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Reviews (4,364)
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2,445
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103 - 108 of 4,364 reviews
Reviewed 3 weeks ago via mobile

I was deeply troubled when I saw that my sliding door has NO lock on the handle but it did have a hook. The bathroom shower handle was so loose that I could barely get it to work when I took a shower. The AC unit made a loud noise whenever it came and it made listening to TV very uncomfortable and of course sleeping was interrupted by the noise. Room #279 should be fixed immediately so that the next person does not encounter the same things I experienced.

Stayed: June 2018, travelled solo
1  Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vojinaga, Manager at Harrah's Ak-Chin Casino Resort, responded to this reviewResponded 2 weeks ago

Thank you for the feedback. We are saddened to know that you had an unpleasant experience at our property. We strive in providing an excellent experience to all who visit. We have fallen short of this and I apologize. Your feedback will be relayed to the appropriate Supervisors. Thank you, again, and we hope you consider us in the future.

Sincerely,
Vanessa Ojinaga
Customer Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I have to admit this casino was pretty awesome!! The staff are all genuinely friendly and super helpful! Not one person gave us an attitude or turned us away when asking questions about the casino and specifics!

Room Tip: I wasn’t fortunate enough to get a room here but would love to check it out SOON!
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank mommy4boyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vojinaga, Manager at Harrah's Ak-Chin Casino Resort, responded to this reviewResponded 2 weeks ago

Thank you for the feedback. We take pride in the service we deliver each day and are delighted to know that you enjoyed your visit. Have a great summer and come back again!

Sincerely,
Vanessa Ojinaga
Customer Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We took my father-in-law to Ak-Chin for a poker tournament (which was his father's day gift) and just stayed for the day. We had a great day and I was able to relax and let the guys play while I laid out by the pool.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank alexalopezlira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vojinaga, Manager at Harrah's Ak-Chin Casino Resort, responded to this reviewResponded 2 weeks ago

Thank you for the review. We hope that your father-in-law had a great time in the tournament and that you all enjoyed your visit. The pool area is definitely relaxing. Have a great summer and we look forward to your next visit.

Sincerely,
Vanessa Ojinaga
Customer Service Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We got our room and there was red cheeto all over the floor. Then went in bathroom hair all over the tub soap in box used. Worst thing was pulled bedding back was a condom gross. We had to sleep on blanket we had. But for smoking room was not strong of smoke so we could breath.

Stayed: June 2018, travelled with family
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vojinaga, Manager at Harrah's Ak-Chin Casino Resort, responded to this reviewResponded 2 weeks ago

Thank you for the feedback. We are saddened to know that your room was dirty upon check-in. This certainly is not the experience we want to deliver to our guests. Your feedback will be relayed to the Hotel Manager and Manager of Housekeeping. We apologize for this and hope that you will consider us in the future.

Sincerely,
Vanessa Ojinaga
Customer Service Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Had a good time. Found a nice Slot machine game that I enjoyed playing. Didn’t end up winning but will be returning to harrahs for sure. Got my free gift which was really nice and a nice surprise. Had a free night stay but I got to look into that and see if I still have it

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Caesars Entertainment
Thank koula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vojinaga, Manager at Harrah's Ak-Chin Casino Resort, responded to this reviewResponded 2 weeks ago

Thank you for the feedback. We are delighted to know you had a good time playing and look forward to your next visit.

Sincerely,
Vanessa Ojinaga
Customer Service Specialist

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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