My daughter stayed here for a long weekend and was not impressed with the service at all. The first morning we went down to the Zuni restaurant for breakfast. The sign out front just said the time the breakfast buffet was served, no price mentioned. When we went in there was no offer of a menu or mention of the cost so I wasn't sure if it was included in our rate or not until we got our bill and it was $15 a person. Each time we asked for directions somewhere the front desk attendants didn't know. The one morning I aske the girl what hundred block the intersecting road was she had no clue what I was talking about and said she didn't live in Mesa and didn't know where the restaurant that I was inquiring about was. Not very helpful when you are visiting out of state. As far as the shuttle service, what a joke 3m radius. There isn't anywhere within 3m you would want to go in that area. The last night we were there we were looking at the sign to see when the restaurant opened for dinner. Amanda a Housekeeper came over and said she wasn't sure if they would be opening since their #' had been down. She asked at the front desk and of course he dind't know!!! So she suggested asking at the bar, and they told us they would be open. We headed out to the pool and Amanda came out later to clean up around the pool and asked us what we found out. I told her about our experience with the front desk and she apologized(not her fault!!!) She gave us some great ideas of things to do that evening so we went to Tempe Marketplace and had a great time and an awesome meal at the restaurant she suggested. Thank you Amanda!!!!! Finally someone who works in the hospitality but not directly was more than helpful and went out of her way. She deserves a promotion!!!!
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- Also Known As:
- Hilton Phoenix East / Mesa Hotel Mesa
- Hilton Mesa
- Hilton Phoenix/ Mesa Arizona