Guido, who works at the front desk, is our go-to person at this hotel. He is extremely helpful, friendly, knowledgeable, and is happy to answer any questions that we had. The other men at the front desk were nice as well, but Guido was the standout. Unfortunately, we can tell that the rest of the staff do not seem as happy and friendly as the guys at the front desk, especially those working in the club lounge.
The club lounge was a huge disappointment. As there was no attendant around during the evening service, there were dirty plates and glasses on the tables, the food and beverages were not being replenished and you can tell that the sandwiches had been sitting for hours. I heard someone through the lounge’s service door, so I knocked and an employee came out. I asked if there was going to be more food brought out and he said that he would get someone to help us. My husband and I and a handful of unsatisfied guests had waited for more than 20 minutes to get some appetizers. After coming back from dinner, we asked to speak with a general manager, but they had all gone home. We however expressed our discontent with Guido, who must have shared this with his manager, as the following night, there was still no attendant at the club lounge, but there was more food.
Our room was excellent! My only complaint is the shower – it didn’t look like it had been scrubbed in a long time. The shower smelled like sulpher and there was mold throughout. The water pressure was fairly low and the water did not get very hot. Otherwise, our jr suite was spacious and the bed was very comfortable.
We would stay here again.
- Official Description (provided by the hotel):
- Located in the heart of Mendoza City in the foothills of the Andes, the brand new 5-star Sheraton Mendoza Hotel is ideally located for exploring one of Argentina's most popular tourist destinations. Whether you're interested in quiet pursuits-like sampling the region's famous wines-or more adrenaline-fueled adventures such as skiing, hiking, and mountain climbing, you'll feel at home at the end of each day in our 180 comfortable and classic guest rooms. Each features a beautiful view of either the city or the mountains, plus all the comforts of home-including our Sweet Sleeper (SM) Bed. ... more less
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