First off, I will let you know that I had a 4 night comp stay here. I am currently in the hotel, about 25 hours into my stay. Check In was ok, although no one mentioned the eco friendly and not so user friendly power system in the room. My room was in the new tower, and the curtains are stained, one of the beds has dirty linens, the closet has grease marks on it, and best of all, on my smoke alarm there is red tape, covering it up. It clearly reads 'to be disposed of'. Not sure why it is there at all, but I have called about it 3 times, and nothing has been done yet. If I were tall enough, I would remove the tape myself. It is covering most of the alarm, so at this point, I'm hoping there is not a fire. Also, I was in my room for most of the day, with the DND sign on the door. When I did go out, I took the sign off of my door AND stopped at the front desk. I informed them that I would only be gone for 2 or 3 hours, and asked if they could call housekeeping to make sure I got my room serviced. The woman at the front desk said she would take care of it. 3 hours later, I returned, and wouldn't you know it, my room wasn't serviced. There were housekeepers near my room, so I gave them my trash and dirty towels.
I also WORK in hospitality. I would never treat guests like this. I don't usually write reviews, but I am very displeased with the 'hospitality' here at Harrah's Ak Chin. I look forward to getting my survey from them. I would only recommend staying here if you have free rooms, and if you do, don't expect much.
- Official Description (provided by the hotel):
- Harrah's Ak-Chin is more than just a casino. It is a place to indulge all your senses. From exciting gaming to fine dining and everything in between, Harrah's Ak-Chin is a resort destination to satisfy every taste.When you're not playing one of your favorite games, you can settle into one of our 300 luxurious guestrooms, which come complete with all the amenities to make your stay a comfortable one. The hotel grounds are a verdant oasis, boasting a lush assortment of greenery, including an idyllic courtyard with an exotic swimming pool and swim-up bar.If you're looking for the excitement of a casino, with the relaxing ambience of a first-class resort, both can be found at the same place: Harrah's Ak-Chin.Please note: You must be 21 years of age or older to book a room in our hotel. ... more less
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- Also Known As:
- Harrah`s Ak-Chin Hotel Maricopa