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Sheraton Iguazu Resort & Spa
Certificate of Excellence
Cancun, Mexico
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Back again!”
Reviewed 9 August 2014

Return trip to Iguazu after four years. The Sheraton has had several upgrades since our last visit. Rooms are comfortable, clean and the view out over the falls priceless. You can leave your balcony door open at night while listening to the thundering of the falls, watching the Tucans find shelter; just be careful with the monkeys.
The breakfast at Sheraton is a top notch buffet - first class. In the evening, can highly recommend the sandwiches and salads in the lobby bar terrace. Main restaurant a little bland and pricey. Large servings, sometimes big enough for two. The hotel is very remote, so you can't go out at night, save going by cab into town. The true value is the location and the views. Due to terrible rains in May, Devil's Throat access is closed until next year. Only some higher vantage points and the entire lower systems are open. San Martin island is closed but this will not hinder your visit.

Room Tip: Falls view
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mjasboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Charlotte, North Carolina
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 August 2014

The hotel is inside the national park and the easy walking trail provides access to one of the world's most impressive waterfalls. The falls are actually very hard to describe; they are breathtaking. Many rooms have a view of one of the more dramatic falls among the whole chain of falls called "devil's throat". These rooms are a little more expensive but well worth it.
The on site-restaurant is fantastic. Breakfast was very extensive. We had dinner there one night and it was very relaxing with a very talented local musician playing a harp. It made the experience very memorable. The hotel is a 15 min taxi ride away from town. Nice atmosphere in town. We felt very safe.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review, 8 August 2014
Thank you very much for your fantastic comments!!
We are glad to know that you enjoyed our services. I will share this comment wiht all the people Who work here, they will be happy to know that could make your stay more enjoyable.
We hope to greet you again soon.
Regards, Cristian.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 30 July 2014

Stay regularly at multiple Starwood Hotel's around the world and this property has alot missing to be called a Sheraton.

I will start with what was enjoyable...
Location, Fantastic location, as you walk in the front door there is a breathtaking view of the falls. Easy to beat the rush in the mornings and you can stay around until the park closes.
We were on the SPG floor and had a tree outside that every evening toucans would briefly stop by. Magic!
It has a roof balcony with a great view of the falls, grab a bottle of Argentinian red and a glass at sunset and you will have a moment! The only downside is they keep it locked and it costs a fortune to get up there, usually you can get around paying somehow...

As for the drawbacks...
Don't expect luxury, this is a 3 star property at best. The rooms are not what you call clean and modern. It is a worn out 70's hotel with a bit of cosmetic dressing up. The aircon was not very good, the running water had a bit of a pong and poor pressure. Don't open the balcony door at night as there are thousands of mosquitoes trying to gain entry (part of being in a jungle). No Wifi.
The restaurant was woeful. It was the only bad meals we had in Argentina... Yes a bad meal in Argentina! The price was astronomical for really poor service and poor food both off the menu and buffet. Unfortunately at night there is not much choice. There is a really tasty parilla in the park village.

Would I stay here again? Reluctantly... You are here to see the falls so the location is the main factor. Don't stay here more than a night or two, the isolation will be hard to deal with. Especially with poor food at night.

Room Tip: Get a fall room
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Frigid-Frozen-Aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review, 1 August 2014
Thank you very much for your comments!!
Our guest`s satisfaction is our top priority, that is why I ask you to accep our apologies if something during your stay was not to your liking.
We are glad to know that you enjoyed our location and fantastic views!
We truly appreciate your constructive comments and hope to see you soon back.
Regards, Cristian.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, United Kingdom
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 July 2014 via mobile

The location was excellent right next to the Iguaźu Falls, which were only a short walk away. As with all Sheraton's the standard of the room was high quality as were the public spaces and other facilities. We also took advantage of the room service for dinner, which again was good quality and prompt, as we had a falls view room and wanted to soak up the Iguaźu atmosphere. Be prepared to pay for everything, but we knew that when we booked. The place is overpriced and breakfast is not included in the high room tariff, which would be provided as standard practice in less high end establishments. There are no tea/coffee making facilities in the room and be aware that a 21% tax may be added to the room tariff depending on how you booked the room.

Stayed July 2014, travelled as a couple
Helpful?
4 Thank bobandsuemorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp Province, Belgium
Level Contributor
5 reviews
3 hotel reviews
Reviewed 28 July 2014

The location of the hotel is exceptional! We had a room on the 3th floor with view on the wonderful fals. We saw monkeys, tucans and koatis near the hotel. The service in the hotel is very good. Also the food in the bar and the restaurant is excellent.If you have the possebility, you have to book this hotel!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Jansen65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review, 29 July 2014
It`s great knowing that you have enjoyed your stay at the hotel, is great to receive positive feedback from the services we offer.
I`m sure you can return t this lovely place soon.
Sincerely, Cristian.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 July 2014

This is certainly NOT a 5-star hotel - it's a solid 3-star quality hotel. It's location is great, but just don't go expecting luxury.

Our first room had ants on the bed and a broken A/C. :( We were moved to a higher level floor with a nicer view of the falls. That was great. What was not great in our new room was the sewer hole next to the toilet. When you would wash your hands, flush the toilet, or take a shower (basically anything to do with running water), the hole would start smelling really really bad! We called the front desk about it and they sent in a maid to pour clorox or something down the hole. Didn't really help very much, but we realized it was something we probably just had to live with. Pretty nasty.

The free breakfast was nice, the staff was all really nice, and the downstairs restaurant served good food.

Stayed June 2014, travelled as a couple
Helpful?
Thank iheartsc_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review, 29 July 2014
Thank you very much for all your comments. We take very seriously each hotel reviews because it helps us to improve every day. Truly, I hope you can give us the opportunity to host you again and show you that we work every day with great effort to provide better service.
Sincerely, Cristian.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 July 2014

The location of this hotel is absolutely perfect. Our room had a "superior falls view" and the view was spectacular. The room was spacious and clean with a huge, comfy bed and sliding glass doors that opened up onto a big balcony with an unbeatable view of the falls. We even slept with the door ajar so we could hear the roaring of the falls. The hotel itself was bright and airy and the bar/restaurant upstairs let us sit as long as we wanted, sipping our wine and admiring the view. All the hotel employees were gracious and accommodating. We will definitely stay here again if we make it back down to Iguazu!

Room Tip: Make sure you get a room with a view of the falls!
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank VAThen_NYNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristian B, Guest Relations Manager at Sheraton Iguazu Resort & Spa, responded to this review, 29 July 2014
Thank you very much for your review!!
I will share it with all those who make our hotel work.
We look forward to welcoming you again!
Best regards, Cristian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Iguazu Resort & Spa

Property: Sheraton Iguazu Resort & Spa
Address: Parque Nacional Iguazu, Iguazu National Park 3370, Argentina
Phone Number:
Region: Argentina > Litoral > Province of Misiones > Iguazu National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Iguazu National Park
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sheraton Iguazu Resort & Spa 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Sheraton Iguazu Hotel Iguazu National Park
Sheraton Iguazu Resort And Spa
Sheraton Iguazu National Park
Iguazu National Park Sheraton

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