in the Recoleta section of B.A. The location is about a 15 minute walk from La Recoleta cemetery (many famous people buried there) and is in a lovely upscale section of B.A. With the hotel, however, we were not impressed. It was decidedly underwhelming in many respects. We arrived late afternoon and checked into the "new tower". The other tower seems to be better, though we didn't see the rooms in the other tower. The new tower check in area is on Posadas Street. The check in area is noisy -- hard to hear, no carpeting, every noise magnified -- there were lots of people and activity as we were checking in. Although the check in clerk, Magdelena, was lovely and polite, and helpful, we were unable to get our keys to work in the room after 2 tries. While the staff was trying to figure out how to get our keys to work, we left our stuff in the room and went for a walk before nightfall. At night, my wife and I found the room very warm, and despite setting the thermostat on the coldest setting possible, it did not get any cooler at night. The room was complicated and had a strange layout. It had a myriad of switches and lights, but it was difficult to figure out which switches worked with which light. The bathroom was small by our standards; it had only one vanity. On the plus side, there was an in-room safe that had outlets inside the safe so that you could connect and charge various electronic device while the devices were inside the safe. I've never seen that before -- maybe that's why the room was so expensive. The concierge service, however, was top-notch. While we were in Patagonia, we emailed the concierge who booked us on a tour of B.A. the afternoon of January 2. The tour and guide were excellent. The concierge also booked us at a local eatery, only 2 blocks away from the hotel, called "Fervor" for dinner on January 1. We highly recommend this restaurant. On the evening / night of January 1, we ate at Fervor. We returned to the room about 11 pm (having been out for 3 hours) and surprisingly, threre was no turn-down service. The room had not been made up; the towels were still wet from earlier showers, the bed had not been made, etc. Breakfast on the morning of January 2, which was included, was OK, but the service was average. The buffet was beautifully laid out. We had a 9:30 pm flight out of B.A. on January 2 and initially we were told by one of the front desk clerks (not Magdelena) that it would cost us an extra $300 to check out late on January 2, i.e., to hold the room until 6 pm. We decided instead to store our luggage with the bellhops while we were on our tour of B.A. That was the right decision. There are better ways to spend $300 than to get to spend an extra 4 hours in a sub-par, expensive room. I would not stay in this place again.
- Official Description (provided by the hotel):
- Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more less
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- Also Known As:
- Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
- Hyatt Buenos Aires
- Buenos Aires Hyatt