Fairly nice hotel, but I was disappointed that three of the floors had a broken ice machine during my five day stay. All machines had an "Out of Service" sign posted. When I voiced a complaint, the hotel manager left me a voice mail asking for which floor's machine was broken. I felt it was not appropriate to ask a guest to provide more details. If a sign is posted, the manager should be aware of the issue. If not, at least send someone to check the ice machine on the floor on which I'm staying. A little disappointed. I will continue to use Hilton's, but will stay at another hotel in the area this week.
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- Also Known As:
- Hilton Phoenix East / Mesa Hotel Mesa
- Hilton Mesa
- Hilton Phoenix/ Mesa Arizona