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“The first thing wrong was that the lady at the front desk was a little snippy.” 5 of 5 bubbles
Review of Loi Suites Iguazu

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Loi Suites Iguazu
Ranked #4 of 48 Hotels in Puerto Iguazu
Certificate of Excellence
philadelphia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The first thing wrong was that the lady at the front desk was a little snippy.”
5 of 5 bubbles Reviewed 28 April 2014

Beautiful suite with a tub out on the private balcony. Our teens stayed in a separate room not quite as phenomenal on the ground floor. It's gorgeous & quiet. 99% of the staff wants to make you happy. The spa is PERFECT & inexpensive compared to US. (If you like yerba mate, you will adore it after the mate mud scrub!) Great breakfast, lovely pools and grounds. The one dinner we had there was impeccable.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank globalnomad63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 1 May 2014
Dear globalnomad63,

Thank you for taking the time to share your feedback from your recent stay at Loi Suites Iguazú Hotel with all the Tripadvisor community, surely it is going to be useful for other travelers.

We are glad to know that your stay at the hotel was excellent .

In one hand we appreciate your comments about your room, the spa, food services and the atencion received by our staff; in the other one, we are shamed to know about one of our receptionist had an inadecuated behavior, which did not match with our standars.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you visit the “Iryapú rain-forest” in Puerto Iguazú, Argentina

Best regards,
Federico Ocampo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,974 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
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English first
Buenos Aires, Argentina
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

We went to visit the Iguazu falls for the Easter holidays and spent four days in this wonderful hotel. Service was great and staff was really friendly. We had top floor rooms, very spacious and super clean. The bathrooms were comfortable and the shower area was just a dream. We had breakfast and dinner at the hotel and quality was good but very expensive. Spa facilities were just ok but massage sessions were superb. Would definitely go back!

Room Tip: Go for top floors
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Iris Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 1 May 2014
Dear Iris Q,

Thank you for taking the time to share your feedback from your recent stay at Loi Suites Iguazú Hotel.

We are glad to know that your stay at the hotel was excellent . We appreciate your comments about your room, the spa, food services and the atencion received by our staff; surely are going to be useful for all the Tripadvisor's travellers.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you visit Puerto Iguazú, Argentina

Best regards,
Federico Ocampo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
180 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed 21 April 2014

Arrived to find a snake and frog in our room. The facilities are beautiful, but we paid 5 star prices for a room that had no furniture on the balcony, no tissues, bath gel, cream, robes, heated towel rail etc. The gym was closed and the spa facilities didn't open till 3pm and everything had to be paid for as extras. Expensive. Great swimming pools, but not heated. Very large noisy restaurant and indifferent food.
What a waste of a potentially good hotel.

  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 3 May 2014
Dear Michael M,

We would like to thank you for sharing your experience at Loi Suites Iguazú Hotel with us and other Trip Advisor users.

Your review has received all our attention and follow up had been made with the different's hotel departments.

Please rest assured that the quality of service you did encounter does not live up to the Standards we expect to deliver and that measures have already been taken to prevent anything similar to happen again in the future.

Best regards,
Federico Ocampo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton and Hove, United Kingdom
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

This was our base for visiting the falls and it was very relaxing to return here for a swim and flop after a days sightseeing. The room was reached by crossing a wooden rope-suspended bridge, and it's balcony looked out directly onto dense foliage. The humidity also meant the room smelled permanently musty. The only disappointment was there was no balcony furniture and so we couldn't really enjoy the balcony in the cooler late afternoons. The breakfast buffet was OK. Eating dinner in the hotel is unavoidable, due to its remote location, and it was OK, but no more. Wifi is only available in the public areas, but that's no problem when you are on holiday.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Positive-pensioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 20 April 2014
Dear positive-pensiones,

Thank you for taking the time to share your feedback from your recent stay at Loi Suites Iguazú Hotel with the vast community of Tripadvisor.

We are glad to know that you had a great staying at the hotel. We apreciate your detailed comments about our property, those help us to improve to reach our 5 stars quality standars.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you visit Puerto Iguazú, Argentina.

Best regards,
Federico Ocampo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 17 April 2014 via mobile

We recently stayed here while visiting the Falls. We found the hotel to be beautiful and very open. The pools, decks and bridges added to the jungle feel. I really enjoyed how removed it was from the city. My only recommendation would be to have a room on the top floor. Although the room was very spacious and clean it smelled a little musky. I would recommend this hotel to any of my friends or family.

Stayed April 2014
Helpful?
Thank Carrieaemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 20 April 2014
Dear carrieaemm,

Thank you for taking the time to share your feedback from your recent stay at Loi Suites Iguazú Hotel. Certainly is going to help other travellers from Tripadvisor.


We are glad to know that you had a great staying at the hotel. We apreciate your comments about our property.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you visit the Iryapú rain forest.

Best regards,
Federico Ocampo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton, MA
Level Contributor
409 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

I would compare this hotel with some of the good hotels around Ubud, Bali. It is not quite as nice, but close. However the staff does not come close to the impeccable service in Bali. Hotel consists of a number of buildings connected by paths and bridges. Main building is adjacent to great swimming pool and contains restaurant and bar. Property is in the jungle, so you need a taxi or car to go anywhere. Rooms are fairly large and comfortable. Fitness room is poor. Overall a nice place to stay.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 13 April 2014
Dear Mark S,

Thank you for taking the time to share your feedback from your recent stay at Loi Suites Iguazú Hotel.

We are glad to know that your staying at the hotel was great . We appreciate your detailed comments about our property.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you visit the Iryapú rainforest in Puerto Iguazú, Argentina

Best regards,
Federico Ocampo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

My wife and I had stayed at two Loi Suites in Buenos Aires (Arenales and Esmeralda) and they were awful - a nightmare.

Loi Suites Iguazu Falls was so incredibly beautiful, it was difficult to believe it was part of the same hotel chain.

I read many of the reviews and quite frankly I think the people writing them complained too much. My main criticism was the restaurants at the hotel. You have to understand that this hotel is literally in the rain forest and removed from the city. Without transportation you're stuck there and the hotel knows it. The food is very mediocre and expensive.

The criticisms of the staff are somewhat warranted. It was difficult to find someone who spoke English but one of the receptionists did help me with some problems related to our air transportation.

Regarding the hotel itself, it's breathtaking to look at. Someone mentioned the rooms are dark. What do you expect in a rain forest? Sunshine? The rooms were beautiful and tasteful and the housekeeping staff very sweet. The pool is beautiful.

Room Tip: They all seem to be very nice.
See more room tips
  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank joel438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Federico O, Director de Recepción at Loi Suites Iguazu, responded to this review, 6 April 2014
Dear joel438:

Thank you for taking the time to share your feedback from your recent stay at Loi Suites Iguazú Hotel.

We are glad to know that your stay at the hotel was amazing experience.

We appreciate your comments about the restaurant, the Department's manager is going to take care about it in order to improve our performance.

We are deeply sorry to hear about your experience at both, Arenales and Esmeralda Hotels. I will let the General Manager knows about your feelings, which do not match our quality standars.

We certainly hope to have the pleasure of welcoming you back to the Loi Suites Iguazú Hotel next time you visit Puerto Iguazú, Argentina

Best regards,
Federico Ocampo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loi Suites Iguazu

Property: Loi Suites Iguazu
Address: Selva Iriapu Sin Numero, Puerto Iguazu 3370, Argentina
Region: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Puerto Iguazu
#2 Spa Hotel in Puerto Iguazu
#2 Romantic Hotel in Puerto Iguazu
#2 Luxury Hotel in Puerto Iguazu
#7 Family Hotel in Puerto Iguazu
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Loi Suites Iguazu 5*
Number of rooms: 160
Official Description (provided by the hotel):
Only 20' far from the airport, this exclusive five star hotel is immersed in the Iryapú Jungle. Comfort and luxury 15' far from the Iguazú Falls in perfect harmony with nature. Built with maximum respect for nature, preserving native vegetation, Loi Suites Iguazú is surrounded by magnificent trees and impressive wild life ... more   less 
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Also Known As:
Loi Suites Iguazu Hotel Puerto Iguazu

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