We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms need updating but customer service is very good”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Phoenix/ Mesa
Ranked #8 of 57 Hotels in Mesa
Reviewed 9 December 2013 via mobile

Stayed here for thanks giving the staff here are very friendly the breakfast is very good and the waiters and waitresses I lovely. Only criticism would be the rooms could do with some updating and added luxuries there were no slippers or dressing gowns. Rooms weren't cleaned early so it was confusing when they were going to come.There is a supply of chocolate M&Ms in reception which is a bonus.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Travelstar76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,082)
Traveller rating
Traveller type
Time of year
Language

734 - 740 of 1,082 reviews

Reviewed 7 December 2013 via mobile

The thing about this hotel is the staff! All extremely friendly, courteous and so helpful. Charming outdoor pool area. Hotel shop is really useful for exhausted travellers. Great omelette chef. Brits beware the highways... That's my only groan about the whole area. To summarise: highly recommended if a little in need of re-furb. But, if you ask a builder about re furbs you get a builders view!

Stayed: December 2013, travelled as a couple
Thank Maxwell7474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

We have stayed at this Hilton before. Everything is excellent as is the service. My only complaint was the unexpected noise level from the hall and from the bar, even though we were on the 7th floor. We had our pet with us and the wasn't a problem.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank jillwantstoseeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

Very new and high quality, but price was reasonable. This hotel has nice spacious rooms, quality lobby, walking distance to a mall and right off of the main highway. Easy access, clean and small treats.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Terry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

I have stayed at this hotel before and have never been dissatisfied but this time, I called the hotel directly for the reservation and when I got there, they did not have it and could not accomodate my 2nd night so I had to move.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013 via mobile

I recently stayed the night on a business trip. The front desk was fantastic at check-in and out. Love the m&M's. My room was on the 8th floor. When I got off the elevator I could here the wind blowing. Why? You ask?? Several rooms were being remodeled and there was a sheet of plastic covering the door. When you looked into the room there was an open window. Scary. My room was neat but not super clean. I found hair in my bathtub and a cigarette burn on the curtain in the main room. There was no coffee or tea in the room. The hot breakfast in the lobby was pretty tasty - fresh made omelets and fruit.

Stayed: November 2013, travelled on business
Thank worldtraveler795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

The room and staff were satisfactory but the food was terrible. Whether it was supposed to be hot or supposed to be cold (drinks), it was all luke warm or room temp. I ordered room service, a club sandwich and fries, and the fries were cold and they didn't send ketchup. I ordered 3 beers with it and 2 were still in the battle but they had poured 1 into a glass long enough before delivery to be room temp. I ate breakfast 5 days in a roll on buffet which was included in my package deal and the only warm food was that they brought straight from the kitchen, there were no warmers under the food on the buffet line.

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Mesa
3.4 mi away
Hyatt Place Phoenix/Mesa
2.7 mi away
Phoenix Marriott Mesa
0.3 mi away
Courtyard Phoenix Mesa
Show Prices
Show Prices
Show Prices
0.2 mi away
Residence Inn Phoenix Mesa
0.3 mi away
La Quinta Inn & Suites Phoenix Mesa West
7.7 mi away
Hilton Phoenix Airport
Hilton Phoenix Airport
#12 of 174 in Phoenix
1,440 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Phoenix/ Mesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Phoenix/ Mesa

Address: 1011 W Holmes Ave, Mesa, AZ 85210-4923
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#7 Family Hotel in Mesa
#8 Romantic Hotel in Mesa
Price Range: £88 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Travel Republic (UK), Hilton Hotels Direct, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon, getaroom.com, HotelQuickly and 5viajes2012 S.L. so you can book your Hilton Phoenix/ Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa
Hilton Phoenix/ Mesa Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing