We were very impressed with the hotel, particularly the incredible customer service we received.
The staff were friendly, well informed, helpful and professional.
1. The cleaning staff always made eye contact, greeted us, and asked if they could be of service when we passed them in the halls.
2. The server we had for breakfast each morning remembered us, remembered our preferences (how we liked our coffee, that we'd want a to-go cup, etc.)
3. The concierge helped us find a great local spa, gave us good directions, etc.
4. We were there for a conference. They treated our entire group (of approx. 125) exceptionally well, were cheerfully accommodating in every instance.
5. The General Manager passed us in the lobby. He stopped and asked how our stay was, if there was anything we needed. Only when he left did another business person point out who he was.
I have never bothered to write a review in the past, but we were so impressed I felt it was only right to share the info.
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- Also Known As:
- Hilton Phoenix East / Mesa Hotel Mesa
- Hilton Mesa
- Hilton Phoenix/ Mesa Arizona