It is a nice place, nice view.
We felt they have not general manager, or not experience about this kind of service.
My wife was pregnant of 6 months, we looked for a safe place with excellent service.
This Hotel is more expensive than most of their competitors at the same city, they try to be the premium place there.
We were five days resting there, for example, we had two days without water at the watercloset (approx from 2pm to 8pm). Nobody advised, nobody excused. We had to ask by phone “does it work?” – “No, it doesn’t, we are with works of maintenance”. OK, Thanks !!
As my wife was pregnant, we didn’t wish to take any risk about the quality of food, and we decided to take a dinner at their restaurant (very elegant and cool, may be expensive). From the middle of my wife’s salad, one white alive worm (1cm.!) was doing it exercises (running). We call the person who attends, and we show our visitor (we did it very calm). He was embarrassed and he offered to change the menu, but we had not more appetite. Finally, we asked for the bill, expecting they’ll excuse, but they discount only the salad and invoiced the drinks and the cont of the service, without any shame, any explanation.
First three days, the temperature of the room was very hot, without individual chance for adjust it, we decided to open de window (winter). We informed the reception desk and they replied “yes! Another three rooms informed the same, we’ll fix it” So, they don’t control anything, they wait for any claim and after that they proceed. Very bad management 100%.
Also, there is not privacy between the rooms, you can hear all sounds from the neighbors rooms, and they’ll hear you also, till the minimum sound.
Finally, we were very disappointed with this place. The view is incredible, but the service is terrible.
We suggest to try other Hotel.
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