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“Noisy and soulless”

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Amerian Portal del Iguazu
Ranked #9 of 50 Hotels in Puerto Iguazu
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 2 March 2014 via mobile

As others have mentioned there is a major design flaw in this hotel: All rooms are based around a central atrium which echoes with noise all day. The rooms are badly soundproofed, meaning diners in the restaurant may as well be in your room - particularly disturbing when there is live music in the evenings.

This is a big, soulless hotel full of tour groups. I could accept that, but there is something critical to every hotel: You should be able to sleep there. The noise at this hotel made that difficult, hence the rating.

Breakfast was the poorest in two weeks in Brazil and Argentina. Very disappointing.

I should say that the staff were very friendly and helpful.

Stayed: February 2014, travelled as a couple
Thank Tomauk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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180 - 186 of 1,739 reviews

Reviewed 25 February 2014

The pool is great and it looks special but the rooms are below the Holiday Inn standard. There are no hangers for towels, no suitecase racks and very very plain. It is well used from carpet to furniture. It is fine for a day or so but not as you would expect. Our room overlooks the front driveway on the 1st floor. Noise is a problem. If you stay ask for a room overlooking the back and pool area.

Room Tip: A room in the back overlooking the pool - do not get a room overlooking the front because of noise.
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  • Stayed: February 2014, travelled with family
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Thank VA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014 via mobile

Elegant and accommodating, with fabulous views of two other countries from your balcony, overlooking a huge and gigantic swimming pool and the river. Staff are well trained, multi-lingual, and eager to assist and please. Room was immaculate, well appointed, and a pleasure to occupy. Plus the view was incomparable. Restaurant was iffy - some dishes were divine, others were so-so, but nothing was truly awful, or even close. As power could unexpectedly cut out, noble efforts were made -and successful!- in working through the handicap. It is the furthest hotel from town center, and not easily walkable in hot weather, but taxis are reasonably priced and readily available. If you want or need an English speaking driver, let the desk know. Taxis are the best choice to reach the entrance to the falls, and your driver will be happy to make arrangements to pick you up at the end of your visit. Tipping is appreciated and well deserved. A great pleasure to have stayed here, thoroughly impressive.

Stayed: January 2014, travelled as a couple
Thank greagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2014

The Amerian Hotel at Iguazu Falls, Argentina is a must for hose who travel to this area of The country. Every amenity was outstanding, from King Size beds to large rooms to excellent staff. We recommend this stay,

Room Tip: Rooms in the rear look over the rivers that merge at the hotel!
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  • Stayed: February 2014, travelled with friends
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Thank Joan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comercial I, Director de Relaciones con Clientes at Amerian Portal del Iguazu, responded to this reviewResponded 19 February 2014
Google Translation

Estimado Joan,
Lo saludamos desde el Hotel Amerian Portal del Iguazu y agradecemos muchísimos sus comentarios. Esperamos que nos vuelva a visitar pronto por Misiones y disfrutar de las maravillas naturales que tenemos.-
Cordiales saludos.-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

This hotel is in a beautiful location - surrounded by jungle with an amazing view of the river. There are lots of nice places to sit and look at the views and I particularly like the beautiful, huge amethysts in the lounges.

Bedroom is a good size and the beds are comfortable. Staff are helpful and thoughtful.

However! It. Is. NOISY! As others have said, the noise from the restaurant carries straight up to the bedrooms and I so wished I hadn't paid extra for a river view room because the music from the swimming pool carried up too. Between the music on one side and the restaurant noise on the other, I didn't quite know where to put myself. After the most beautiful and awe-inspiring day at the falls, I felt as if I had come down to earth with a bump.

If you have children and are looking for somewhere with a bit of entertainment (e.g. music, pool, etc.) I'm sure this place would be great. But I was hoping for a peaceful break - and this wasn't it.

Room Tip: Personally I wouldn't pay extra for a river room again. If you want one, I'd suggest asking...
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  • Stayed: January 2014, travelled solo
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2  Thank ShropshireSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

Very well located hotel with a tremendous sight to Brazil and Paraguay; nearby one can go walking around the Argentinian river coast road which is by all means very recommendable. Facilities and amenities are also good and the hotel interior design is beautiful. The most remarkable attribute that I highlight is the good service of the personnel as well as their willingness to help always with a friendly smile. You can not miss the chance to go to the SPA on the last floor, specially to use the cold water shower with a very curious bucket-shower system. To improve, humidity smell of rooms and bath facilities for senior people.

  • Stayed: January 2014, travelled with family
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Thank aaplon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Our river view room overlooked the confluence of the 2 rivers. Great views. The breakfast was very good with many local items on the buffet. Accommodation adequate but not 5 star by any means. The decor was a bit tired and needed an update. The pool and gardens were well maintained.

Rather expensive, but I suppose one is paying for the location.

There is some confusion on hotel policies. Bottled Water from room service costs more than if you get water from housekeeping. No turn down sevice from Housekeeping, but a housekeeper hands over a chocolate at the door. Very strange! I found an empty bottle in my room fridge, that once contained water. When I informed Reception, nothing was done about it. No replacement for the item in the mini bar. Staff not very efficient in the restaurant - they forgot my dessert and I cancelled it in frustration. The Manager attempted to send the dessert to my room, but there wasn't much point as it was really very late by then. However, the food was tasty and portion sizes good. Be sure to try the Surubi, the local fish. Great!

Check-in was well handled, as was check-out. Most everything else was done at a snail's pace and without enthusiasm.

Room Tip: Ask for the river facing rooms on the higher floors
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  • Stayed: January 2014, travelled as a couple
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3  Thank viviennedBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amerian Portal del Iguazu

Address: Av Tres Fronteras 780 y Av Eduardo Arrabal, Puerto Iguazu 3370, Argentina
Region: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Iguazu
#4 Business Hotel in Puerto Iguazu
#5 Romantic Hotel in Puerto Iguazu
#5 Family Hotel in Puerto Iguazu
#6 Luxury Hotel in Puerto Iguazu
#6 Spa Hotel in Puerto Iguazu
Price Range: £99 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Amerian Portal del Iguazu 4*
Number of rooms: 102
Official Description (provided by the hotel):
An unique location on the three borders landmark, this sophisticated 5 stars, offer an amazing view on the junction of Parana and Iguazu River. ... more   less 
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Also Known As:
Amerian Portal Del Iguazu Hotel Puerto Iguazu

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