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“Gloria on the concierge floor”

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Hilton Phoenix/ Mesa
Ranked #7 of 57 Hotels in Mesa
Certificate of Excellence
La Jolla, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Gloria on the concierge floor”
Reviewed 17 December 2013

Hope you get to meet her while in Mesa. She is a gem and this hotel is so lucky to have her. She has been there for years and truly knows the meaning of excellent customer service
We had breakfast in the buffet and Jaime was completely accommodating and didn't miss a thing that we may have needed. He too is a star and an asset to this hotel.
My only complaint is that the internet is not included. Nowadays most hotels are including this in the room charge.

Room Tip: concierge floor … The slider door opens for air. Loved that
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nancy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,010 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Putnam, United States
1 review
Reviewed 10 December 2013

The Hilton East Mesa is a decent hotel with the expected ammenities. I had a few problems while I stayeed there and all were handled to my satisfaction. The staff here is the hotel's saving grace. They are friendly and accomodating.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level Contributor
231 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 9 December 2013 via mobile

Stayed here for thanks giving the staff here are very friendly the breakfast is very good and the waiters and waitresses I lovely. Only criticism would be the rooms could do with some updating and added luxuries there were no slippers or dressing gowns. Rooms weren't cleaned early so it was confusing when they were going to come.There is a supply of chocolate M&Ms in reception which is a bonus.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelstar76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ardingly, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 December 2013 via mobile

The thing about this hotel is the staff! All extremely friendly, courteous and so helpful. Charming outdoor pool area. Hotel shop is really useful for exhausted travellers. Great omelette chef. Brits beware the highways... That's my only groan about the whole area. To summarise: highly recommended if a little in need of re-furb. But, if you ask a builder about re furbs you get a builders view!

Stayed December 2013, travelled as a couple
Helpful?
Thank Maxwell7474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utah
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 December 2013

We have stayed at this Hilton before. Everything is excellent as is the service. My only complaint was the unexpected noise level from the hall and from the bar, even though we were on the 7th floor. We had our pet with us and the wasn't a problem.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jillwantstoseeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa
1 review
Reviewed 29 November 2013

Very new and high quality, but price was reasonable. This hotel has nice spacious rooms, quality lobby, walking distance to a mall and right off of the main highway. Easy access, clean and small treats.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Terry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aztec, United States
1 review
Reviewed 25 November 2013

I have stayed at this hotel before and have never been dissatisfied but this time, I called the hotel directly for the reservation and when I got there, they did not have it and could not accomodate my 2nd night so I had to move.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Phoenix/ Mesa

Property: Hilton Phoenix/ Mesa
Address: 1011 W Holmes Ave, Mesa, AZ 85210-4923
Phone Number:
Region: United States > Arizona > Central Arizona > Mesa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Mesa
#7 Family Hotel in Mesa
#8 Romantic Hotel in Mesa
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Phoenix/ Mesa 3.5*
Number of rooms: 260
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Hilton Hotels Direct, Priceline, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HRS and HotelQuickly so you can book your Hilton Phoenix/ Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Phoenix East / Mesa Hotel Mesa
Hilton Mesa
Hilton Phoenix/ Mesa Arizona

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