we booked Superior room for $150, checked-in in the morning, drop our luggage and got to the waterfalls. At night we were surprised, that our room "is broken" and we can't stay there! Nobody sent an SMS or phone call or even e-mail! We got a surprise at 9pm when we were quite tired. They proposed us another hotel, but when we got there, it was fully booked. After we got a proposition to stay another worse place with the trippled price we got paid fo La Canterra... on our question: "who will pay extra $250 (!) difference?" reception manager put down her eyes and told "I can make a call to our owner".
Couple times I asked to host us - we were really tired and all we weanted to have was a bed and 8 hours to sleep. What can happen with the room to keep guests away? I suspect they just overbooked or soldout during weekends.
I have no more words about awful attitude of hotel owners to their guests. The only compensation we got for poisoned night was a free taxi back to Brazil. Avoid this place!
Unfortunately I didn;t read people comments before booking, I just took a look on a global rating score. Sincerely, I have no idea how they made it... Booking.com should throw away that place out from the list.
- Official Description (provided by the hotel):
- La Cantera Jungle Lodge was carefully built preserving the environment and having the least impact possible. In the 3 hectares of the facilities there are trees of over 400 years old (Purging cassia tree) and others which are protected because they are endangered species (Rosewood). Our Lodge is featured to be an innovating, exclusive proposal and to provide first class services bringing us closer to each passenger. Ideal for vacations, romantic trips, honeymoons, corporate resting, incentive trips, family reunions, relax and adventure in Misiones Jungle. ... more less
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- Also Known As:
- La Cantera Jungle Hotel Puerto Iguazu