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“Perfect place to experience Buenos Aires”

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Palacio Duhau - Park Hyatt Buenos Aires
Ranked #11 of 445 Hotels in Buenos Aires
Certificate of Excellence
Frisco, Texas
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect place to experience Buenos Aires”
Reviewed 17 February 2014

Our entire experience here was wonderful, from being greeted and brought directly to our room to check in until the time we left. The terraced garden was lovely, and was a unique and peaceful place to enjoy a meal, drinks, or just relax. Everyone was so helpful and available for everything we needed and the concierge's recommendations were excellent.

  • Stayed February 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,891 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (271)
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English first
Buenos Aires, Argentina
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 February 2014

Great service, great hotel, great food, suoer clean.I would live here if possible. The staff is superb, they just go the extra Mile and back. If you can pay the rate.... Stay here. You won't be disappointed.

Room Tip: Have something to eat at the piano nobile. The staff is the best and the food is paradise.
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank Julia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level 5 Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 February 2014

This hotel grounds and food is top notch!!! The wine tasting and dinner afterwards was amazing. The steak and burgers and dessert are some of the best food. This landscaping is just breathtaking. The staff were so helpful with directions. The hotel art collection was nice to look at while walking through the hotel. The room was nice and in a great area of the hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suburban MD
Level 6 Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 February 2014

This was a lovely hotel, and the location was excellent. It was a short walk to art museums,tourist sites and even two malls. The in-house restaurants were also excellent. Our room was comfortable, clean and quiet. The concierge was helpful. My only complaint with the hotel was that they were regularly and significantly undermanned at the front desk. While the checkin/checkout personnel were very nice, the amount of paperwork etc to check in or out was high which meant that they spend an inordinate amount of time with each guest. They also had to check with managers in the back to deal with anything unusual which added even more time to the process. We stayed there for 4 days and sometimes the lines to check in/out were over 15 minutes long! We noticed this problem on a regular basis when we transited the lobby, so it was not a one-off problem. One constraint is the small space allotted to the checkin staff. They have a limited number of terminals. They need to make sure more staff are at the front during peak times and they need to add a second desk, perhaps taking over the concierge space and moving the concierge space to another location.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank theorchidlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 February 2014 via mobile

Indeed, the attention given to guests is outstanding at this property. I have no reason to search for alternatives in Buenos Aires. Besides, it is an oasis in the middle of the city. The location is perfect for you are just minutes away from the city center but in a quiet and safe area.

Stayed January 2014, travelled on business
Helpful?
Thank Sergio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDParkHyattBA, General Manager at Palacio Duhau - Park Hyatt Buenos Aires, responded to this review, 19 March 2014
Dear guest,

Thank you very much for this 5 star review on Tripadvisor! It is a real honour to find out you enjoyed so much our hotel and that we were up to your expectations.

Thank you for considering us an “oasis in the middle of the city”.

We hope to welcome you back in a near future.
Best regards,

Philippe Frey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
1 review
Reviewed 11 February 2014

I spent a week at the Palacio Duhau Park Hyatt Buenos Aires in December 2013 and for some reasons I had to go back to Buenos Aires in February 2014. I didn't hesitate a single second to book a room at the Palacio Duhau again. Elegant, clean, excellent services but above all people working there are professional, extremely kind and friendly. I strongly recommend this hotel either is for business or just a holiday in Buenos Aires.

Room Tip: Rooms on the left side (entering from Posadas) are very quite. Ex: xx07 where 'xx' is the fl...
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  • Stayed February 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDParkHyattBA, Manager at Palacio Duhau - Park Hyatt Buenos Aires, responded to this review, 19 March 2014
Dear guest,

Thank you very much for taking the time to provide us your comments of your recent stays at Palacio Duhau – Park Hyatt Buenos Aires.

We are truly appreciative with your positive feedback about our staff and that they made a difference, enhancing the art of authentic hospitality. Be sure I will share your comments with them.

Thank you very much for recommending us.
We do hope to welcome you back and serve you very soon!

Best regards,

Pilar Pose
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
156 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 February 2014

Arriving here is like sweeping into a private mansion - and if you arrive at the Av Alvear entrance that is basically what you are doing. This entrance is via the original Palacio, which contains many of the hotels public areas. The style is of an old chateau with very high quality modern furnishings - wonderful vistas greet your eyes at every turn and the interior decor has been executed with excellent taste. Rooms are mostly located in the new tower, which lies across a courtyard featuring a terrace cafe and swimming pool. The rooms are comfortable and feature interesting bathrooms. Service seems excellent throughout - concierge, reception, room service and restaurant staff were all at the top of their game.

Location is excellent too - you can walk around the beautiful area of Recoleta and there are wonderful shops nearby as well, with many international brands mixed in with upscale local products.

It is not inexpensive but does represent good value. I thoroughly enjoyed my 4 night stay and confidently recommend this excellent hotel.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDParkHyattBA, General Manager at Palacio Duhau - Park Hyatt Buenos Aires, responded to this review, 19 March 2014
Dear guest,

Thank you very much for taking your precious time to share your experience following your stay at Palacio Duhau – Park Hyatt Buenos Aires.

We are truly appreciative as your words go a long way in helping to promote the hotel, both locally and internationally.

We feel honored about your observations on the service provided by our staff. I will share your comments with them, to keep on encouraging their love for the authentic hospitality.

Thank you for confidently recommending us and for considering us, as an “excellent” hotel.
We look forward to welcome you back once again in a near future!
Yours sincerely,

Philippe Frey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio Duhau - Park Hyatt Buenos Aires

Property: Palacio Duhau - Park Hyatt Buenos Aires
Address: 1661 Alvear Avenue, Buenos Aires C1014AAD, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Buenos Aires
#6 Spa Hotel in Buenos Aires
#8 Luxury Hotel in Buenos Aires
#8 Family Hotel in Buenos Aires
#9 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Palacio Duhau - Park Hyatt Buenos Aires 5*
Number of rooms: 165
Official Description (provided by the hotel):
Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more   less 
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Also Known As:
Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
Hyatt Buenos Aires
Buenos Aires Hyatt

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