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“A very good hotel supported by outstanding staff”

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Grand Crucero Iguazu Hotel
Ranked #4 of 50 Hotels in Puerto Iguazu
Certificate of Excellence
Preston, Lancashire
Level Contributor
490 reviews
236 hotel reviews
common_n_hotel_reviews_1bd8 381 helpful votes
“A very good hotel supported by outstanding staff”
Reviewed 1 March 2014

We based ourselves here for three nights to see both the Argentinan and Brazilian side of the falls. Puert Iguazu itself is a fairly undistinguished city but this hotel bucks the trend by providing us with an excellent base. It is a little way out of town (15 minutes walk to the centre) but there is a bus stop directly outside the hotel to catch one of the numerous buses that take you directly to the Argentine side of the park. This takes about 20 minutes (35 Pesos).
The rooms are very spacious with king size bed and plenty of extra space for cases etc. Our room overlooked the road at the front of the hotel, beyond this is the rain forest, all rooms on this side of the hotel have a large balcony with two deckchairs and table. Room is very well equipped with a fridge, safe, large table and TV. Bathroom also a good size with double shower accessed by sliding glass doors and a range of toiletries are provided.
On the top floor there is a an open air swimming pool providing panoramic views with over 20 sunbeds, plus deckchairs and a snack bar. Towels and mattresses are provided by the excellent staff.
There is a formal dining room on the second floor and bar on the ground floor which also serves meals. Worth noting that food and drink is very reasonably priced for a 4* hotel. We had two meals at the hotel both of which were very good. There is a comprehensive breakfast selection catering for most tastes.
On the second day we also took a trip to the Brazil side of the park. The hotel have their own taxi service charging just 300 pesos return. Recommend this rather than using public buses because buses don't stop to wait for customs formalities to be completed (if they remember to stop at all) which results in waiting for three buses just to get to the town before catching another bus to the park and the reverse journey back. There is a massive time cost to this and having made the mistake once travelling here from Paraguay we didn't want to repeat the experience. Taxi takes 20 to 30 minutes including customs clearance and because tickets between different bus companies are not interchangeable, it is feasible you could end of paying just as much. Taxi to the airport also costs 150 pesos from the hotel.
A last word for the staff at the hotel who were all excellent. Reception staff speak good English and were very helpful providing information.
No hesitation in recommending this hotel for an falls visit.

Room Tip: Ask for a room facing the front of the hotel as these have balconies and the view is better
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
2 Thank T-SGlobetrotters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this review, 11 April 2014
Dear Guest: Thank you very much for your very detailed description of our facilities and service. It´s been a great pleasure for us having you and we expect your return in the future. We will share your comments with our team members. Comments like yours motivate us to keep working, learning and improving our services.
Best regards.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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English first
Luxembourg City, Luxembourg
Level Contributor
65 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 March 2014 via mobile

We stayed in this hotel for one night during our trip to the falls. Hotel is lovely and very clean. Rooms are great. Staff is very helpful and always have a smile.
The service during the evening meal at the restaurant was quite slow but food was nice. We weren't a fan of the breakfast though.
Bus to the falls is right outside the hotel so couldn't be more convenient and takes about 20 minutes. Not much else around but the town is just up the road.
Definitely worth a stay!

Stayed February 2014, travelled with family
Helpful?
2 Thank Luxxie1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this review, 11 April 2014
Dear Guest: Thank you for taking time to share your experience at Grand Crucero with other travellers around the world. We are glad you are satisfied with our service, and we already took note of the details you mentioned about the restaurant to work on them. Best regards!
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Cancun, Mexico
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 March 2014

Booked two nights with wife, baby and mother in law, at the last minute (because i forgot i read it here) i called to request transport from the airport to the hotel, i called one night before arriving and was told it was to late but when we arrived at the airport we had a driver with our name, the hotel is new and very clean, all the staff specially the young man at the bar (sorry i forgot your name) was always smiling and helpful, they have a huge kids area that was great for our young one, the pool look a lot bigger in picture but it will do the job in refreshing you after a day of walking and sweating, i would stay here again and recommend it to every one!

Ask for Carlos for tour guides and transport, him and his brothers do a great job in the travel agency in the hotel, ace service!

Thanks for everything!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ericfontaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this review, 11 April 2014
Dear Mr. Eric: What a pleasure for us to read such a good opinion about our facilities, and above all, about our staff! We do appreciate you took a moment to share this with other TripAdvisor readers, and hope you have the opportunity to visit us again. Best regards!
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Amsterdam, The Netherlands
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 February 2014 via mobile

Beds and shower super, good cleaning, friendly reception.
Busstop to the waterfall 2 min walk. Supermercado 5 min walk.
Swimming pool need renovation!! Not clean. Breakfast to much cake en pie instead of healthy things.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ebby78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this review, 11 April 2014
Dear ebby: Thank you for your opinion, it is always good to know our guest´s suggestions so we have the opportunity to make improvements in order to fulfill their needs. It´s been a pleasure having you, hope you could visit us again. Best regards.
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Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 February 2014

This is a 4 star hotel, but in my view especially with regard to food was 5 star. Thoroughly recommended. The room was very comfortable. The swimming pool was excellent and all the staff could not have been more helpful.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this review, 11 April 2014
Dear Peter: Thank you very much for sharing your opinion with other travellers. It is very flattering for us that you got this good impression of Grand Crucero, and we keep working in order to maintain and improve the quality and standards of our service. Hope you visit us again! Best regards.
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Denman Island, Canada
Level Contributor
79 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 February 2014

Our first impressions of this hotel were not good as we were given a room with three single beds at the back of the hotel looking out the construction going on. They are building a convention hall right behind the hotel within 10 feet of the building. After I complained we were given a room with a queen bed on the fourth floor which allowed us to see over the top of the site. The construction noise went on from 7:30 in the morning until 6 at night. and could be heard through out the building.
The second day we were there the noise did not seem to be so bad as they were working at the far end
After visiting the fall we thought it would be nice to use the pool. It was rather busy but we thought we would use it anyway. When we got in we realized the water was not clear! On checking we found the filter pumps were not working and when we mentioned it to the staff they just shrugged, There were a number of children in the pool so I question how healthy it was.
On a more positive not we found the food in the restaurant and the restaurant staff excellent. We had 2 really good dinner and a wonderful lunch. The choice of food was good imaginative , creatively presented and well cooked. My compliments to the chef!
This hotel is in an odd location and you need to use taxis to get about. I remember one reviewer earlier mentioning the shopping center across the road, There is very little there and when we tried to get a lunch in the restaurant there they informed us that they had no lettuce to make a salad of any kind!

Room Tip: When the construction is finished you will need a room above the fourth floor otherwise you will hav...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cgdayson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matias S, Director de Relaciones con Clientes at Grand Crucero Iguazu Hotel, responded to this review, 24 April 2014
Dear cgdayson: first of all we would like to apologize for the incidents you mentioned. Since our goal is to provide our guests joy and satisfaction, we get disappointed when we realize that, for some reason, we were not able to give them the best service they deserve. Thank you for letting us know how you stay was, and be certain that we consider your opinion useful in order to make improvements in our service and facilities. We also do appreciate your highly favorable words about our restaurant and our chef. Hope you could visit us again in the future. Best regards.
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Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 February 2014 via mobile

Our family of four loved this hotel. Great location, very clean and comfortable, staff were very friendly and helpful, wifi was blazingly fast and easy to connect, breakfast was good, and complimentary airport transfer was a bonus (be sure to notify them 24 hours before your arrival). We stayed the next night in a Best Western in Foz do Iguaçu and wished we had stated a second night at the Grand Crucero and simply taxi'd over to the Brazil side the next morning. We highly recommend this hotel.

Stayed February 2014, travelled with family
Helpful?
1 Thank Cole R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Crucero Iguazu Hotel

Property: Grand Crucero Iguazu Hotel
Address: Av Victoria Aguirre y Calle Tordo, Puerto Iguazu 3370, Argentina
Phone Number:
Region: Argentina > Litoral > Province of Misiones > Puerto Iguazu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 50 Hotels in Puerto Iguazu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grand Crucero Iguazu Hotel 3.5*
Number of rooms: 81
Official Description (provided by the hotel):
Grand Crucero iguazu Hotel is situated in one of the prime locations of the destination, just a few meters away from the most important shopping centers, main attractions and recreational areas. We offer warmth, comfort and the best service to the travellers, so they can enjoy a surpassing stay at the Land of the Falls. Grand Crucero Iguazu Hotel is capable of accommodating over 220 passengers. Its 77 rooms and 4 suites are wide, comfortable and fully equipped with air conditioning and heating, LCD TV, minibar, IDD/NDD, Wi-fi internet, safe-deposit box, laundry service and room service. The Hotel also has two restaurants, lobby bar, capacious lounges and open spaces for events and conventions, swimming pool, pool bar, solarium, gym and its own tour agency to help you organize your itinerary and excursions. ... more   less 
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