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“Decent full service Hilton in Mesa”

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Hilton Phoenix/ Mesa
Ranked #8 of 57 Hotels in Mesa
Boise, Idaho
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Decent full service Hilton in Mesa”
Reviewed 4 November 2012

Stayed twice for work visiting a vendor site in the area, in Nov 2011 and Jan 2012. Rate included breakfast which was a nice spread of hot and cold items including an omelette bar. The restaurant was packed each morning, looked like many guests had the same benefit. Rooms clean and functional for what I needed. Looks like hotel used to be an Embassy Suites based on the open atrium though noise in the evening from the lobby bar wasn't noticeable.

On the second stay I was Hilton Gold so got a higher floor and access to club lounge. Also received letter from manager thanking me for loyalty and for my second stay here which was nice. Check in agent also came around desk to present keys and explain elite benefits which was a nice personal touch. Didn't use the lounge for breakfast since had again paid the extra for the restaurant which had a better spread. Visited the lounge in the evening for a drink and snacks but it was packed and quite small with a counch next to the TV plus only a few tables and chairs, every seat taken. Needed to be a lot larger to become for table though the agent was nice and offered an additional drink to go.

Overall if in the area for work again would choose this hotel though for visiting Phoenix there are other hotels more suitably located.

  • Stayed January 2012, travelled on business
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Helpful?
Thank JeffISU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 5 November 2012
Dear JeffISU,

Thank you for choosing Hilton Phoenix East/Mesa. I would like to thank you for staying with us among the many choices you have for hotels. Your feedback is greatly appreciated as we take it seriously. I do hope you stay with us again soon!

Sincerely, Gary Levine, General Manager
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1,054 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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English first
London, United Kingdom
Level 6 Contributor
333 reviews
307 hotel reviews
common_n_hotel_reviews_1bd8 495 helpful votes
Reviewed 4 November 2012

I have to agree with many of the previous reviews. The staff is excellent and the hotel very pleasant.
My room was large and light with a great bed. It wasn't the most modern or stylish room but it was comfortable, clean and quiet. I liked the fridge for storing your own drinks and snacks and the fact that you can open the windows.
The hotel offers a shuttle service to a couple of large shopping malls and the driver was particularly helpful by also offering me a ride to a local supermarket, which otherwise would have been a twenty minute walk.
The pool area is pleasant and the on-site restaurant good for breakfast. In the immediate locality is a shopping mall with all the usual shops including Macy's and Dillards and a Target beyond. Walgreens and Walmart are close-by too. For eating there is a Red Lobster just a couple of minutes walk away. Otherwise the hotel is situated next to a busy freeway in a very pleasant and safe suburb.
The only reason that I have not awarded the hotel five stars is that there were insufficient sun loungers around the pool - otherwise everything else was great.

  • Stayed October 2012, travelled on business
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Helpful?
Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 5 November 2012
Dear heb999,

Thank you for choosing Hilton Phoenix East/Mesa and for taking the time to provide us with your feedback. I am very pleased to hear you enjoyed your stay with us and enjoyed our amenities. I would also like to thank you for sharing your pictures with us. We hope to see you again in the near future.

Sincerely, Gary Levine, General Manager
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Portland, Oregon
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 November 2012

Mesa is convenient, as it is right next to the freeway, but a bit remote from any real fun or attractions. Pool is tiny, but the rooms are clean and nice. Good hotel if you are not planning on hanging out there all day. Gym is good.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank donald k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 2 November 2012
Dear Donald K,

Thank you for choosing Hilton Phoenix East/Mesa and providing us with your feedback. It is greatly appreciated.

Sincerely, Gary Levine, General Manager
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Blind River, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2012

What a great place .... Thanks to Kay on the front desk for being so help full, and the rest of the staff. This a great place to sta while in Mesa. The people were warm, and friendly. The rooms were clean, and well kept. I'd come back here again in a heart beat.

Room Tip: Ask for a room with a large balcony. :)
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  • Stayed October 2012, travelled solo
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Helpful?
1 Thank FJK-CDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 25 October 2012
Dear FJK-CDN,

Thank you for your kind feedback. I am pleased to hear you enjoyed your stay with us. Please come back and see us soon!

Sincerely, Gary Levine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, Georgia
Level 5 Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 October 2012

I would love to go back to this wonderful Hotel one day...It was a beautiful, peaceful place, and the staff, and customer service was outstanding! I will never forget this Hotel! Great Breakfast , Bar, and Restaurants.....

Room Tip: Higher floors always come with a great view outside!
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  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
Thank Trizem21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 24 October 2012
Dear Trizem21,

Thank you for choosing Hilton Phoenix East/Mesa and taking the time to provide us with your feedback. I am happy to hear you enjoyed the hotel’s amenities and service. We would love to have you back soon!

Sincerely, Gary Levine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spanish Fork, Utah
Level 1 Contributor
3 reviews
Reviewed 22 October 2012

We were very impressed with the hotel, particularly the incredible customer service we received.
The staff were friendly, well informed, helpful and professional.
1. The cleaning staff always made eye contact, greeted us, and asked if they could be of service when we passed them in the halls.
2. The server we had for breakfast each morning remembered us, remembered our preferences (how we liked our coffee, that we'd want a to-go cup, etc.)
3. The concierge helped us find a great local spa, gave us good directions, etc.
4. We were there for a conference. They treated our entire group (of approx. 125) exceptionally well, were cheerfully accommodating in every instance.
5. The General Manager passed us in the lobby. He stopped and asked how our stay was, if there was anything we needed. Only when he left did another business person point out who he was.

I have never bothered to write a review in the past, but we were so impressed I felt it was only right to share the info.

Room Tip: I'd recommend pool facing not parking lot facing. Beds were all really comfortable, rooms clean.
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  • Stayed September 2012, travelled on business
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Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 23 October 2012
Dear Sarah H,

Thank you for taking the time to provide us with your feedback. I am pleased to hear you enjoyed your stay with us, as our motto is “Everyone Leaves Happy.” I hope to see you again soon!

Sincerely, Gary Levine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weybridge
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 October 2012

If you want something grander then go to Scottsdale and pay treble the price. But why when the Mesa Hilton provides everything that 99.9% of us want or need and does it very well! Furthermore you still will not find better staff anywhere. The location is very convenient. I've been coming here for about 15 years and have never been let down or disappointed.

Room Tip: If you are not a gold / platinum memebr then pay the samll supplement for the executive floor - it h...
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyRWeybridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPhxEastMesa, General Manager at Hilton Phoenix/ Mesa, responded to this review, 16 October 2012
Dear AndyRWeybridge,

Thank you for choosing Hilton Phoenix East/Mesa. We greatly appreciate your business and we look forward to seeing you for many more years to come!

Sincerely, Gary Levine, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix/ Mesa

Property: Hilton Phoenix/ Mesa
Address: 1011 W Holmes Ave, Mesa, AZ 85210-4923
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#7 Family Hotel in Mesa
#8 Romantic Hotel in Mesa
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travel Republic (UK), Expedia, TripOnline SA, Hotels.com, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Phoenix/ Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa
Hilton Phoenix/ Mesa Arizona

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