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“Excellent staff and slow season lead to very good family experience” 3 of 5 bubbles
Review of Westgate Painted Mountain Golf Resort

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Westgate Painted Mountain Golf Resort
Ranked #17 of 57 Hotels in Mesa
Elgin, Illinois
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent staff and slow season lead to very good family experience”
3 of 5 bubbles Reviewed 1 July 2013

One two BR unit wasn't enough for our group. We needed two and had one one the lower level and the second unit just above. My wife and I arrived a day ahead of the others in our group of six adults (only one couple - my wife and I). We realized after the first night in a lower unit that the A/C noise would be too great so we asked to move. We were offered another unit on an upper level the next day. That move proved to be a very acceptable arrangement. Kyle offered to move our stuff for us but we were in no hurry and had already purchased groceries. We took an hour or two to move that afternoon and enjoined the new location.
We also are very thankful to Kyle for recommending an Arizona - Grand Canyon tour by Detours. Our entire group enjoyed William's explanations of Arizona on the was to the Grand Canyon. The time at the Canyon was truly beyond description.
All this in spite of record heat for most of the days that we were there.

Room Tip: Upper level only during times of heavy A/C use.
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  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank papabooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 9 July 2013
We appreciate you taking the time to share your experience. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. Our staff is there to assist you in any way they can and we are happy they were able to accommodate your needs. We hope that the next time you are in the area; you will stop by again and stay with us.
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404 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chino Valley, Arizona
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 June 2013

A group of us stayed in a total of 3 rooms. None of us had any problems with our rooms except one bathroom floor looked clean but was slightly dirty when wet. The beds were comfortable. The tub/jacuzzi was wonderful. The living area in the 1-bedroom suite was great for getting our group together to visit. The kitchen/fridge and all dishes were spotless. We did not use WiFi as were spent most time visiting. Since we were able to get rooms next door to each other, we also enjoyed having the entire patio to ourselves. We only stayed one night but would go again and will plan our trip so that we can use more of the features such as BBQ, pool and spa. The reception staff were friendly and made us feel welcome. We did not use the pool or other amenities while there but all looked inviting. The weather was very hot so a cool dip would have been nice! Did not experience AC noise/street noise but our stay was mid-week. Location is very close to many good restaurants for dinner and breakfast. Only thing we didn't like was the 10 a.m. checkout time (as everyone else has mentioned).

Room Tip: Our second-floor rooms were great!
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  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chin0Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 25 June 2013
Thank you for your review. We appreciate your comments about our resort. We are happy to hear that you enjoyed our resort amenities. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 June 2013

And if you lucky to get a room facing the noisy street with the blower of the AC unit inside, above your bed, your 2 pairs of ears plugs will not be enough. The owner should invest on some triple Pella windows and some outside wood windows panel, to close them at night, just to be able sleep.
We were able to catch some sleep, only after we stuffed our window with all the pillows and blankets, creating a noise insulation wall. Do not laugh, it worked for us. It was a bad design. Why you have the bedroom windows facing the noisy outside AC units ?
I have worked 30 years in the hotel maintenance industry, and travel all over, but I never saw a design that stupid.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Vasia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 21 June 2013
Thank you for your review. We appreciate your comments, as they help us identify areas in which to improve. Please accept our apologies that you were bothered by the air conditioning noise. We hope to have another chance to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pueblo, Colorado
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 17 June 2013

We had a wonderful stay here on our vacation. This time (we stayed 2 years ago) we got a room on the outside by the parking lot (152A and B). It was so much easier to unpack and pack up, and to come and go. It was not really noisy... nor did we see many people pass by. We were on the bottom level and only heard footsteps above now and then. The Jacuzzi by the Club House was fantastic. Very hot and relaxing. The pool was nice. We played volleyball one night at 7:30pm just as the sun was setting. The Jacuzzi at the pool was not as hot, so we just used the other one by the Club House. The front desk staff were always courteous and helpful. Although it was unusually hot this year.. in the 110's... the room was very comfortable with the air conditioning and fans. Surprised my husband with a birthday party and the living room and dining room was just the perfect size for the 10 of us. Love having the washer/dryer handy, and a kitchen.
The "B" part of the unit was very nice also. My son loved the privacy. He had his own whirlpool/shower/bathroom, refrigerator, sink, microwave, and king size bed. Be aware that there is an adjoining door and once it's shut on that side.. you're out! LOL. His only complaint was the TV in his room was an older one. The living room had a flat screen, which was great... our room had an older TV also, but larger than his. They are upgrading the TV's they tell me. All and all it was a fantastic vacation!!!!

Room Tip: If you don't want to walk to far to your room, the parking lot side was okay.
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 18 June 2013
We love to have our repeat guests stay with us at Westgate Painted Mountain! It is good to know you were able to enjoy our jetted tubs and play some volleyball. We are always improving, so we value our guest’s recommendations. We hope that we can provide your family with many happy memories in years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dupont, Washington
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 9 June 2013 via mobile

While my wife and I didn't expect much in a studio room, we did expect it to be clean. All doors had dirty fingers smudges on them for starters. The refrigerator had mold growing in it. It might have been a penicillin culture, though. The carpet was dirty and felt dirty. In the bathroom there was mildew in places around the shower/tub. It was a jetted tub but we wouldn't dream of using it for fear of what might be growing in the plumbing. Also, the bed was extremely soft which made it hard to sleep, especially with the noisy air-conditioning unit. The entire unit needs some serious updating. The whole place has a feeling of being past it's best years. We won't be staying here ever again.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 21 June 2013
Thank you for your review. Please accept our apologies that your suite was not clean when you arrived. Cleanliness is a priority, and this was not done to our standard. We will review this with our team, as we are always looking for areas in which to improve. We hope to have another chance at providing you with a wonderful stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, District of Columbia, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 June 2013

Elizabeth greeted us at check in and was very nice. She even arranged an upgrade to a 1 bedroom. That gave us lots of space and that made our stay much more pleasant! We had a difficult travel day so Elizabeth's help made the end of or day go so much better than the earlier part of the day.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Annette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 6 June 2013
Thank you for your feedback. We are very glad to know that our front desk staff was able to “make the end of your day so much better.” All of our staff is there to assist you with all your needs and we are happy to assist you with upgrading your room assignment. We expect all of our staff to provide excellent customer service. We hope you will stay with us again the next time you visit the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 28 May 2013

The resort is close to the airport and on a busy road so traffic noise was a big issue. The pool water was frigid and the maid service was lacking. We had to pay for wifi and found it only worked about 50% of the time. Kept getting kicked out due to lack of signal.

  • Stayed April 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank CJ-Priddis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Painted Mountain Golf Resort, responded to this review, 5 June 2013
Thank you for your feedback. We would like to apologize for any inconvenience that you may have experienced during your stay with us. Guest satisfaction is our top priority and we area sorry that we failed you. We have taken note of each one of the challenges that you experienced at the resort and will let the appropriate departments know. We are sorry about your experience and hope that you will give us another opportunity to exceed your expectations in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westgate Painted Mountain Golf Resort

Property: Westgate Painted Mountain Golf Resort
Address: 6302 E.McKellips Road, Mesa, AZ 85215
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 57 Hotels in Mesa
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westgate Painted Mountain Golf Resort 4*
Number of rooms: 152
Official Description (provided by the hotel):
A Beautiful, Desert Landscaped Resort A remarkable vacation destination, Westgate Painted Mountain Golf Resort in Mesa, Arizona, provides guests all the comforts of a fully furnished home, all within minutes of area attractions, restaurants and a championship golf course. With a variety of onsite amenities, Westgate Painted Mountain Golf Resort offers something for everyone! ... more   less 
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Also Known As:
Westgate Painted Mountain Country Club Hotel Mesa
Westgate Painted Mountain Golf Resort Mesa, Arizona

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