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“Very nice” 4 of 5 bubbles
Review of Park Hyatt Mendoza

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Park Hyatt Mendoza
Ranked #8 of 83 Hotels in Mendoza
Certificate of Excellence
Los Angeles
Level Contributor
86 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Very nice”
4 of 5 bubbles Reviewed 18 April 2012

This hotel has a grand facade, entrance and lobby, the guest rooms are at the back which is a newer building attached to the old portion of the hotel with a large courtyard in between with a bar and swimming pool tucked to the side. It was very relaxing sitting at the bar at night. Breakfast is great because they have sitting outside looking into the park facing the hotel.
The rooms are spacious and the bathroom is almost as big as the room. Service was great and staffs are so friendly, the only thing I did not like was this casino attached to the hotel.
They have free WiFi at the lobby but my room had connections.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank john l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
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English first
Vienna, Virginia
Level Contributor
142 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

Beautiful luxury hotel opposite the main park where in the evening vendors set up stalls to sell local crafts. Helpful concierge and very nice spa. Hotel incorporates the historic facade of the former Plaza Hotel

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave_SusanVienna_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
59 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 12 April 2012

The concierge at the park hyatt mendoza was extremely responsive before we even stayed at the hotel. I basically conferred with them and booked restaurants and activities (paragliding) ahead of time. Definitely get the breakfast at the hotel-- delicious- you will not be disappointed. The rooms were okay-- I always smelled smoke on a non smoking floor. The toiletries in the shower are white wine shampoo, grape shower gel- great stuff! The pool was amazing while we were there. Finally, one complaint I had was the service at the Vines Bar. My husband asked to purchase cigarettes twice and the waitress never brought them over.
Also, I decided to purchase breakfast for two mornings when we checked in (paid the breakfast rate for the room). The next morning- the restaurant didn't have me as a paid customer (they need to fix that--and make sure there is communication between the front desk and the restaurant- an updated list). And when we went to check out-- they charged us for one morning's breakfast that we had already paid for when we checked in. It was annoying to have to fix the bill at check out!
Other than that I recommend this hotel.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank westvillagechic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asbury Park, New Jersey
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 6 April 2012

The pool area is great, the wine bar excellent.
The hotel is remarkable, clean, staff friendly and accommodating.
Will come back!!!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chimango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester by the Sea, MA,US
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 4 April 2012

We chose this hotel because we love the consistency and high standards of this brand. The central location was a plus as well. So, while the room worked for us on many levels and we even found the bathroom/closet setup to be a creative use of space, and the public areas (outside of the casino) to be lovely, it was the staff that just didn't quite get the service mentality that can make or break ones experience. Maybe it was the fact that our command of Spanish is severely lacking, which necessitated that our interactions be almost exclusively in English, I'm not really sure here. There just always seemed to be a hesitancy on the part of both reception and concierge staffs, whenever we interacted with them, almost like it was a little too much trouble for them to respond to a request or a question. Dare I say, it felt like we were judged, and somehow found wanting in some way-sadly.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SgFm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

Our entire stay in the Mendoza Park Hyatt was excellent. Most notably the highly professional front desk staff. Rooms were immaculate, nicely decorated and modern. My only complaint was the coffee. It was the worst coffee. I suggest having a nice coffee or cortado at local coffee houses.

Room Tip: Cab fare was $10 USD from airport to hotel.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 29 March 2012

The review relative comparing to other Hyatts and has to be read as such

The only good thing about Park Hyatt Mendoza is it's central location. Oh wait, there is nothing to do in Mendoza.

The hotel fails at everything it does.

The service was appalling. It's apparent that the hotel is severely understaffed.

1. There was never anyone at reception desk. It took me once 10 minutes to find someone. When I asked for a kettle to be brought in the room it took them an hour and 3 tries to figure out what I wanted. In the end, they brought a pitcher of lukewarm water...

2. There is no communication between different staff groups. I was promised a free breakfast but the restaurant tried to charge me for it and wouldn't bulge. Front desk promised to remove the charge, but it was still there at the check out (they did remove it in the end after I made quite a fuss about all issues). Breakfast selection was rather limited as well.

3. The weirdest room layout. Why, oh why, is the wardrobe in the bathroom? Why does the bathroom need 2 doors? You need a graduate degree to figure out all the light switches.

4. Poorly functioning AC unit. It was either too hot or too cold in the room. If you turn on AC, the noise level was too much to sleep, but you can't turn it off either.

Ok, I was wrong, there is one nice thing about the hotel - the outdoor pool. It was nice to relax after a long day touring the wineries near the pool.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank BigRedBears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing and Communications at Park Hyatt Mendoza, responded to this review, 10 April 2012
Thank you for taking time to share your experience at our hotel. Learning about the perception of our guests is a key issue for us because it is the only way we can know whether we are on the right track to excellent service and what we should adjust to make sure we do provide it to all of our guests. We would love to have the opportunity to welcome you back to Park Hyatt Mendoza and be given the chance to reverse the bad impression you took with you on departure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Mendoza

Property: Park Hyatt Mendoza
Address: Chile 1124, Mendoza M5500EOJ, Argentina
Phone Number:
Region: Argentina > Cuyo > Province of Mendoza > Mendoza
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Mendoza
#3 Spa Hotel in Mendoza
#4 Luxury Hotel in Mendoza
#5 Business Hotel in Mendoza
#11 Family Hotel in Mendoza
#15 Romantic Hotel in Mendoza
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Park Hyatt Mendoza 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
Park Hyatt Mendoza Hotel, Casino & Spa, with its beautifully restored 19th-century Spanish colonial facade, is a prestigious five-star hotel. Located in one of the Great Wine Capitals of the World, the hotel is situated in the main business district in the centre of Mendoza, in front of Plaza Independencia. The hotel is only 15 minutes away from Mendoza International Airport, and 90 minutes away from the Aconcagua mountain and major ski resorts in Argentina. Park Hyatt Mendoza is ideal for business and leisure travelers, including rooms with stunning views of the Andes mountain and the city of Mendoza. Close to the most important vineyards and wineries of the region. Its 186 guestrooms and Suites are provided with refined wood furniture, fine materials and local artworks. The meeting rooms are custom-designed for meetings, social events and conferences. There are three meeting rooms, a boardroom and a 300 square-metre ballroom that evokes the luxurious Salon de Los Espejos of the historic Plaza Hotel. Delight yourself with our gastronomic options: Bistro M, Grill Q - Parrilla Argentina, Uvas Lounge & Bar and Terrazas de la Plaza. Experience also Kaua Club & Spa and Regency Casino Mendoza. ... more   less 
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Also Known As:
Park Hyatt Mendoza Hotel Mendoza
Hyatt Mendoza
Mendoza Hyatt

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