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“Great view, great location, average hotel”

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Sheraton Iguazu Resort & Spa
Certificate of Excellence
California
Level 5 Contributor
95 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Great view, great location, average hotel”
Reviewed 18 May 2008

The Sheraton Iguazu as many other writers have stated is located within the iguazu international park. It is literally a few minutes away from the major walkways in the park, all of the walkways/trails can be accessed within the hotel without having to be bussed into the park and taking the train - you have immediate access to the superior and inferior circuit - you still need a train to hit devil falls.

We had a nice room with falls view (it was an upgrade when we arrived). The staff were friendly and receptive, the rooms were nothing to rave about - certainly not what you'd expect on price alone (i.e. for those paying 250-300 dollars in argentina) you'd expect for luxurious dwellings - but you're paying for the location (the only hotel in the park) and view (literally you have views from the check-in that stare into the falls).

The hotel itself has a business center with about 6 computers for use for internet - 30 minutes included each day per room. Any more, it will cost you about 30Argentinian Pesos/day; they also have wireless acess as well per hour. The hotel has 3 restaurants inside - a lounge area which serves quick fare and pizzas/sandwhiches (food not particularly good nor bad), a dinner buffet which is 115 pesos, and a la carte menu which comes out to roughly the same. The dinner buffet was average for the price - they had grilled items, pasta, soups, various appetizers, fish, seafood, desserts, etc., service was excellent but the price of nearly $40 US dollars was probably not worth it.

Breakfast buffet which is included was free, this was a very good deal running from 7am-10am and served everything you could imagine in a european style buffet, egg, meats, deserts, cereals, yogurts, tropical fruits, croissants, etc. It was very good and quickly you could head out.

We never made it to the Brazil side, our flights were delayed coming to Iguazu (hint: the airlines will cancel flights if they do not have enough people so even though 5-6 flights are flying from B.A. as listed often times, only 1-2 fly per day depending on season).

The hotel is great for location alone, views are spectacular, probably a 3 star hotel in the states/canada; however for the sheer convenience you can't beat it. The only downside is dining options are limited - unless you take a taxi to get out of the park which is about 15-20 minutes away , you're stuck with what the hotel has to offer which is usually overpriced. I would stay again if i came back.

Stayed May 2008
Helpful?
2 Thank Trekkersocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Portland Oregon
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2008

We paid $300US a night for this hotel and granted, the view was spectacular and the location unbeatable as it is the only hotel in the Iguazu National Park. However, we had problems which we addressed with the hotel for a short apology.

Between the hours of 6:00 and 9:00 pm there was no hot water. It dribbled out of the shower. The excuse was that as everyone showered at the same time there was not enough water to go around. A lame excuse for a hotel chain charging $300 a night for a low-end room*!

In addition, the food was disgusting. The burger on the lunch menu was worse than McDonalds, and this was from a country that produces top beef.

The ambiance and the staff were nice, but this is definitely not worth $300 a night.

* This was for a jungle-view room, not the more expensive falls-view.

  • Liked — The view
  • Disliked — The food and amenities
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank kmgj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 5 Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 30 April 2008

As many others have said, you're paying for the view and location here, not the hotel itself. The nice thing about staying inside the park is that you can walk to the falls and to the meeting point for the adventure trips. But take away the view and location, and $450 plus for these rooms is a crazy price. They're not large, decor is faded, some maintenance issues were evident. Contrary to the Frommer's guidebook, I didn't think the quality of food at the breakfast or dinner buffets was that good. The spa is very nice but is an additional charge. Service is good. If you stay here, a rental car makes going to Brazil or into town much easier. And remember to get your visa and yellow fever vaccination in advance if going to the Brazilian side.

  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank fran9669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 April 2008

We stayed at the Sheraton at the beginning of April. We had a falls view room and it was superb to see the falls all the time. The room was spotless. The walks were great and being able to set off straight after breakfast was great, we did the lower falls walk and only saw one other couple until the end of the walk. The food at the hotel was good and very plentiful and the service was good. The cocktails were great and service at the bar very good. I think the position transforms it from being a good hotel to being the perfect place to stay and we would stay here again.

  • Liked — It's position
  • Disliked — pool changing rooms
  • Stayed April 2008, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbblondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 24 April 2008

I stayed two nights at the Sheraton Iguazu Resort & Spa from January 22-24, 2008. I booked my room through online wholesaler AsiaRooms because the rate ($220 before tax) was significantly better than what was being offered by Sheraton directly. Note that the rates on Sheraton.com do not include the 21% tax.

The Sheraton is the only hotel located inside the National Park (Argentine side), and therefore comes at quite a price premium, especially for rooms that have a Falls view. It is a small, rectangular and not particularly-esthetically pleasing 4-storey building. However, it is really convenient to all the trails and the train in the park – the location cannot be beat. I took a taxi from the IGR airport at a cost of 50 pesos ($17) which took about 15 minutes. It was the same fare back to the airport. The taxi drivers here seem to be honest, unlike the occasional one in Buenos Aires. The taxi stopped at the entrance of the park and I had to pay the admission fee of 40 pesos ($13) (once during the whole stay) before proceeding.

Behind the front desk is possibly the best view behind any hotel in the world as the raging waterfalls and the jungle of Iguazu can be seen in the distance. The front desk staff, who all spoke English very well, were courteous and efficient. I was assigned room 357, a non-smoking king room on the Starwood Preferred Guest floor overlooking the jungle. The room was not huge but had a nice balcony. The flooring was entirely tile. Inside the closet was a safe and lots of storage space. The small CRT television sat on top of a cabinet that housed the mini-bar, which had ample storage for one’s own items. The television had a few channels in English. The bed was comfortable but had a regular blanket and comforter instead of the fluffy down that are found in most of the Sheratons in North America (“Sweet Sleeper Bed”). The air conditioning worked extremely well, which can be very essential since the temperature can reach 40 degrees Celsius in the summer! The 4-piece bathroom was well-equipped although the water pressure was lacking. The included toiletries were fabulous – shampoo, conditioner, bath gel, lotion, mouth wash, hair kit, makeup kit, and two dental kits. Also nice in the subtropical climate were two bottles of complimentary still water; however; these were not replenished on day 2. The closet housed fluffy robes and great slippers (not the usual flimsy dollar store variety).

The restaurant at the hotel, Garganta del Diablo, is named after the impressive “Devil’s Throat” of the Falls. It is noted in the Frommer’s guidebook to be the best available food on the Argentine side. I had breakfast (included with the room) there each morning. The breakfast had a modest spread which included tea and coffee, orange and papaya juice, yogurt or yogurt drink, scrambled or hard-boiled eggs, bacon, sausages, hash browns, fresh whole and cut-up fruits (orange, grapefruit, kiwi, etc.) plus a variety of cold cuts, breads, cereals, and cheeses. The items were replenished regularly by the hard-working staff. I also ate dinner at the hotel’s restaurant. One can order a la carte or have the buffet option, which is a better value if you have the appetite. The buffet included a wide variety of cold items, local stews (locro, carbonada criolla, and Brazilian feijoada), grilled vegetables, different cuts of meat off the parilla, and local white fish. The chef cooking the meat spoke English very well, so there was no problem getting everything cooked exactly to the desired doneness.

The “concierge” at the lower lobby worked for a private tour company, but he spoke English with an American accent and had lots of good information. He arranged a trip to the Brazilian side of the falls (absolutely essential as the view is very different from that side, and according to this fellow “no Brazilian tourist visa required”), booked the “Gran Aventura” with Iguazu Jungle Explorer, and managed to procure two tickets to the Full Moon Walk that I was told earlier in the day was sold out by the park office!

Surprisingly, the lobby also had three computers with complimentary Internet access and a Business Center with more computers with complimentary Internet access. For those with their own portable computers and a Cat-5 cable, there were Ethernet jacks and power plugs located on either end of the lobby. The connection was blazing fast. I didn’t try the Internet in the room since I assumed it would not be free at the Sheraton, but it might have been! This was extremely handy as I printed out my LAN boarding pass and did not have to stand in the significant check-in line-up at the airport.

In summary, if one can afford the stay at the Sheraton Iguazu, I would recommend it for the convenience, especially if only staying one night. While there are probably better value accommodations in Puerto Iguazu, the fact that I was able to easily return to my hotel room to freshen up on all three afternoons that I was there made it completely worth the extra cost. I wouldn’t hesitate to stay at this hotel again or recommend it to all my friends and family.

  • Liked — Location
  • Disliked — Rooms could use an update soon
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank AEmgee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 April 2008

The Four Seasons Hotel in Buenos Aires booked this location and the flight for us when we stayed a few weeks ago. The staff was friendly but the location is amazing. I would only stay at this location. Yes, we were not near the town but we only stayed a couple of days and we were to tired from the falls to have gone into the town. Breakfast is no charge and so is the internet. They have computers available at no charge if you can wait and your fellow guests don't hog them. The rooms are very average and smelled like smoke even though the rooms we requested were non smoking but that is the fault of the guests not the hotel. The falls were amazing and don't forget bug spray, sunscreen and good walking shoes. Since we were from the United States we were not allowed in Brazil without a visa (which we knew in advance) but the falls were just as fabulous from Argentina and we did not have time to go into Brazil on this short trip. I would always stay at the Sheraton since your balcony view is of the falls (if you pay for the balcony view). If you take the boat ride under the falls (a must) you will be completely soaked. The Sheraton was worth the money due to the location and the staff was very friendly when were were at the hotel. We ate dinner and lunch in the bar and everyone seemed to be having a good time and really enjoyed being able to be at a location where you good dine and view such an amazing scene.

  • Liked — View
  • Disliked — Rooms
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank realpeopleLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level 6 Contributor
200 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 13 April 2008

If you want to see Iguazu Falls this is a practical choice b/c you are right in the national park. We had a falls facing suite, on the of the nicest rooms in the hotel, with a huge terrace. We had to request lounge chairs for the terrace and the room was very mildewy which is sort of understandable b/c everything gets very wet from the falls. They are indeed spectacular, but a tourist trap par excellence. It is a very packaged experience. The hotel itself feels like an inexpensive cruise ship with the similar clientele. I recommend coming to see the falls and staying one night, or two at the most. It is worth seeing once.

  • Liked — in the park, proximity to the falls
  • Disliked — worn out
  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripindicular1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Iguazu Resort & Spa

Property: Sheraton Iguazu Resort & Spa
Address: Parque Nacional Iguazu, Iguazu National Park 3370, Argentina
Phone Number:
Region: Argentina > Litoral > Province of Misiones > Iguazu National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Iguazu National Park
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Iguazu Resort & Spa 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Sheraton Iguazu Hotel Iguazu National Park
Sheraton Iguazu Resort And Spa
Sheraton Iguazu National Park
Iguazu National Park Sheraton

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