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“Great hotel , rude male bell boys”
Review of Park Hyatt Mendoza

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Park Hyatt Mendoza
Ranked #8 of 84 Hotels in Mendoza
Certificate of Excellence
Reviewed 10 December 2013

We had a great stay at Park Hyatt Mdz . Perfect location on a historical façade building which is well appointed across the street from Plaza Independencia. I would give it a five star review were it not for the male staffers who are totally arrogant and could not care less if you are a guest of the hotel .

This attitude begins with the bell bell boys who totally ignored us when we arrived. We knew beforehand that Argentinians - in general - are snob so we were ready for it but it feels weird coming from the bell boys who are the first impression of a hotel, a Park Hyatt Hotel nonetheless. This is quite a contrast with the female staffers , Soledad at Bistro M being one of the most cheerful restaurant hostesses we have ever encountered.

I am an hotelier myself and would suggest that the Reception Manager as well as the General Manager have a meeting to change their greeters/bell boys as soon as they can before guests start walking away to find another hotel. I was ready to do that myself. Out of my experience of 35+ years experience in the hospitality industry, I know for sure that the gift of hospitality is not something you can teach - it's innate or it doesn't happen. This was again made VERY clear by the men that greeted us (or did they ? ) at the Park Hyatt Mendoza this past weekend.

Room Tip: There are Mountain view rooms ... facing the Andes or Plaza Independencia view rooms. Both are great...
See more room tips
  • Stayed: December 2013, travelled as a couple
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Thank chiliyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

Thank you for choosing Park Hyatt Mendoza - Hotel, Casino & Spa, during your recent visit to our city.
We are aware of the problems you encountered especially regarding the attitude of our Bell Boys during your stay, especially at the time of your arrival. We can assure you that we are taking the necessary steps to improve this. We appreciate you taking the time to share your thoughts about the hotel and our employees with us, as it is only through constructive feedback that we can monitor and fine-tune our service and facilities.

Marketing & Communications
Park Hyatt Mendoza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 - 621 of 3,008 reviews

Reviewed 7 December 2013

Not sure how it is only rated #8 in Mendoza?

Great property, wonderful staff and very affordable.

We had a great time using this as a base in Mendoza; one of my favorite places.

We found the food to be excellent.

  • Stayed: February 2013, travelled as a couple
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Thank Paddyintexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

We sincerely thank you for choosing us and for your generous comments about Park Hyatt Mendoza.
It is through positive comments such as yours that we are encouraged to devote ourselves to our passion for hospitality.
We are looking forward to welcoming you back and hosting you again in the land of the famous Malbec.

Marketing & Communications
Park Hyatt Mendoza

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Reviewed 7 December 2013

Great hotel for business and leasure in Mendoza. It's very well located near restaurants, wine stores, including one at the hotel, and shopping areas. Have a nice wine bar and one of the best Parrillas in Mendoza.

  • Stayed: December 2013, travelled on business
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Thank Marlos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

Thank you very much for taking your time to write your comments regarding your recent stay at Park Hyatt Mendoza.
We are delighted to learn you enjoyed your time with us as well as the hotel's prominent location and its outstanding restaurants.
We hope to welcome you again in a near future.

Marketing & Communications
Park Hyatt Mendoza

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Reviewed 5 December 2013

This hotel should receive 5* if it were not for some of their male staff members.

I agree with previous posts. The hotel is a serene and beautiful oasis. The facilities are clean, comfortable and stylish, as are the rooms. The restaurants are excellent, especially the wine bar called The Vines.

WI-Fi weak in rooms.

Parking facilities are a great extra.

Not the best Park Hyatt we've stayed at, but certainly one of the best, if not the best, hotel in Mendoza city.

Every female staff member we encountered always had a smile on her face and seemed to go to every measure to address every request and issue. In stark contrast, all but two of the male staff members we encountered were rude and acted as if they were doing us a favor in allowing us to stay at their hotel. The Hotel's GM immediately sent an e-mail to apologize for this treatment after I responded to Hyatt's e-mail survey regarding our most recent stay.

In totality, we will return to this hotel, but will avoid rude staff members.

  • Stayed: December 2013, travelled as a couple
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1  Thank nicolawca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

Thank you for your recent visit to Park Hyatt Mendoza and for taking the time to share your experience. We are glad to know that overall you enjoyed our hotel; the facilities, the restaurants and its gastronomy. I am sorry to hear the difficulties you experienced with our male staff members. We are taking the necessary steps to improve this.
Hope to welcome you back to Park Hyatt Mendoza in the near future to regain your trust and confidence.

Marketing & Communications
Park Hyatt Mendoza

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Reviewed 4 December 2013

We were there only 3 nights and wished we had more time. The service was exceptional...Ritz Carlton style. The food in the restarants was delicious! We hired a car one day and toured the wineries and it could not have been better, and very affordable. Everything was top notch!

  • Stayed: September 2013, travelled as a couple
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Thank palmetto36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

Thank you very much for taking your time to share your experience at Park Hyatt Mendoza.
We are delighted to know you enjoyed your time in our hotel.
Feedback such as yours is always well received and can only help further motivate our employees to continue offering outstanding service to all our customers. We hope to welcome you back to Park Hyatt Mendoza in the near future.

Marketing & Communications
Park Hyatt Mendoza

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Reviewed 3 December 2013

The hotel is really well located in front of the main downtown plaza.. we arrived on a tuesday and unfortunately arrived late because the restaurants closed for lunch at 3, but we went to the wine bar and they had salads which was nice. The wine bar is small but cute. Later we went for a walk but every one told us to be careful with my purse because of thieves.
We went to check out the casino in the hotel and we both agreed it was the worst we had ever been in so we never went back.
The next day I was woken up at 6 in the morning by a very strong bacon smell, like someone was frying bacon in our room!! I couldn't tell where it was coming from since the restaurant was very far from our room, which was on the seventh floor,(the top floor) There was also a bad smell coming from the shower.
All in all I would say this is a very pretty hotel and well located as I said but the smells in the room make it much less enjoyable.

  • Stayed: November 2013, travelled as a couple
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Thank kathymcallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

Thank you for choosing Park Hyatt Mendoza during your recent visit to our city.
We thank your for your comments which give us the opportunity to improve. We regret that your experience at Park Hyatt Mendoza did not fulfill your expectations and hope to host you in a near future to revert the impression you took on departure.

Marketing & Communications
Park Hyatt Mendoza

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Reviewed 3 December 2013 via mobile

We just loved this hotel. It's in a fantastic location, with a beautiful terrace where you can have breakfast and watch the world go by. Our room was spacious and the bathroom was great, with a huge shower/wet room. The facilities are great, the gym, the pool and the spa. Obviously the service, still had that Argentine twist!! However, it did not distract from our stay. Highly highly recommend.

Stayed: December 2013, travelled as a couple
Thank Anna799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park_Hyatt_Mendoza, Marketing & Communications at Park Hyatt Mendoza, responded to this reviewResponded 16 December 2013

Dear guest,

We are happy to know you enjoyed the great location and the facilities of the hotel; the common areas, the room and the spa. Your perception on our service helps us improve and continue providing excellence to our guests.
We look forward to welcoming you again in a near future.

Marketing & Communications
Park Hyatt Mendoza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Mendoza

Address: Chile 1124, Mendoza M5500EOJ, Argentina
Phone Number:
Region: Argentina > Cuyo > Province of Mendoza > Mendoza
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Mendoza
#3 Spa Hotel in Mendoza
#4 Luxury Hotel in Mendoza
#5 Business Hotel in Mendoza
#9 Family Hotel in Mendoza
#15 Romantic Hotel in Mendoza
Price Range: £88 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Park Hyatt Mendoza 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
Park Hyatt Mendoza Hotel, Casino & Spa, with its beautifully restored 19th-century Spanish colonial facade, is a prestigious five-star hotel. Located in one of the Great Wine Capitals of the World, the hotel is situated in the main business district in the centre of Mendoza, in front of Plaza Independencia. The hotel is only 15 minutes away from Mendoza International Airport, and 90 minutes away from the Aconcagua mountain and major ski resorts in Argentina. Park Hyatt Mendoza is ideal for business and leisure travelers, including rooms with stunning views of the Andes mountain and the city of Mendoza. Close to the most important vineyards and wineries of the region. Its 186 guestrooms and Suites are provided with refined wood furniture, fine materials and local artworks. The meeting rooms are custom-designed for meetings, social events and conferences. There are three meeting rooms, a boardroom and a 300 square-metre ballroom that evokes the luxurious Salon de Los Espejos of the historic Plaza Hotel. Delight yourself with our gastronomic options: Bistro M, Grill Q - Parrilla Argentina, Uvas Lounge & Bar and Terrazas de la Plaza. Experience also Kaua Club & Spa and Regency Casino Mendoza. ... more   less 
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Also Known As:
Park Hyatt Mendoza Hotel Mendoza
Hyatt Mendoza
Mendoza Hyatt

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