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Review of Loi Suites Iguazu

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Loi Suites Iguazu
Ranked #4 of 50 Hotels in Puerto Iguazu
Certificate of Excellence
An EasyToBook.com traveler
Puerto Iguazú
22
Reviewed 11 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank An EasyToBook.com traveler
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 11 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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437 - 443 of 2,247 reviews

Reviewed 8 January 2014

The rooms, location, pool and ambience of this hotel are fantastic. However, the service in the pool bar was dreadful. It was really frustrating. At one point when there seemed to be more staff than tables, we had to get up and "run" our own drinks. On another occasion it took twenty minutes to get someones attention, and after the third attempt when we managed to place an order, the drinks took twenty minutes to come. And it wasn't that busy. This woeful service was the norm. It is a real shame because it detracts from what is an otherwise fantastic location and facility. I really hope this aspect can be improved because it has the potential to be a brilliant hotel. Without quality service, it is just another average hotel.

  • Stayed: December 2013, travelled with friends
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Thank AJL66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 8 January 2014

Dear AJL66,

Thank your for taking the time to submit your feedback about your recent stay at Loi Suites Iguazu Hotel.

Your opinion is very important for us, we are deeply sorry to hear that the service at the Tiki bar did not met to your expectations; we will obviously review this concern with our Food and Beverage Manager in order to improve our performance.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you are in Puerto Iguazú, Argentina.

Best regards,
Federico Ocampo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Pros- very nice pools the suites with balconies are quite tranquil, spa is very good.
cons- there are a ton of people at the hotel so service is tricky, the staff is very nice and eager to help but clearly a little overwhelmed at times. my husband has an allergy and they were sensitive to that which was a nice change from other places. the breakfast buffet is quite nice but the rest of the food is mediocre.

its not far from the falls and i think is a better choice than paying a premium for a sub par hotel in the park.

in all, id say its a typical resort hotel.. pools with lots of kids and big families. a handful of couples. if thats what youre looking for, this is a good choice.

Room Tip: Consider upgrading to a suite with a balcony.
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  • Stayed: December 2013, travelled as a couple
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Thank travelani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 4 January 2014

Dear travelani,

Thank you for taking the time to submit your feedback about your recent stay at Loi Suites Iguazu Hotel.

Your opinion is very important for us, we are sorry to hear that the food did not live up to your expectations; we will obviously review this issue with our Food and Beverage Manager in order to improve our services.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you are in Puerto Iguazú, Argentina.

Best regards,
Federico Ocampo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Loisuites are situated in the jungle and there is nothing to complain about the lobby, reception or the stylish rooms. Everything is decorated with a very good taste and fits perfectly in this environment. But Hotel business is about SERVICE, SERVICE, SERVICE.
Here you have to be patient and I mean really patient. order a drink as aperitive and you get it when you finished your whole meal. Wait 30 minutes to be able to place an order, get only one menu list for the whole family and the waiter is never seen again. order 3drinks and get the first drink after 30 minutes and wait 10 minutes more for the second and another five minutes for the 3 drink. Be prepared that your choosen food from the menue is not available. this happened not only once, but everytime with different dishes. The restaurant is reallly noisy since every family screams even louder then the family next table. You either give uo talking and profit from the stable free WiFi or scream with the croud.
Overall this really bad service which has nothing to do with 5or 4 stars spoils the overall experience of a beatifull location in a lush rainforest -be prepared that everything in your room is humid anf you have to sleep in cold and humid bedsheets.

Room Tip: be prepared that you live in a jungle and that includes many animals outside and sometimes in the ro...
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  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Marion E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 4 January 2014

Dear MarionE

Thank your for taking the time to submit your feedback about your recent stay at Loi Suites Iguazu Hotel.

Your opinion is very important for us, we are sorry to hear that our food services did not met to your expectations; we will obviously review this concern with our Food and Beverage Manager in order to improve our performance to goal our 5 star service's standards.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you are in Puerto Iguazú, Argentina.

Best regards,
Federico Ocampo

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Reviewed 2 January 2014

Beautiful, Zen-like, well kept, great staff...
Only 10 mins. from falls
We stayed here over Xmas this year and loved it.
Perfect setting for family or couples.
Only negative comment - while staff is lovely service in restaurant, bars and pool extremely slow.
Seems the staff at pool/bars are very young.
I would definetly go again and would recommend for anyone - especially if you're thinking of staying at the Sheraton! This is so much nicer!

Room Tip: Did not use spa or kids activities
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  • Stayed: December 2013, travelled with family
    • Value
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Thank jegold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 4 January 2014

Dear jegold,

Thank your for taking the time to submit your feedback about your recent stay at Loi Suites Iguazu Hotel.

Your oppinion is very important for us, we are sorry to hear that the staff at Tiki Bar did not live up to your expectations; we will obviously review this issue with our Food and Beverage Manager in order to improve our services.
.
We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you are in Puerto Iguazú, Argentina.

Best regards,
Federico Ocampo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

We stayed here for 3 nights with my husband. The hotel is located in the jungle forest, very nice: beautiful lobby, restaurant, rooms and pool area. It is in between airport, waterfalls, city centre so you need to take a cab for everything. But cab prices are very reasonable, the town is not worth spending a lot of time and after visiting the falls, this hotel is perfect place to relax. Rooms are very clean, modern with a beautiful bathroom but only free wifi in lobby and pool area (extra charge for wifi in the room at these rates is really not done).

We read in earlier reviews that food was bad, but when we visited in Nov they improved this a lot! Pool area bar served good lunch and the restaurant for dinner was also good, so no complaints. Breakfast is also a big buffet with a lot of choices, but it can get a bit hectic and noisy if you go around 7.30 when everybody is preparing to go to the falls. We went out for dinner to town one night, restaurant Aqua, can definitely recommend this, great fish restaurant!!

We visited the falls (first day Brazilian side, next day Argentinian (follow this order!!), and had a taxi driver arranged by the hotel that dropped us of, you agree on a time that you get picked up again and again the same for the next day. Border control very swiftly done by taxi driver. We only paid after the 2 days at the end, not sure but think it was around 600 ARS.

The surroundings of the hotel, pool area and bar are great, the only downside is indeed the service level. Ok; you are in South America were things are a bit slower, but for a 5 start hotel you expect a bit more effort. Reception area we have no complaints, friendly and helpful. But at the tikibar at the pool, it takes ages before you can order drinks; before you get them and before you get the bill. This happened on multiple occasions, so you need a bit of patient.

But overall we had a great stay, I would recommend this hotel for an enjoyable stay in iguazu!

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank mariposa84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 31 December 2013

Thank your for taking the time to submit your feedback about your recent stay at Loi Suites Iguazu Hotel.

Your oppinion is very important for us, we are sorry to hear that the staff did not live up to your expectations; we are working to improve our performance to goal our 5 star service's standars.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you are in Puerto Iguazú, Argentina.

Best regards,
Federico Ocampo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

I stayed at the Loi Suites Iguazu for 2 nights with a friend. The location of the hotel is beautiful and not too far from the airport (about ARS180). We stayed in a junior studio and the room was very clean with a beautiful bathroom (included a bathtub with a separate toilet + baday and a separate spacious shower). You are able to adjust the air conditioner to your liking, which is great. Unfortunately, I had a dress I wanted to wear but could not iron it since they do not provide irons at this hotel, only laundry service. There is also free wifi in the common areas but you must pay extra to receive wifi in your room and it only works for one device the whole time, which we found to be an inconvenience.

The pool is very big and the setting behind the hotel is overall very beautiful. There is also a tikibar on the lower level and a restaurant above it. We went to the tikibar twice and found the food to be ok, however the service was horrible. Both times we only made small orders and had stayed there for almost an hour and a half mostly waiting for our waiter to come back. Also, try to avoid going to the restaurant if there is a buffet. We paid about ARS470 for food that we barely ate because that night was buffet only and the food was not good at all! The tikibar food was a lot better.

Overall, it was an amazing stay but I just wish the food was a lot better, especially since it is a 5-star hotel.

Lastly, if you go to see the falls in Iguazu (Parque Nacional Iguazu) it will cost about ARS360.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Josey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this reviewResponded 29 December 2013

Dear JoseyR

Thank your for taking the time to submit your review, we are truly sorry to hear that we did not surpass your expectations at the Christmas Eve’s Buffet. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service.

We will obviously review this issue with our Food and Beverage Manager in order to avoid any future occurrence.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you are in Puerto Iguazú, Argentina.

Thank you,
Federico Ocampo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loi Suites Iguazu

Address: Selva Iriapu Sin Numero, Puerto Iguazu 3370, Argentina
Region: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Iguazu
#2 Romantic Hotel in Puerto Iguazu
#3 Spa Hotel in Puerto Iguazu
#3 Luxury Hotel in Puerto Iguazu
#7 Family Hotel in Puerto Iguazu
Price Range: £139 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Loi Suites Iguazu 5*
Number of rooms: 160
Official Description (provided by the hotel):
Only 20' far from the airport, this exclusive five star hotel is immersed in the Iryapú Jungle. Comfort and luxury 15' far from the Iguazú Falls in perfect harmony with nature. Built with maximum respect for nature, preserving native vegetation, Loi Suites Iguazú is surrounded by magnificent trees and impressive wild life ... more   less 
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Also Known As:
Loi Suites Iguazu Hotel Puerto Iguazu

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