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“Depends on your expectations”

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American Inn & Suites Mesa
Ranked #42 of 57 Hotels in Mesa
Minneapolis, MN
Level 6 Contributor
343 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 327 helpful votes
“Depends on your expectations”
Reviewed 1 November 2012

We usually travel pretty hard so that by the time we start looking for a hotel our choice is a matter of which we find first and our appreciation is a matter of not having any hassles. Beyond that we expect a certain number of amenities that work as expected and some sort of reasonable rate considering what the market will bear. If, as was the case here, we got a kitchenette suite for a price we would have normally associated with a single room, a front desk eager to please and a room clean and comfortable, then we don't have much to complain about. The fact is that we basically expect these things but don't always get them. Here we did.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank snochasr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Kingman, Arizona
Level 6 Contributor
433 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 15 October 2012

I was going to stay 2 nights on my points but only stayed one.
The check in was great, desk staff very polite.
When I got to the room neither TV had reception...both were "cocked" sideways so when I straightened the one out in the living room the cable fell off the back. I tried to screw it back on, no such luck.
We asked if we could get a different room and was politely provided one, no problems.
When we entered the 2nd room you could smell a musty smell. The carpets were probably the source because the bedding smelled fine and the odor wasn't coming from the A/C. After running the A/C a number of hours it wasn't too bad...
The rooms were comfortable but looked to be stocked from the 70s. All the furniture was dated, scratched, and non-matching. The 'suite' was actually a small efficiency with a bedroom tacked on. The bathrooms were small and loosely assembled (stuff was just hanging off the walls). There was barely room to move around the bed to the other side.
All this being said, it was quiet and comfortable. The king bed was very comfortable.
If I was paying more than $50-60 a night I'd probably be upset...and one of the main reasons I only stayed one night, didn't want to waste my points on a basic motel.
Not a bad place to stay but don't spend or expect too much.

Room Tip: The rooms on the north side are near the parking lot, can get a little noisy during check in but it...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaAz-JT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert, Arizona
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 September 2012

I know of many hotels/motels in the East Valley and have stayed in a few or had friends or relatives stay at some. Recently we were going through major home repairs and had to stay in a local hotel for 10 days. This Quality Inn is under very recent new management and did a remarkable change! Customer service is now fabulous, and everyone goes above and beyond to bend over backwards to help you with whatever problem or question you have! Very clean rooms,wonderful breakfast, weekly rates, if you are staying longer. I met so many other guests and many of them are repeat guests. I understand that this used to have very unfriendly mgmnt, but not anymore. I had acid indigestion late one evening and Julie gave me milk to help calm my stomach down. Theresa(Terry) has been running the very clean breakfast area and she keeps everything hot, fresh and filled. She knows many people by name and is so friendly! Stephanie works at the front desk and Sharon manages. They are both so friendly and accomodating!
Great prices, very, very clean. We had a suite with a bedroom with a king bed, oven, micro, stove and full size fridge. Sofa that was a pullout bed and 2 TV's.Housekeeping does not come so early that you get waken up by the carts going up and down the walkways. We had I forgot to tell you about the kidney shaped pool, spa and rock waterfall. There is also a place where you can grill down by the pool under the covered outside eating area. We travel a lot and usually stay at more upscale hotels, but in this area there is no reason to go beyond the turn off to this wonderful Quality Inn! Our home away from home for 10 days!

Room Tip: Actually any room is good. You do not hear outside noise at all. There are elevators to go up to the...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank selenasgram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union
Level 5 Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 August 2012

Newly appointed- the hotel is basically brand new- Great outdoor pool and an excellent included breakfast with full food service- Excellent. THe value was EXCELLENT all around. They even were accommodating with our request to be as near to the pool as possible. I will definitely visit here again.

  • Stayed August 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank ddogmay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2012

Stayed here a few times generally OK but room carpets are filthy. Front desk staff are fantastic, always friendly and helpful. breakfast is same as it was 4 years ago, no imagination and stupid cereal dispensers that are for kids and do not dispense. BUT, there was an issue with security and a managers blamed some GUESTS who did not know each other, later that manager was fired..BEWARE!

Room Tip: Get upstairs facing pool area, rooms around the 251 area seem quietest.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
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Helpful?
2 Thank tommann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 April 2012

Could use some upgrading, had King size bed with a old style TV in the way of walking around the bed. Kitchenettes were a pleasant surprise along with the separate bedroom. Pool and hot tub area were very clean and inviting.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Hogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendale, California
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2012

Excellent rooms. Delighted to find that one building had an elevator, so I didn't have to climb stairs, to avoid someone above me. Good hot breakfast. Even the closet had a light, a nice extra.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about American Inn & Suites Mesa

Property: American Inn & Suites Mesa
Address: 1410 S Country Club Dr, Mesa, AZ 85210-5132 (Formerly Quality Inn & Suites Mesa)
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 57 Hotels in Mesa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — American Inn & Suites Mesa 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The American Inn & Suites is an Extended Stay Hotel in Mesa, Arizona and conveniently located off US Highway 60 and Country Club Drive. We are also located within minutes from Historic Downtown Mesa, Arizona State University, Mesa Community College, and within walking distance of Arizona Events Center and Carrington College. The American Inn & Suites is an all suites property and offers complimentary guest WiFi, complimentary deluxe continental breakfast, guest laundry facilities, outdoor pool with spa and tiki area, and can host your meeting & event with 800sq feet of meeting space. We look forward to hosting your visit and accommodation needs at The American Inn & Suites. Thank you! ... more   less 
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Also Known As:
Quality Inn & Suites Mesa Hotel Mesa
Quality Inn And Suites Mesa
Mesa Quality Inn
Quality Inn Hotel Mesa
Quality Inn Mesa
American Inn & Suites Mesa Arizona

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