We had a great stay at Park Hyatt Mdz . Perfect location on a historical façade building which is well appointed across the street from Plaza Independencia. I would give it a five star review were it not for the male staffers who are totally arrogant and could not care less if you are a guest of the hotel .
This attitude begins with the bell bell boys who totally ignored us when we arrived. We knew beforehand that Argentinians - in general - are snob so we were ready for it but it feels weird coming from the bell boys who are the first impression of a hotel, a Park Hyatt Hotel nonetheless. This is quite a contrast with the female staffers , Soledad at Bistro M being one of the most cheerful restaurant hostesses we have ever encountered.
I am an hotelier myself and would suggest that the Reception Manager as well as the General Manager have a meeting to change their greeters/bell boys as soon as they can before guests start walking away to find another hotel. I was ready to do that myself. Out of my experience of 35+ years experience in the hospitality industry, I know for sure that the gift of hospitality is not something you can teach - it's innate or it doesn't happen. This was again made VERY clear by the men that greeted us (or did they ? ) at the Park Hyatt Mendoza this past weekend.
- Official Description (provided by the hotel):
- Park Hyatt Mendoza Hotel, Casino & Spa, with its beautifully restored 19th-century Spanish colonial facade, is a prestigious five-star hotel. Located in one of the Great Wine Capitals of the World, the hotel is situated in the main business district in the centre of Mendoza, in front of Plaza Independencia. The hotel is only 15 minutes away from Mendoza International Airport, and 90 minutes away from the Aconcagua mountain and major ski resorts in Argentina. Park Hyatt Mendoza is ideal for business and leisure travelers, including rooms with stunning views of the Andes mountain and the city of Mendoza. Close to the most important vineyards and wineries of the region. Its 186 guestrooms and Suites are provided with refined wood furniture, fine materials and local artworks. The meeting rooms are custom-designed for meetings, social events and conferences. There are three meeting rooms, a boardroom and a 300 square-metre ballroom that evokes the luxurious Salon de Los Espejos of the historic Plaza Hotel. Delight yourself with our gastronomic options: Bistro M, Grill Q - Parrilla Argentina, Uvas Lounge & Bar and Terrazas de la Plaza. Experience also Kaua Club & Spa and Regency Casino Mendoza. ... more less
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- Also Known As:
- Park Hyatt Mendoza Hotel Mendoza
- Hyatt Mendoza
- Mendoza Hyatt