What a great way to kick off our Trans Argentina tour. We took a remise from the Ezeiza Airport to the Palacio Duhau instructing the driver to take us to the Park Hyatt Hotel. Note to self, for a grander entrance, insist that the driver drops you off on Avenida Alvear rather than Posadas. Not that the service is any less, but from the Alvear entrance, you will get a real feel of why this place called a "palacio". But digress...
We were welcomed by very efficient and courteous staff. Introduced to our butler, Guadalupe took us around the hotel to see it's amenities, facilities and a short history of the palacio before it became a hotel. Very impressive indeed!
After the "tour", we were led to into our suite! Modern interiors in earth tones, modern toilet with a walk in shower, a separate bath for two people, and a walk in water closet. We were in awe. This place is worth every single cent.
We later on found out that we were actually upgraded from park king to park suite palace building... how fantastic was that!
Location and amenities
Located in the Recoleta area, this area was ideal for my husband and I. It's located in the more quiet part of Buenos Aires, away from the the main tourist drags and yet everything is close by.
We had coffee and petit fours at their cafe on the terrace outside the Piano Nobile Salon. And on a very sunny day, we soaked in the sun and enjoyed the garden below.
Best and Least
Least pleasant experience... well we were kindly being taken through the hotel by Guadalupe and she was mid sentence explaining something about the Vinoteca when this rude lady interrupted her by taking her aside, talking down to her about something and didn't even offer any apologies or excuses for the interruption. Clearly this lady was a hotel employee so I was quite surprised that the rules of hospitality and customer service didn't apply to her.
In any case, Guadalupe and the rest of the staff saved the rest of our stay. The service was fantastic! We had just come back from dinner in Palermo and lo and behold... rose petals were scattered on the bed, rose petals on the bath tub, candles, strawberries dipped in chocolate on a corner table next to the reading chair and a note from Guadalupe and the staff congratulating us on the occasion of our 10th wedding anniversary.
Is it just me or are all the tall Porteños in this city working at this hotel? Very strapping young lads who were always ready to help, open a door, stop traffic to waive a cab, take down the cab's details for your security, flash a million dollar smile and wish you a good day.
- Official Description (provided by the hotel):
- Beautiful gardens, surrounded by the elegant architecture of the Palace, create a magnificent atmosphere. ... more less
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- Also Known As:
- Palacio Duhau - Park Hyatt Buenos Aires Hotel Buenos Aires
- Hyatt Buenos Aires
- Buenos Aires Hyatt