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“Pretty good value for a relatively upscale hotel in Puerto Iguazu area”

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Grand Crucero Iguazu Hotel
Ranked #5 of 50 Hotels in Puerto Iguazu
Certificate of Excellence
Reviewed 19 June 2013

We spent 4 days during what seemed to still be a soft-opening phase of the very new, very clean, semi-upscale Grand Crucero hotel, located about a 20-minute walk (or short bus/taxi ride) from the downtown area in the direction of the National Park.

The bus/taxi stop is half a block away, very convenient to travel to all the attractions:
o Iguazu Falls National Park (Parque Nacional Cataratas del Iguazu)
o Animal refuge Guira Oga
o Triple Boarder Milestone Argentina - Paraguay - Brazil
o Puerto Iguazu downtown shopping and restaurant area

Our upper-floor room was well furnished, wonderfully spacious and modern, with floor-to-ceiling windows and a sliding door to a private terrace featuring stylish lounge chairs and affording a commanding (though not too interesting) view of the area. The bathroom was on the small side, the shower area could use more light and shelves for the necessary toiletries. The A/C was powerful.

The staff was generally courteous, but often seemed unprepared to meet even basic service needs of the guest. This caused confusion and delays at different points:

• printing boarding passes at the front desk and/or the computer area was an adventure not recommended for the weak of heart

• puzzled staff was trying hard (and not-so-successfully) to cover bases at breakfast

• a waitress serving a mere four tables for dinner at the bar was completely flummoxed; some guests were ignored, dishes were served to the wrong tables (resulting in cold pasta, which they kindly reheated), and drinks never arrived; however, it should be noted that on a different evening, the bartender provided fabulous service, working both the bar and the dining area with ease; in fact, we were hugely grateful when this bartender appeared at the door to our room late that evening with an iPhone that we had left behind.

Granted, all of these issues can be overcome with training and, hopefully, are resolved by now.

The buffet breakfast at Colonos consisted of basic fare with abundant carbo-loaded options. The food spread layout could be improved to enhance circulation. The staff (likely under training) seemed to lack a consistent system to operate and, as a consequence, was routinely running around “putting out fires” often caused by complaints about running out of expected staples.

Oddly enough, the Colonos breakfast area gets reinvented every evening as Demetrio Grill and Wine, the main hotel restaurant. We did not find this place welcoming (it feels bland and rather “cold”) and so opted for the first floor bar, the Lobby Lounge twice, the best option for a comfortable and tasty dinner.

Additional comments:
• The chatty elevator seemed to have a mind of its own
• The terrace pool with the Tropicalia cocktail bar is a well-designed space where classy cabanas provided welcome shelter from the hot Misiones sun. The only dissonant note (pun intended) was the inevitable music occasionally blasting through unnecessarily loud speakers.

Despite the service glitches, the hotel is a good value. It’s maybe 3 stars on its own accord, but we’re giving it 4 stars considering how it compares to other alternatives in the area in terms of price-point, location, amenities, and the fact that it is still quite new.

Stayed: April 2013, travelled on business
1  Thank SunTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 June 2013

I recently spent a night at this hotel while on a trip through Brazil and Argentina. The facilities are excellent, the staff members are friendly, the restaurant has a good menu, and the price is reasonable (for both the hotel itself and the restaurant). Can't really ask for anything more.

  • Stayed: May 2013, travelled with family
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Thank aleksgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this reviewResponded 20 July 2013

aleksgeo: Thank you for sharing your experience with us. It´s a great pleasure for us to know that you enjoyed your time at our property. The Grand Crucero team will be waiting for you whenever you decide to come back to the Waterfall´s Land.
Greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2013

We were very suprised and i am pleased to say we had a great time this hotel,not only were the rooms very large,the bed was too.....the hotel pool is on the roof with some lovely views of the jungle...would highly r,ecomend this hotel to anyone....staff very also very helpful calling cabs and reserving restaurants for us..

Room Tip: The higher the better,
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  • Stayed: June 2013, travelled as a couple
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1  Thank Colyn332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2013

New hotel and well maintained. The rooms are clean, the beds are comfortable (enough), and the showers are to die for! Seriously, they have big "heavy rain" style shower heads on the ceiling which drench you (it also drenches most of the bathroom floor due to slow drainage and a tiny lip to the shower basin - but the awesomeness of the shower makes up for any water spillage). For the money, this place can't be beat.

The internet is terrible in the room, but, at least, it is free. It logs you off every 1 - 4 minutes. The staff is aware of this but they feign ignorance (they ONLY bad thing about the staff). The Internet only works consistently (and free) in the lobby and the first floor restaurant. After having everything work and go well at the hotel I believe they make the Internet like this to frustrate people in their rooms and bring them to the lobby (where there is a bar which serves food) or 1st floor restaurant to spend money. It is a pretty obvious technique and a bit dismaying/frustrating but it is FREE. So it is hard to complain too much.

The staff was very friendly and helped us with everything we needed. We asked for a room change and the obliged with smiles.

Overall, well worth the money and I would stay there again.

Intersing note - the Argentine National Soccer Team coaches stayed there one of the nights we were there.

  • Stayed: May 2013, travelled with family
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2  Thank MitterNixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2013

Stayed at this hotel for 3 nights, the rooms are clean and very nice. Had a good view of the city and the pool is pretty good on the top floor on the roof, although it was a bit cool to go swimming at this time. Very easy to get the bus to the falls about 100m down the road from the hotel. The food wasn't too bad at the restaurant, although I recommend eating out as some of the local restaurants are really nice and well priced. Just ask the hotel staff for help. The only very small issue was the wifi internet. Seemed to work fine on the computer but on the iphones you have to keep logging in, frequently every couple of minutes. But not a huge drama they have computers at the ground level for guest use.

  • Stayed: May 2013, travelled as a couple
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1  Thank Kira T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

new and nice - good breakfast and helpful staff. has poor engineering in the bathrooms and some other parts. fitness center is almost a joke but sauna was pleasant. has great lounge with roof top view - sunset has a wide and clear horizon.

Room Tip: be aware that non-smoking rooms is not a reality. unfortunately guests have not respected that rule...
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  • Stayed: May 2013, travelled as a couple
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1  Thank DAltilio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013

New, nicely appointed hotel. Rooms are spacious and comfortable. Multilingual, professional staff at the front desk. Still working out the bugs in this new hotel, elevators only worked sporadically. The rooftop pool is a great place to hang out, with food and drink service and views all around. There are a few restaurants close by, but not much else. It's a long walk to town, but there are always taxis waiting at the hotel. Great breakfast buffet.

  • Stayed: March 2013, travelled with family
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1  Thank rbyrnes3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Crucero Iguazu Hotel

Address: Av Victoria Aguirre y Calle Tordo, Puerto Iguazu 3370, Argentina
Phone Number:
Region: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 50 Hotels in Puerto Iguazu
Price Range: £71 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Crucero Iguazu Hotel 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Grand Crucero iguazu Hotel is situated in one of the prime locations of the destination, just a few meters away from the most important shopping centers, main attractions and recreational areas. We offer warmth, comfort and the best service to the travellers, so they can enjoy a surpassing stay at the Land of the Falls. Grand Crucero Iguazu Hotel is capable of accommodating over 220 passengers. Its 77 rooms and 4 suites are wide, comfortable and fully equipped with air conditioning and heating, LCD TV, minibar, IDD/NDD, Wi-fi internet, safe-deposit box, laundry service and room service. The Hotel also has two restaurants, lobby bar, capacious lounges and open spaces for events and conventions, swimming pool, pool bar, solarium, gym and its own tour agency to help you organize your itinerary and excursions. ... more   less 
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