We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Bugs in the Room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
American Inn & Suites Mesa
Ranked #41 of 57 Hotels in Mesa
Bend, OR
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Bugs in the Room”
1 of 5 bubbles Reviewed 18 March 2007

RUN AWAY - DON"T STAY AT THIS HOTEL!!! THEY HAVE BUGS IN THEIR BEDS!! My extended family visited Mesa to celebrate my fathers 80th birthday. We reserved 2 rooms at the Quality Inn - Mesa. My sister, her daughter and baby were in the room next to mine. I was sharing a room with my daughter, her husband and baby. About 11pm we decided to go to bed. My sister discovered bed bugs in her bedding, pillowcases, and curtains (room 119). We searched our room for bugs (room 117) and did not find any in our room. We reported the problem to the front desk. They said they didn't have any other rooms and that we would have to speak with the manager the next day. That didn't help us for that night. We were not offered clean sheets, maintenance, or any assistance for the evening. As we began to search both rooms more thoroughly to determine how we could manage sleep for the night, we found both rooms were dirty, had tattered sheets, mold in the bathroom, cheeto's and candy wrappers under the beds,etc. After killing many bugs, we decided to collect them for evidence as they kept coming out from the covers once the light was turned off. We got NO SLEEP ALL NIGHT. In the morning, we found a bug inside the baby's pajamas on her diaper! Needless to say we left the next day. Pictures of the bugs - along with their satisfaction guaranteed placard are attached. The bugs were bad enough, but I found the lack of response or compassion from the staff (especially the Manager) to be appalling. I will never, never stay in a Quality Inn & Suites again.

  • Liked — Nothing
  • Disliked — Bed Bugs and the attitude of the Manager
  • Stayed March 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Business service (e.g., internet access)
Helpful?
8 Thank MJOBBend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MesaQuality, Manager at American Inn & Suites Mesa, responded to this review, 31 March 2007
We were not aware any bug problmes in our hotel. The guest notified us late at night on a full house night. My staff offered everhing they could, even offered to check out with out any charges but guest refused. In the morning the guest was compensated with no charges and an apology. The guest staying next door, part of the group, demanded they get a free room, because their friends had a problem. 100% satisfaction applies to the room that had a problem and not taken care of in a
timely manner. This guest is just upset becasue we did not give them a refund since we had no reason too, only their friends did. We have numerous guests stay with us and are quite satisfied.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

119 reviews from our community

Traveller rating
    17
    18
    25
    20
    39
See reviews for
38
29
10
20
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Purcell, Missouri
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 13 March 2007

I was stuck in Chandler, Arizona for a wedding with what I deemed was inappropriate lodging. Thus, I decided to take my wife and find a hotel in the general area of the wedding site. I stopped at Quality inn and Suites on Country Club Dr in Mesa, AZ at 10:30am. Told the front desk help my situation and they let me check in right away, not waiting until 3-4pm.
Staff was very helpful, Property was right next to main highway through Phoenix, surrounding cities and airport. Room was excellent, clean, and overlooking pool, hottub and grotto. I highly recommend this hotel.

Quality Inn & Suites (AZ276)
1410 S. Country Club Drive , Mesa, AZ, US,

  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msubobcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northwest
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 January 2007

I was in town for Ohio vs Floriday College Championship. Stopped by the hotel to check in. Said the room wasn't ready yet and would be in 1 hour 45. Wouldn't take my credit card yet. They had no place to store luggage; said I could put it in the corner of the lobby! I told I had to get to the game (75,000 people) and would be back after, would that be okay. The two front office people said "sure, no problem". I even called before I got to the game. Lo and behold, that night, after the game I go to check in and they gave my room away! They tried to send me 20 miles away to a Super 8, said they had an arrangement where I could get a $50 room. I called them from the lobby - the staff at Super 8 never heard of such. While I was there, another man came in, they had given away his room too! Then, a guest came in looking for sheets for his bed - the front desk person said they didn't have any more! What kind of place is this? He said the manager Neal Dhanani said to give the room away. I said, you told me I would be fine with a late check-in, besides, their policy, which is clearly stated on my reservation confirmation says, " your room will be held until 7:00 am. the morning following your scheduled arrival date. ....If you do not arrive, and do not cancel your reservation you will be charged 1 night's stay plus tax. They broke their own policy. Needless to say, I had to sleep in the Phoenix airport. Because of the game there wasn't another room available. I've reported this to the corporate office. This was a case of pure greed and poor, poor customer service. I want to get compensated for this!

  • Liked — low budget
  • Disliked — rude, unprofessional staff
  • Tips/Secrets — never stay here
  • Stayed January 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank NorthernBelleFunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mesa hotels
1.8 mi away
Mesa Mezona Hotel
Mesa Mezona Hotel
#18 of 57 in Mesa
4.0 of 5 bubbles 314 reviews
0.5 mi away
Days Hotel Mesa Near Phoenix
0.8 mi away
Extended Stay America - Phoenix - Mesa
Show Prices
Show Prices
Show Prices
1.8 mi away
Econo Lodge Inn & Suites
2.2 mi away
Baymont Inn & Suites Mesa Near Downtown
0.1 mi away
Motel 6 Mesa North
Motel 6 Mesa North
#28 of 57 in Mesa
3.0 of 5 bubbles 40 reviews
Show Prices
Show Prices
Show Prices

Been to American Inn & Suites Mesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about American Inn & Suites Mesa

Property: American Inn & Suites Mesa
Address: 1410 S Country Club Dr, Mesa, AZ 85210-5132 (Formerly Quality Inn & Suites Mesa)
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 57 Hotels in Mesa
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — American Inn & Suites Mesa 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
The American Inn & Suites is an Extended Stay Hotel in Mesa, Arizona and conveniently located off US Highway 60 and Country Club Drive. We are also located within minutes from Historic Downtown Mesa, Arizona State University, Mesa Community College, and within walking distance of Arizona Events Center and Carrington College. The American Inn & Suites is an all suites property and offers complimentary guest WiFi, complimentary deluxe continental breakfast, guest laundry facilities, outdoor pool with spa and tiki area, and can host your meeting & event with 800sq feet of meeting space. We look forward to hosting your visit and accommodation needs at The American Inn & Suites. Thank you! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hotels.com, Agoda, TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your American Inn & Suites Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn & Suites Mesa Hotel Mesa
Quality Inn And Suites Mesa
Mesa Quality Inn
Quality Inn Hotel Mesa
Quality Inn Mesa
American Inn & Suites Mesa Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing